Globe retracts Php50 late bills payment fee

nahiya siguro ang Globe na i.implement yan. baka sabihin ng mga tao na namumulubi na sila because of their $700m network modernization. LOL

Oh damage control, huh? Ang galing talaga ng mga taga Globe. So the decision was made AFTER the print out? Or after the complaints of customers online? TSK.

No wonder they suck. People and management has sucky decision and planning skills as well.

Good thing that they won’t implement the Php 50 late pay charge. They should be shameful of this move.

Their lousy and unreliable network should first be fixed and enhanced before doing any additional charges.

‘Nuff said.

Just dropped by globe in my area, their system is offline, I’ve lost count of how many times I’ve dropped by and their own system is offline. Can’t even keep their own system online, and it’s not like there is a better choice. It is quite sad that there is no conscious effort to enforce quality in our local services, not even a hint of pride.

Globe is really doing a lot bullshit these days. And their call center who follows up on your payment is very irritating already.

ang daming haters dito…please note that there are also subscribers who are satisfied with their service. comments section are getting so negative these days!

Di na nga ako nakakareceive ng paperbill e di nam ako nagsignup ng ebill nila. Walang kwenta cust servic nila. Paglaunch ng new iPhone switch na ako sa Smart. Swear.

Meron nang one month advance payment pag nag apply ng postpaid line, tapos for late payment they plan to charge 50 pesos, buti na lang di na implement. Malamang tinanggal na sa work ang may idea noon imbis na makatulong sa company, nakasama pa. Bad publicity. Kailan naman kaya i-capitalize ng smart sa ads nila? :)

Globe’s reply to me during the last week of August:

“… And please be informed that because of the natural calamities that occured in the recent weeks which may have affected some Globe subscribers, implementation of Late Payment Fee for Globe Postpaid (Mobile Consumer) is further moved to November 2012. Thank you.”

Hoping your news is complete lifting of this policy and not just delay. it is for the good of everyone.

Ok lang siguro ang dagdag kung ang serbisyo nila ai madali rin.

From Globe Postpaid Facebook Page:
“Hi @Chito Reyes, despite the announcements made this year, Globe will not charge customers a late payment fee. We want customers to first try and experience the many convenient ways there are available to pay their bills. Later this year, f
or instance we intend to make bills payment available through more channels such as via phone and through our website. After we roll-out and inform customers of these more convenient ways to pay their bills on time, we will revisit whether we will implement a late payment fee next year. For details, you may also visit http://www.globe.com.ph/help. Thank you.”

My response:
Thank you for addressing the question albeit after 2 days and 6 queries (a reflection of how Globe works?). Payment facilities are not really the problem even at present but just for you to be informed, it is more on the accuracy of your bills, the late delivery of your printed statements (not email) which we need for documentation purposes (as per advice of lawyer), the immediate resolution of disputes which takes months to have reversed and the seemingly automated and impersonal responses we receive both from this site, email and even 211 which impede the timely payment of bills. Please be aware that negligence is not the only reason why payment is delayed… many of these reasons are of Globe’s doing which unfortunately you fail to site and as you have always put the blame on the subscriber. I know this being a subscriber for 18 years already.

Sinungaling ang globe, hindi daw implemented pero printed na sya via electronic email yung penalty for late payment, nakaka tuwa na ang penalty daw ay iimpose nila ng December di pa naman tapos ang December pero may penalty na sa previous bill namin. The amount charge was a total of P1,070 for P995 subscription haha, grabe sila kung maka charge ah, yung paper bill namin sa bahay ang cut off ng payment namin is 26th of the month dumarating 28-30th of the month na nakakatuwa, Bayad Center payment facility is not accepting payment for Globe subscribers in our Area, ang telecenters nila ang lalayo sa lugar namin. Tapos panay pa interruptions ng services kung makasingil wagas.

not true nag charge pa din sila..