Globe to start charging Php50 for late bill payments

Nice read

http://manilastandardtoday.com/2012/08/30/telefeud-4/

I would think that the rant here is about a new policy that the telco would be applying which many of us subscribers are against and in fact become suspicious because of the present circumstances. For a postpaid subscriber for many years, it is not easy to transfer from one telco to another (in my case I really subscribe sometimes just for the heck of it to compare their services and to constructively criticize policies for the sake of consumerism).

As I mentioned, all telcos would have their own issues and we consumers should be vigilant against unusual machinations intended to take advantage of our situations for the mere sake of profit. Some subscribers may not question at all because they see the simple logic behind its implementation; others just simply accept no matter what is implemented; there are others who do so for the sake of just ranting while there are still others who would question because there is something unusual about some policies which perhaps the telco may have overlooked purposely or purposelessly. How can things be corrected if we do not complain and let our feelings be known?

PART OF OUR RESPONSIBILITY AS SUBSCRIBERS is to let the company know how we feel about policy changes and how we think they would affect our relationships with them.

Globe (or any other telco) is not an ordinary Philippine company created under Philippine law. It is a UTILITY (not a FINANCIAL) company granted a Franchise by Congress in order to primarily serve and provide services to the public. Putting it simply, they should have the consumer first in mind before anything else though we know that both Globe and Smart are two of the most profitable companies in the Philippines today (you’d be surprises how many hundreds of millions of Php they earn monthly from “unexplained” sources – mostly from prepaid subs- which continues to baffle me).

Given that the Php 50.00 was meant (Globe’s official excuse) “to encourage subscribers to pay on time to avoid the hassle of having their lines disconnected.”, their “excuse” seems lame which psychologically would create a negative effect given the public’s perception of their financial capability and strength as an upscale UTILITY (not financial) company.

The impression created because of this is that either Globe is hungry for more profit or needs to be liquid at the expense of imposing policies detrimental to the subscribers taking advantage of the Filipino culture of acceptance without questioning.

Again, policies against exceeding credit limits and non-payment are already in place. We all know that strict implementation of these would hardly create a dent in Globe’s financial position and the charging of Late Payment Fee would just be additional revenue.

But if they really needed liquidity and would have wanted subscribers to pay on time, then they could have imposed something more positive. Instead of a late fee charge (which is negative), why not impose instead a DISCOUNT ON ADVANCE PAYMENTS? In this way, Globe would be forced to deliver their bills on time, resolve disputed issues faster, make subscribers happier and eventually make the company have the potential of becoming more liquid.

In the same way, this could be complemented by a warning that in case of non-payment over a period of 2 or 3 billing cycles resulting to temporary line disconnection, a higher RECONNECTION FEE would be imposed (which may be equal or even more than the Php 50/month plus the present reconnection fee of Php 100).

Sigh, happy days seem to be over soon :( One thing I loved about Globe was that they allowed late payments of overdue bills + they often informed you ahead of time when they were going to disconnect you. This + credit card enabled you to delay actual payment by several months which really increases time value of your money.

As a businessman myself, I really can’t fault them for firming up their collection policy although I really hope they reconsider this move. At least we get a stay of execution to November 2012.

You would do just about anything to gobble-up your subscribers’ hard-earned money fast and easy at your most convenient way, but your service and your system still and always sucks bigtime!

You had the nerve to come up with a scheme wherein subscribers are asked to enroll their credit cards, even came-up with a promo to entice subscribers to go ahead and enroll so that your credit and collections department have a hassle-free way of racking-up money for your investors, while the poor subscribers pay for your lousy service!

your managers, CSR or employees may promise the moon and the stars just to get rid of the upset subscriber over the phone, but comes up short and sometimes with nothing in return! When your technical people can’t do anything about fixing the service, all they say are, “monitor the friggin’ service”, “monitor the shit”, “monitor the fuck”, “monitor whatever crap they can think of! IT IS USELESS TALKING TO YOUR EMPLOYEES, AND TO YOUR COMPANY AS A WHOLE!!!

And now, you have the nerve to penalize subscribers for late payments, but you knuckle-heads don’t give a fuck if the subscribers’ issues are fixed on-time or not, nor if they get rebates or waive their bills because of your lousy service. Globe doesn’t act on subscriber issues, until the subscribers reports about it, if they do get reported, the poor subscriber just waits in vain. For Globe, All they care about is collecting money! More money for their investors!

If subscribers are to sum-up all their problems with your company, For sure, BINGO na kayo!

Ang galing nyo talaga Globe! Swabe! Pera-Pera lang talaga ang sa inyo eh! Dyan lang kayo magaling! ang perahan ang mga subscribers nyo!

Your motto is just right for your company!
Globe Business Simplifies Everything!
That’s why you simplified collecting money from your subscribers by enticing them to enroll their credit cards! Very Nice diba?
Collect lang ng Collect! Deadma na ang mga ungas na subscribers!

Another first from Globe.Glad Im a prepaid subscriber and would’nt have to deal with this cr*p.

Smart is better, right ?

With this policy, Globe (unless I am mistaken) would be the ONLY PHILIPPINE UTILITY COMPANY charging a fee for LATE PAYMENTS which clearly indicates a policy of raking in as much cash as possible for their own selfish purpose DESPITE THE PRESENCE OF MECHANISMS TO DISSUADE NON-PAYMENT (through line termination after 2 consecutive non-payment of bills) and abusive usage (through the imposition of stated credit limits).

Could this reflect Globe’s inefficiency to collect or impose such policies? Or are they cash-strapped because of their rapid expansion plans and stiff competition?

The move actually surprised many as this did not even go through consultation. Imagine that for the lowest Php 299 postpaid plan, Php 50 would translate to more than 16% a month for late charges! PURE USURY! Even WORSE than what credit card companies are imposing!

Whoever thought about this should be FIRED.

charge sila ng P50 for late payment… pero advance naman ng one month yung wimax billing nila…

Fix muna nila yung delivery of billing statement. Hindi on time. So paglate ang delivery, late din bayad ko. Ako pa ngayon machacharge sa late nilang billing statement. Lipat na ako smart. My contract will expire december.

Hmm. Ayos yan! Sa totoo lang mas okay pa service ng Globe kumpara sa Smart.

Simple. Magbayad ka on-time.

Yung mga dropped calls at lr sa texts, di na talaga masosolusyunan yan.

What about for those times na wala silang signal? Will they credit it? Lakas nila sumingil pero pag sila yung palpak TY nalang?