Globe tightens security process over Change SIM (CSIM) requests

Q: Key Point 2: Therefor, Globe is taking additional precautions and implemented stricter controls to...

Therefor, Globe is taking additional precautions and implemented stricter controls to protect the data of its customers.

Alyza Angeles January 23, 2018 · 1 min read

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Globe AT HOME offers free upgrades to 1Gbps and Wifi 6 routers to loyal postpaid subscribers HUAWEI WATCH FIT 5 Pro now open for pre-order in PH Google replaces Fitbit app with new Google Health app vivo Y31d pre-order now available in the Philippines DJI Osmo Pocket 4P gets an early preview

Since it has become common practice for people to use smartphones when doing online banking there’s a higher incidence of fraud or identity theft. Therefor, Globe is taking additional precautions and implemented stricter controls to protect the data of its customers.

If you lost or damage your SIM card, Globe will offer to replace the old SIM with a new one (including a new number). However, if you want to retain your old number, Globe will ask for the following requirements: the old SIM (if available), the SIM card bed, and G-Cash card (if registered). The replacement SIM will be released after 24 hours.

Globe will also require you to fill out CSIM request forms and CRM notes for documentation purposes. Once done, you will undergo post-checking through Q and A to ensure compliance. There will also be a limit to allowable incorrect answers.

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Alyza Angeles

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Alyza is a Multimedia Producer for YugaTech. You can follow her at @tadboring.

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90 Comments

joel fernandez · 4 years ago

nawala po yun cellphone ko kasama ang cherry prepaid sim ko pwede ko pa po ba ma retrieve o mapalitan ng same number yung nawala kong sim? at ano po ang mga requirements para ma ready ko po. thanks

babes · 5 years ago

4 days na ko nag aupgrade ng sim hanggang ngaun hindi pa na aupgrade. Labas ng labas ung sim tool kit kahit naipasok ko na ung password. Mayamaya naman ung your request is being process.. At paulit ulit na message ng 2621 na Please text “CSIM” with your OTP to 8888 from your phone ….bat ganun?

reynaldo b. · 5 years ago

nagpunta na po ako sa globe store para ang old sim ko magagamit ko ulit kasi nawala. nabigyan na po ako ng bagong sim mula sa globe na hindi pa activited. After 24 hours, nakatanggap na po ako ng mensahi mula sa 2621 at ang sabi.” please txt “CSIM” with your OTP to 8888 from your phone pero ng e send ko na, hindi ako maka send sa 8888. Ano po ba ang dapat kung gawin?

Lane · 5 years ago

Hi Reynaldo, Nakuha mo po ba on the same day ang sim? Sa akin kasi, further verification pa daw. They will call me da.w

clei cayton · 5 years ago

ako naman nawala din ung phone ko and retrieve my sim sa globe pero my ngttxt na Please text CSIM with OTP to 8888 pero wala ako nrrcv na OTP? can someone help me with that? thank you..

Arvin P. · 5 years ago

same problem, ano po ginawa nio?

Pocs · 5 years ago

Simula nang nag pa sim card replacement ako. Pag sinasalpak ko yung simcard ko sa kahit anong cellphone may nag papop up na “Please wait. Your request is being processed.” Nakaka istorbo kasi pag naglalaro at nanonood ng netflix. Pahelp naman salamat

Cecille · 5 years ago

Ask ko lang po sana…Bigla nalang di gumana sim card ko at wala ng signal….pwede ko bang mapalitan ito with same no pa rin ..salamat

Jeffrey A Nicol · 6 years ago

Need po ba ng affidavit of loss ?

grevicjun manrique periarce · 6 years ago

pano po kaya ang magpagawa ng dating sim n nwala pero yung sim bed ay nasa akin pa.salamat po néed lng po yung dati qng number

Ghie · 6 years ago

Sino po makakatulong sa concern ko?need ko po mbalik yung dati ko number n nkaregster s fb account,need po kc ng security check n my isesend na code sa dati ko number,sa email ko din po kc wla nko access s nkrgstr sa fb account ko.college pa ko gnwa ko fb account ko.d ko n update.then halos a year n yung number ko d ngagamit.di ko alm if san ko n yun nalagay.,mkakapgrequest p po kaya ako ng dati kong number?kc nkasalalay s dti ko number ang pgblik ng fb account ko.

Liz · 6 years ago

Hi, gusto q sana mabalik ung number q dati sa globe, nasa abroad po kasi aq at kelangan q ung verification number sa lumang number. Pede po ba itawag na lng sa customer care hotline un? Ty in advance

jorell · 6 years ago

do you have stock of this number 0906721449?

Kenth sayson · 6 years ago

Wla na ba kayong stock na ganitong number 0975*******

Kenth sayson · 6 years ago

May bibilhan paba ako nga ganiyong sim card at itong number ko wala na ba kayong stock nitong num ber itong 0975*******!

sherwin · 6 years ago

PANO PO KAPAG NAPALITAN NA YUNG SIM CARD TAPOS YUNG OLD NA NAWALA(KUNWARI MAY NAKAPULOT OR MAY GUMAGAMIT NUN.MAGAGAMIT PA BA NILA YUNG OLD KUNG MAY BAGO NG REPLACED SIM.TEXT(CODE,NOTIFICATIONS ETC..??)KASI DAPAT IBLOBLOCKED NAYUN PARA D NA MAHALUNGKAT MGA KALANDIAN HAHAHAHAHA.tnx sa sasagot

mimo · 6 years ago

tangina ka anlandi mong hayop ka

trish Al · 6 years ago

would it be possible to change sim from TM to globe with same number?

Morsid Macabangin · 6 years ago

paano po pag wala napoh sa akin ang sim bed?

Melanie Valenzuela · 7 years ago

Hi my cp was stolen can i request to globe a new sim card with my old number?

Dolly Villanueba · 7 years ago

If you would like to request for a new sim card with the same number , just bring a copy of 2 valid ID’s po and affidavit of loss.. Dapat po report agad within 2 months from the the time na nawala.

renie · 7 years ago

i lost my phone, with my sim in it last May 22 2019.. now, how can i get a new sim using the same number i lost? i want my number back. and i have lots of info in there. also the number is link to different accounts.

Desiree · 7 years ago

i have the same problem .. do you think we can replace it if we go to globe stores ? i lost my phone, my sim, and its a freakin big problem since my number is linked to my ig and twitter account. Does anyone here na pinayagan ng glob magreplace kahit wala yung sim and sim card bed ?

aquizha joy benida · 7 years ago

isang buwan na nawawala cp ko kasama ang globe prepaid sim card at hindi kopa napapa duplicate sa globe center.. kung saka sakali po kaya maipapa duplicate kopa ba yung sim card ko? oh hndi na. ? naka active at full verified ung G cash acount ko sa sim card ko na un at marami account na yung simcard kona un ang pang verified .. .. bale ang tanung ko kung mapapa duplicate kopa ba kaya kahit 1 mont na hindi na active ang sim ko

Luisito · 7 years ago

ako din madami naka link sa number ko,

pwede mo naman paduplicate yun basta nasayo ung card na pinag alisan ng sim,

and once na sayo na yun new sim mo, madedeactivate na yung old sim mo po

Genitha Bacus · 7 years ago

Nagpapalit din ba ang globe ng sim kahit TM sim yong nawala?tnx sa sasagot.?

Kryzanee · 7 years ago

Nawala po yung prepaid sim ng Globe at home modem ko. Pano ang gagawin pra makabili ulit ng Sim exclusive for modem lang?hndi kasi pwede ang regular sim lang . Thank you

Rose Ann Carganilla · 7 years ago

Hi, please help recover my gcash account. I lost my phone. How can I change my phone number on my gcash?

Steph · 7 years ago

Hi, I also have that problem. I lost my phone this morning. I tried to access my online banking account and my social media account but I can’t access it without my phone number since it requires a code verification. Is there any way to replace my sim card since I also lost my simbed. Please help me. Thank you.

Dan · 7 years ago

Hello, good day! I would like to ask for assistance. My phone was lost. I cant access anymore with my online banking account without my phone number since it requires a verification. I would like to ask if there’s no way for me have my sim card back since I lost as well my simbed containing my PUK PINS. What should I do then? Could someone help me? Thank you!

Nissa De Guzman · 7 years ago

Magkano po yung pagpapapalit nun if ever may bayad?

Naneng · 7 years ago

what if i also lost the simbed?

Joshua Gervacio · 7 years ago

tanong lng po kasi nwala po phone ko last jan 28,2019 .and then andun po yung gacsh sim ko kpag pinabloked ko po ba yung simcard ko ng gcash maaapektuhan po ba yung gcash atm card ko po . ? at pwede po ba ako magpareplaced ng new sim card but the same number ko before ? thank you po sa mkakasagot ^_^

Jeremy · 7 years ago

Same case tayo, may laman pa gcash ko eh tas nawala cp ko

Norman · 7 years ago

Paano po kung walan na din yung simbed ng globe sim ko pero gusto ko talaga mapa replace

angeilyn roda · 7 years ago

ask ko lang po kasi yung retailer sim ko po nawala at may laman pa na load yun, pwed ko po ba etransfer yung load to another retailer sim po?

Jude · 8 years ago

It’s better to call it sim plate than sim card bed.

Simple lang naman dapat gawin. Dapat personal ng magpunta ang owner ng sim and answer some relevant questions only the true owner can answer. Wag na nilang payagan ang pinakiusap lang. Yan kasi ang modus ng mga masasamang tao. Kunwari bf or gf or asawa etc. Wag na nilang payagan ang ganun.

None · 8 years ago

They’ll ask you questions like when’s the last time you loaded your prepaid sim, what promo did you registered in the last week.. amd they want detailed answers and I think it’s ridiculous in the sense that you’ll look like a fraud if you can’t answer their questions in detail..

I requested a sim change last month from ordinary to LTE sim, it’s free but they asked me questions and I told them I’m not good at memorizing but they still changed my sim..

ronelm2000 · 8 years ago

If you have the original sim card they will change your sim regardless anyway, but a lost sim card is another case.

eonzerimar · 8 years ago

what is sim card bed to be exact?
is it the card that the sim came with that contains the SIM # & PUK’s
if thats the case i could never have my sim replace

Abe Olandres Editor-in-chief · 8 years ago

Yes

noneym86 · 8 years ago

Have it replaced now while you still have the sim.

Beeps · 8 years ago

Hi! I recommend to please shorten the sentences to divide the thought properly. It will be easier to read and understand. I’m a reader of your articles. Thanks!