GOMO MNP service starts on October 12
Globe has announced that the GOMO MNP service will start on October 12.
In response to the recent news release on the supposed non-compliance of GOMO in the MNP service, Globe said it has yet to receive a copy of Smart’s complaint letter to the NTC. Further, Globe denies any malice or intent to violate the MNP law.
“Being transparent to our GOMO customers, we have sent out SMS advisories on the delay of MNP service readiness to keep our customers fully informed,” the telco said in a statement.
Moreover, the telco pointed out that during the MNP launch, TCI, the joint venture company composed of Globe, Smart, and DITO, mentioned that birth pains are to be expected with the new service.
Globe’s core brands, including Globe Prepaid, Postpaid, Platinum, and TM, are currently providing MNP service.
“All issues and wins of the MNP service are being discussed at length at the management committee of TCI. All service providers are aware of the challenges currently being experienced. It does seem this complaint is being done in bad faith on the part of Smart,” Globe added.
Globe mentioned that they want to make sure that the service will be offered without posing additional problems or complications to their customers and that so far, the company has not received a request from a GOMO customer wanting to avail of the MNP.