The multiservice tech company, Grab PH, recently shared that it will soon shoulder the advance payment for its customers’ food orders. This is to alleviate the burden of the riders from sudden cancellation of orders.
Grab spokesperson and lawyer Nicka Hosaka shared, during the deliberation on the House Bill 6958, that the company will be implementing a new model passing the charging of all online monetary transactions to Grab. The bill aims to penalize customers who cancel food delivery orders from 6 years to 12 years with a fine amounting to PHP 100,000. Those who will shame, demean, embarrass, or humiliate delivery riders on any platforms, meanwhile, may be imprisoned for a minimum of 6 months.
Currently, Grab riders would need to pay cash before picking up the orders from a partner restaurant.
Based on the report by CNN Philippines, Hosaka further explained that payment will be sent via GrabPay to the restaurants online. This means that the drivers won’t need to wait for the reimbursement of their actual money. Each has a driver wallet where the partner merchant can debit the amount upon the collection of orders. The driver’s digital wallet has a maximum limit of PHP 1,500 and can be withdrawn anytime.
The cash that would be collected from the customers will go straight to the rider. In case the customer does not show up to claim the items from the rider, the driver’s wallet won’t be charged.
With its gradual implementation in August, the new feature will be available on select partner merchants.
Source: CNN Philippines