Magna Carta for Mobile Phone Subscribers filed in Congress
House Bill No. 5242, or the Magna Carta for Mobile Phone Subscribers, which aims to protect the rights of mobile telecommunications service subscribers, was filed in Congress.
House Bill No. 5242, introduced by Rep. Winston “Winnie” Castelo, is an act strengthening the rights of subscribers by establishing the minimum standards regarding the quality of telecommunications services that telcos must provide.
The bill mandates telcos to deliver a minimum internet connection at par with the global average with a minimum download speed of 10 Mbps, establish a responsive complaint handling system, prohibits load expiration and unsolicited promotions, and directs them to adopt the Mobile Number Portability (MNP) feature which allows subscribers to change their mobile operator while keeping their old phone number.
The Department of Information and Communications Technology (DICT) and the National Telecommunications Commission (NTC) will issue the necessary rules and regulations for the implementation of the act.
“It is the belief of this representation that by empowering consumers and ensuring that they get the best value for their money, telcos will be forced to improve their services and genuinely compete with each other. It will also encourage innovation, stimulate demand for telecommunications services, and in the long run boost economic growth,” said Castelo in the bill’s explanatory note.
Hit the source link below for the copy of HBN5242.