House Bill No. 5242, or the Magna Carta for Mobile Phone Subscribers, which aims to protect the rights of mobile telecommunications service subscribers, was filed in Congress.
House Bill No. 5242, introduced by Rep. Winston “Winnie” Castelo, is an act strengthening the rights of subscribers by establishing the minimum standards regarding the quality of telecommunications services that telcos must provide.
The bill mandates telcos to deliver a minimum internet connection at par with the global average with a minimum download speed of 10 Mbps, establish a responsive complaint handling system, prohibits load expiration and unsolicited promotions, and directs them to adopt the Mobile Number Portability (MNP) feature which allows subscribers to change their mobile operator while keeping their old phone number.
The Department of Information and Communications Technology (DICT) and the National Telecommunications Commission (NTC) will issue the necessary rules and regulations for the implementation of the act.
“It is the belief of this representation that by empowering consumers and ensuring that they get the best value for their money, telcos will be forced to improve their services and genuinely compete with each other. It will also encourage innovation, stimulate demand for telecommunications services, and in the long run boost economic growth,” said Castelo in the bill’s explanatory note.
Hit the source link below for the copy of HBN5242.
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I hope they put a stop to Globe’s very poor customer service. Their store personnel are all smiles and would treat you like a VIP when you apply for a new application or an additional line, but god help you when you want to renew your contract or anything else for that matter. If you don’t insist on doing it in their stores, you’ll be forced to go through the tedious process of calling their busy hotlines(filled with mostly idiots pretending to be operators who take ages to reach btw) only to be met with their mechanical spiels over and over again.
What even is the reason behind putting new postpaid applications before others? Like do new applications get their employees bonus points while everything else doesn’t?
HBIC, that’s a good point mandating globe’s customer service. we are more than 6 years na with globe(no choice kasi) we have 2 accounts with them. grabe talaga lagi busy line and mga customer service agents mabait kausap pero after hanging up the phone i can honestly say wala sila ginagawa para ma solve un problems mo. sub contracts kasi sila kaya they don’t care. almost 4 months na kami sa problemang enrollment ng account to pay via credit card. escalating escalating escalating na daw un issue. four or five time na kmi pumunta to solve the issue pero wala pa din up to now. sabi ng credit card namin waiting sila sa billing ng globe.