More details about Dell Philippines
Been getting email and SMS inquiries about Dell retail stores here in the Philippines since its launch last month so I sent a couple of questions to Dell to get more details about their local presence. Check out their reply after the jump.
YugaTech: How large is Dell’s retail network in the Philippines now? Is it only in Metro Manila and other major cities?
Dell Inc.: Dell’s retail network was launched in Metro Manila but it’s now available throughout many parts of the Philippines as they are now available in Abenson, Electroworld, Avant, PC Live, Accent Micro and Octagon Computers.
YugaTech: Will Dell open up its own retail stores like existing competitors — Lenovo, HP, etc? Or will it partner with existing computer stores? If so, which ones will carry Dell products?
Dell Inc.: The retail stores are open by Dell’s retailers, not by Dell directly. They will most definitely be available in their partnersâ€™ store.
YugaTech: Will (or how) will Dell provide after-sales support? Online, phone, service centers?
Dell Inc.: The after-sales service will be provided by Dell’s authorized retailers – Abenson, Electroworld, Avant, PC Live, Accent Micro and Octagon Computers.
YugaTech: Is there a plan to put up an online retail shop like the ones in neighboring Asian countries (Dell Singapore, Dell Malaysia online stores)?
Dell Inc.: Not at the moment. Dell does not have a license to sell directly in the Philippines. Because of this, we are not able to provide the direct business model like in Malaysia and Singapore.
YugaTech: Which line of products will be introduced â€“ desktops, laptops, LCD monitors, printers, scanners, storage devices?
Dell Inc.: For notebooks/laptops: Inspiron 1420, 1520, 1525, XPS 1530, 1330; with desktop PCs: Inspiron 530, 530s.
According to earlier press releases, across ASEAN, Dell products are now available in Malaysia, Singapore, Indonesia and Thailand. The expansion plan will cover Vietnam in the coming months. Dell also announced relationships with Courts in Singapore, Fosa and Tech Asia in Malaysia, Com7 and PowerBuy in Thailand, Gome in China.
Hope this answers some of those nagging questions by Dell fans. Personally, I was in the look-out for those 24-inch LCD displays they got on bargain in Malaysia.