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More details about Dell Philippines

Been getting email and SMS inquiries about Dell retail stores here in the Philippines since its launch last month so I sent a couple of questions to Dell to get more details about their local presence. Check out their reply after the jump.

YugaTech: How large is Dell’s retail network in the Philippines now? Is it only in Metro Manila and other major cities?

Dell Inc.: Dell’s retail network was launched in Metro Manila but it’s now available throughout many parts of the Philippines as they are now available in Abenson, Electroworld, Avant, PC Live, Accent Micro and Octagon Computers.

YugaTech: Will Dell open up its own retail stores like existing competitors — Lenovo, HP, etc? Or will it partner with existing computer stores? If so, which ones will carry Dell products?

Dell Inc.: The retail stores are open by Dell’s retailers, not by Dell directly. They will most definitely be available in their partners’ store.

YugaTech: Will (or how) will Dell provide after-sales support? Online, phone, service centers?

Dell Inc.: The after-sales service will be provided by Dell’s authorized retailers – Abenson, Electroworld, Avant, PC Live, Accent Micro and Octagon Computers.

YugaTech: Is there a plan to put up an online retail shop like the ones in neighboring Asian countries (Dell Singapore, Dell Malaysia online stores)?

Dell Inc.: Not at the moment. Dell does not have a license to sell directly in the Philippines. Because of this, we are not able to provide the direct business model like in Malaysia and Singapore.

YugaTech: Which line of products will be introduced – desktops, laptops, LCD monitors, printers, scanners, storage devices?

Dell Inc.: For notebooks/laptops: Inspiron 1420, 1520, 1525, XPS 1530, 1330; with desktop PCs: Inspiron 530, 530s.

According to earlier press releases, across ASEAN, Dell products are now available in Malaysia, Singapore, Indonesia and Thailand. The expansion plan will cover Vietnam in the coming months. Dell also announced relationships with Courts in Singapore, Fosa and Tech Asia in Malaysia, Com7 and PowerBuy in Thailand, Gome in China.

Hope this answers some of those nagging questions by Dell fans. Personally, I was in the look-out for those 24-inch LCD displays they got on bargain in Malaysia.

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Avatar for Abe Olandres

Abe is the founder and Editor-in-Chief of YugaTech with over 20 years of experience in the technology industry. He is one of the pioneers of blogging in the country and considered by many as the Father of Tech Blogging in the Philippines. He is also a technology consultant, a tech columnist with several national publications, resource speaker and mentor/advisor to several start-up companies.

22 Responses

  1. Avatar for Ed Ed says:

    where can I a buy battery for my Dell Axim X30?

    • Avatar for angel angel says:

      hello po.. may nahanap po kau batt, ng dell axim x30? looking dn po aku.. ung dito lng po phils. tnx

  2. Avatar for PhxSuns13 PhxSuns13 says:

    How can i buy customized alienware products here in Philippines?.

  3. Avatar for Squall Squall says:

    to eivoj:
    1. first your dell lappy must be in warranty
    2. if you are planning to repair your lappy at the local “authorized” center, read further
    3. transfer your warranty to this country.
    4. go to the annoying dell website to transfer your warranty. Browse there for few minutes and find how to transfer your service tag. Email International_Tag_Tran****@****.*** for querry and wait for 2 wks to reply.
    5. Processing time to transfer your warranty to Phillipines is 1 bloody month.
    6. Choose your local “authorized” center.

    Phildata was the one who repaired (?) my steamy XPS and replaced (?) my motherboard, although I dont have a proof they have change it. Phildata was defensive that how did I know what was my XPS defect. It’s obvious that my GPU steamed my unit. Even after repair, they insist that the GPU was the defect. And when I receved the unit, IT WAS ON STAND BY for 3 days and, 1 RAM was improperly placed. WTF

    PS: My XPS m1330 was dead for good last week, and totaly useless. Salvage ko mga parts lang. Hell For DEll

  4. Avatar for eivoj eivoj says:

    I bought Dell laptop at Qatar and I brought it here in the Phils. When I opened it, the battery broken down and when i directly connect to power…it did not work also…to where can i ask for repair…urgent please….

  5. Avatar for Load Philippines Load Philippines says:

    Cool, I finally stumbled to a site about this! I was daydreaming about it this morning (well technically evening dreaming as it was evening time ) and now I discover this site. Coincidence alright. Might be checking back!

  6. Avatar for glenn dela cruz glenn dela cruz says:

    I bought a dell inspiron 1420. it was working alright but it does not charge. the battery indicator does not indicate that it is charging. What might be the problem? Where can I get it fixed?

  7. Avatar for Barbara James Barbara James says:

    Ok so me and my wife are taking our 11 year old son to Disney world here in about 3 weeks. Now i know there are some parts that are for older people and some that are for little kids. What parts do you think he would enjoy the most??We arent planning on going to every part of the park. Thats why i am asking for sugestions on which parts would be best?

  8. Avatar for norm1 norm1 says:

    i have the XPS 1530..i cant use it while its plugged in. actually its on but when u plug it in the backlight goes off but its still on.

  9. Avatar for norm1 norm1 says:

    i got a question. what if i got da laptop in the u.s. and something went wrong with it, where do i go to get it checked up

  10. Avatar for MAR MAR says:

    I’m an OFW working in the middle east and I see a lot of kababayans here are shifting from DELL to HP or Sony laptops, especially the XPS it has a lot of glitch.

  11. Avatar for Alen Alen says:

    I bought a DELL Inspiron 1425 2nd week of December from Electroworld MOA. So far, I am not yet encountering probs. I actually like its design… so clean and classy… it is just quite inconvenient to bring..it’s not that light…

    I was surprised when I checked the price at Parksquare, Ayala Center, the price ranged from 45K to 57K!!!! wheww… practically the same specs!

  12. Avatar for row row'l says:

    dell doesn’t serve warranty. is this true? i must have my inspiron adapter replaced.

  13. Avatar for Leighton Leighton says:

    I walked in onto the Accent Micro store in Megamall when i caught a glance of dell inspiron while window shopping. I was actually canvassing for a good budget laptop. however the salesman at that branch seemed to be rude. what was he doing there in the first place with that attitude? Pano kaya sila mbebentahan? I’d rather buy a Dell sa electroworld or PC Live. Accent Micro, revamp your sales staff.

  14. Avatar for Squall Squall says:

    sorry to interrupt your enjoyment, but DO NOT BUY XPS M1330 OR ANY DELL LAPTOPS WITH DEDICATED NVIDIA GFORCE 8400M GS!!!

    read here IMPT:
    Here are 125 broken M1330 with GeForce 8400M GS:


    And given that story:


  15. Avatar for zherwin zherwin says:

    my gf recently bought an Inspiron 1420 for almost P36k from Electroworld. i am yet to test fully its capability though i already tried ripping some music from an original cd and i just noticed that some songs were “broken” although the ripping was successful. for the next few weeks siguro we’ll know how good is good.

  16. Avatar for noemi noemi says:

    thanks for the article. I also got a lot of queries from a blog entry I wrote when I attended their event. Wala ko doon!

  17. Avatar for Ian Ian says:

    It’s about time. Hopefully, I can bring in my borked Inspiron to any Accent Micro, Electroworld (*NOT* Octagon) store and have it repaired.

  18. Avatar for BrianB BrianB says:

    A lot of Filipinos can endure the anxiety of owning a dell knowing that the warranty is not served here in the Philippines. Ngayon pa kaya meron na.

  19. Avatar for blozoom! blozoom! says:

    ^right bob. and when the lcd go bonkers… “how may i help you sir… ah here sir, we will completely replace the LCD sir… only 15 thousand pesos sir…” says the Local Store Technician.

  20. Avatar for Mindanao Bob Mindanao Bob says:

    The service part sucks. Local retailers doing the service for Dell? Most local stores don’t know the difference between the monitor and the CPU!

  21. Avatar for BrianB BrianB says:

    It’s cheap and if they give Dell Direct license, brands like Neo (local brand right) will be in danger.

    Abe, maybe you can post a sample of some of the prices here.

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