#Complaint Hotline

Smart, in partnership with the President's Office, also offers a citizen’s complaint hotline where the public can raise concerns and requests to the government. Smart recently sent out an advisory to its subscribers indicating the said complaint hotline. Through this, Smart and Sun subscribers are allowed to send concerns or complaints through SMS for free. As cited in the PCOO report, the 8888 Citizen Complaint Center receives complaints and grievances from the public and, in turn, endorses these to relevant government departments or agencies for immediate action. Through this platform, citizens can now text 8888 from both Sun and Smart to raise their concerns, complaints, and requests for government assistance free of charge. Smart has not released details on how to text complaints yet. Office of the President, in partnership with Globe, launches a citizen's complaint hotline where they can raise concerns and requests to the government. Powered by Globe, the public may process the full details of their complaints, requests, and concerns through a text message on the Citizen's Complaint Hotline. Read more in our articles including "Office of the President, Smart launch 8888 Complaint Hotline" and "Office of the President, Globe, launch 8888 Complaint Hotline".