#GCash Finance Super App

GCash CTO/COO Pebbles Sy emphasized a “human-in-the-loop” approach: AI handles the repetitive, while people drive innovation and empathy. GCash is set to roll out in-app one-time passwords (OTPs) beginning June 22, replacing traditional SMS-based verification codes as part of efforts to strengthen account security and combat online fraud. With the updated approach, OTP codes will be sent via secure push notifications inside the authenticated GCash app. GCash has expanded its in-app help tools and security features to address a growing number of user issues on its platform, including unauthorized transactions, scams, account takeovers, and “wrong send” errors. More tools inside the app Users can rely on in-app guides and the GCash Help Center for common problems such as failed transactions and wrong transfers. Suspicious activity can be reported via the in-app Help Center, through help.gcash.com by submitting a ticket, or by calling the 2882 hotline. So I looked at how Globe does their capping for unlimited mobile internet (SuperSurf) and found out that their Fair Use Policy has a somewhat similar strategy. Read more in our articles including "Future4ward: GCash iGnite Innovation Summit 2025 champions people-first approach to AI" and "GCash to replace SMS OTPs with In-App Authentication".