3Mbps, 5Mbps, 10Mbps? It doesn’t matter what your subscription is, as long as you’re getting 1Mbps internet speed, PLDT Home Ultera will consider it as acceptable.
While on the phone with a customer service supervisor handling the issues I have with my PLDT Home Ultera internet service, I was informed that their back-end support considers 1Mbps (download or upload) as acceptable regardless of the speed you subscribed to. This contradicts the 30% minimum speed that PLDT stated on their PLDT Home Ultera webpage (or perhaps they’re going to change that clause in the website soon).
This shouldn’t be an issue if you subscribed to 3Mbps as you’re supposed to get 0.9Mbps minimum at 30%, but it’s unfair if you’re subscribed to higher speed plans. If you’re on 5Mbps and apply the 30% minimum, you should be getting at least 1.5Mbps. And if you’re on 10Mbps, you should be getting 3Mbps minimum. Now it’s just 1Mbps across all speed plans.
With the new minimum, what happened is that PLDT lowered their standards on what they think the consumers should be getting. If you’re subscribed to 10Mbps and you called customer service because you’re only getting 2Mbps, the back-end support might just simply waive your concern as it is still above 1Mbps.