3Mbps, 5Mbps, 10Mbps? It doesn’t matter what your subscription is, as long as you’re getting 1Mbps internet speed, PLDT Home Ultera will consider it as acceptable.
While on the phone with a customer service supervisor handling the issues I have with my PLDT Home Ultera internet service, I was informed that their back-end support considers 1Mbps (download or upload) as acceptable regardless of the speed you subscribed to. This contradicts the 30% minimum speed that PLDT stated on their PLDT Home Ultera webpage (or perhaps they’re going to change that clause in the website soon).
This shouldn’t be an issue if you subscribed to 3Mbps as you’re supposed to get 0.9Mbps minimum at 30%, but it’s unfair if you’re subscribed to higher speed plans. If you’re on 5Mbps and apply the 30% minimum, you should be getting at least 1.5Mbps. And if you’re on 10Mbps, you should be getting 3Mbps minimum. Now it’s just 1Mbps across all speed plans.
With the new minimum, what happened is that PLDT lowered their standards on what they think the consumers should be getting. If you’re subscribed to 10Mbps and you called customer service because you’re only getting 2Mbps, the back-end support might just simply waive your concern as it is still above 1Mbps.
I just called the csr a while ago. Beastmode tlga ko nun july25 pa… We have been on plan 999 since 2014. mg 2yrs n kami this sept. I checked mypldthome access ko. Aba nagexceed na daw kami for the 30GB plan for period na July11-Aug10. Nun July25 pa, so 2weeks kaming walang access. Nicheck ko un data usage nila for each days. Meron kaming usage na 11GB for July14(Thur), and 10GN for July19(Tues). Considering na nasa work kami ng sis ko sa Makati, at un nagamit sa bahay(Binan), panay FB lang. DL nmin ng movies 2 movies every 2weeks lang,800mb lng each. Smartbro canopy kmi since 2007, then changed to Ultera nun 2014. Ngayon lang nmin naexperience to. Asan ang pagbabago? Tapos un bago nila offer na modus. Un Fun Plan na 999 ang volume allow is 50GB, mga old subscriber 30GB lang? Putek, ano gusto nila, paputol tapos apply ulit para may 2year contract ulet? Tataba ng utak nila. May nalalaman pa silang volume booster extra bayad. Mga kingina talaga.