PLDT WiMax, Ultera services suffer nationwide downtime
Are you having problems with your PLDT WiMax and Home Bro Ultera wireless broadband as of the late? We received reports on these services suffering from downtime in all parts of the country.
UPDATE: (March 5, 2015, 8:30am) PLDT Ultera and WiMax services are back to normal according to CSR.
These reports were confirmed to us by PLDT’s customer service department. They were advised of the problem at around 8am, but complaints have been flooding into their hotlines since yesterday. The problem affects all existing WiMax and Ultera subscribers nationwide. Here’s a screenshot for your reference:
PLDT’s customer service said that the nationwide downtime is caused by “system maintenance and update”. While there are no definite timetable for any quick fixes, they advise customers to monitor their connection in the next 24 to 48 hours.
More as we get it.
With reports from Louie Diangson