PLDT WiMax, Ultera services suffer nationwide downtime

Are you having problems with your PLDT WiMax and Home Bro Ultera wireless broadband as of the late? We received reports on these services suffering from downtime in all parts of the country.

UPDATE: (March 5, 2015, 8:30am) PLDT Ultera and WiMax services are back to normal according to CSR.

ultera-screenshot-20140429

These reports were confirmed to us by PLDT’s customer service department. They were advised of the problem at around 8am, but complaints have been flooding into their hotlines since yesterday. The problem affects all existing WiMax and Ultera subscribers nationwide. Here’s a screenshot for your reference:

(Click for a larger image)

PLDT’s customer service said that the nationwide downtime is caused by “system maintenance and update”. While there are no definite timetable for any quick fixes, they advise customers to monitor their connection in the next 24 to 48 hours.

More as we get it.

With reports from Louie Diangson

18 Comments

v says:

10 years ago

a lot of subscribers say that in actuality, at least for new subscribers (people who got ultera after a certain date) this is how the cap works

all ultera plans for new subscribers have a daily cap after which the speed goes down to 256 kbps or 32 KB/s. Here are the plans, the pre cap speed and the amount of the cap

Plan 999 = 3mbps/0.3 gig
plan 1599 = 5mbps/0.5 gig
plan 1999 = 10mbps/1.0 gig
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Easy E says:

10 years ago

In other news, congratulations to Smart Communications for winning the Best Music App in 20th Global Mobile Awards. Also to TabangKo for their efforts in helping Typhoon Haian Victims http://www.globalmobileawards.com/winners-2015/
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Easy E says:

10 years ago

Yes, spinnr
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AA says:

10 years ago

“system maintenance and update” — standard spiel pag may pumapalpak
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lol says:

10 years ago

PLDT WiMax and Home Bro Ultera lang? Bat pati ung amin sira sira din ung 8 mbps na MyDSL connection namin? Bago pa lang to tapos sira na agad. smh
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kimmee says:

10 years ago

Nakakaloka talaga mga ISP sa Pilipinas, nakakahiya. Ang boss kong taga-US na expat dito, 3 ang provider (di ko na sila i-name dahil you guys would probably know) All 3 would beat each other on being the S*i*ttiest provider, lakas ng tawa ko. Im just wondering kung uma-attend ng international convention of telecoms providers ang mga yan, pinag-tatawanan kaya sila ng mga providers ng ibang countries?
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michelle ame (@miche says:

10 years ago

It’s not just wimax and ultera, my home dsl was also affected.
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