A guy sent me this WAV file, apparently a recording by an irate PLDT myDSL customer talking to one Customer Service Rep. The one who sent me is also from another Call Center too. Can I say viral?
Play here:
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If indeed this recording is real, I feel sorry for that girl. Looks like her first time on the job.
[tag]pldt call center, mura, murahan, csr complaint, cursed, cursing[/tag]
Both of them are wrong….If you are working in a call center, don’t ever fight back to the irate crocodile customer even customer’s have no any rights to explode some foul words taking against you. You should always empathize & pacify the customer promptly and well-manner because you are there as a customer service. To Mr. Raul, he already know the status of his complaint and he already informed that Field Technician are already working on it because of upgrading facilities on his site, why he still insist to have his internet back on in a minute? What a JERK customer…! There are more customer in the Philippines that I’ve always encounter with same attitude to Mr. Raul (Impatience, JERK, Stupid, uneducated, worst, Sarcastic, and IDIOT). Please look the mirror first and say it those fetid words and you will feel what the impact those toxic words to yourself.
i think the only problem here is the agent forgot to press on the mute button.
i’m also an agent from an ISP but there was never a time that i said something bad to the customer.
because whenever i say something not good, i’m on mute… :p
hehe
i think the girl just got confused with the mute button. there was a quiet moment while the customer said his so called “expression putang-ina” before the agent cursed back. it seems that she’s already on mute but just pressed the button again just to vent out.
remember that the agent’s best friend is always the mute button.
hahah… yea.. i think she just forgot to press mute.. every agent has the right to curse but be sure to press mute.. when i was an agent, the mute button was my bestfriend..ahaha
yung guy pa-cute,gustopamagmukhang goodboy.Teka walab sya iba means para tumawag sa states? Hehehehe ngpa-cute sya kc cute yung voice nung gurl.hahahahaeh kaso namura. hay walang kwenta to,pero ok n rin kasi may dalawang tanga n pinagtagpo ng tadhana. hahahahaha
OMG!!!
Is that how PLDT agents are trained? Di sya dapat in that work.
Lol, the agent caused the misunderstanding. Almost everyone who’s in a hassle nowadays will swear/curse, but that doesn’t always mean that it’s always gonna be directed at someone. That’s just bullshit… if I were to say oh fuck, I’m screwed.. then someone hears it out, that doesn’t mean that I’m already swearing at someone.
Although Raul was being bitchy, she should have know how to deal with those type of customers… since there’s a lot of customer are getting pissed because of PLDT’s great customer support (Sarcasm just in case you guys didn’t know)