Dear Sun Cellular

ako din, nag apply din ako dyan sa Robinson’s Pioneer , sabi din sakin 2-3 days, all requirements completed. pero ngayon 4 months wala p din, pero nde ko n inashan un, nag apply ako sa Smart and after a week, i got my phone… olats tlaga yan!

SUN CELLULAR??? wheeew! kakatapos lng ng call ko sa kanila today and it’s so frustating! grrr! i called re my billing coz ive been waiting for their call 2 weeks na, wla prin..2 agents promised me that they’d call me back pro wla! pro ang pinakankkainis sa lht, bastos ung agent na nakausap ko knna! she was like raising her voice and d pa nga ko tapos sa concern ko, gs2 na nyng ibaba! she was saying her closing sleil na kya sbi ko “wait!” i asked for a supervisor and a manager, wla daw..not available kc may meeting so i said i’ll wait kc nanggigigil ako dun sa bastos na agent, ang sarcastic sumagot! and i even asked her kung 1 lng supervisor nd manager nla or kng meron ba tlga? and she said marami daw but no one is available..she placed me on hold for almost an hour..imagine?! (ang alam ko kc sa ibng call center max hold time is 2 minutes) pro ok lng kc while nkhold ako, tumawag ulit ako using my other phone..den i asked for a supervisor and a manager again..wla na nmn!!! pro dis time sbi ng agent, 1 lng daw supervisor nla and may hnhandle na call..sbi ko ulit i’ll wait..sbi sa akin d daw ako makakausap ng supervisor nla kht maghintay pa ako ng 2 hours! grabe! unbelievable nmn!!! grrr! iba2 pa ung sinasabi ng agenst nla..may supervisor ba tlga sila???

I also applied for a post-paidline with them, with my 2 previous months bills from Globe and my Globe Platinum card at hand. They said the application will be approved faster if I enroll in their auto debit sytem which I declined. They said the application process would take them 2-3 days. I waited for 3 days and still no calls from them. On the 4th to 6th days, I called them and even went to their business office to follow up. I only got my line and my phone after a week! They must do something with their application process because it takes soooooooo long.

I thought its only me who experience the worst way an applicant with Sun Cellular. I have my application with Sun Shop in SM City Cebu, first impression palang BAD na….coz when I asked for a form, thier personnel told me that I cant have it daw( I want to take it to fill-it-up in the Office or Home). Sarap sampalin!!!!!!!kasi sabi nang isa ring walang MODO na female service representaive, when I came back, na pwede naman…………mmmmmmmmmmmmwwhh try nyo lang magpunta sa Sun Shop sa SM….tingin nila sayo para kang Robber o Holdaper!!!!!!!kahit smile man lang wala(baka galit rin ang mga empleyado sa kanilang trabaho…….)

My experience is same with you guys…….i comply all the requirements including my billings with Globe……..naghintay ako ng more than 1 week wala man lang balita…………pinuntahan ko sa Sun Shop (SM City Cebu)……..sinabihan lang ako na kailangan ko pang magsubmit ng additional documents………………….kakainis…………

After another more than one week tumawag na sila…………asking me to submit…………another heck of documents…………piro nawalan na ako ng gana………pa strict strict pa sila…kong tingnan mo naman ang service nila…………..ey ganito

1. Maliit lang network coverage
2. Paputol-putol pa kong tatawag ka
3. Matagal dumating ang text…..sometimes hindi na darating
4. Hindi malinaw ang linya
5. Wala pang add-on services more with 3G

Wag kayong ganyan Sun……..dont make us cheap coz kayo ang cheap……..

okay naman ang Sun so far… yung kuya ko subscriber din sa postpaid nila at madali lang yung processing, basta’t hindi ka lang maging paranoid when they ask you information. Sun is the fasting growing telecommunication company today… and im still satisfied.

Are you sure you don’t work for Suncell? hehehehe

The best talaga ang sun, di kayang tapatan ng Globe at Smart, at ngayon super expanding pa network coverage..konting tsaga lang minsan…badtrip din naman minsan smart at globe. feeling ok palagi. Sa sun abot kaya na, ok pa…paminsan kasi may mga badtrip na applicante for subscription, feeling mayaman, dami credit card at kung umasta kala mo anak ni ayala. Im not from sun pero marami akong nakasabay sa sun shop…Kaya nababadtrip din ang customer service…Kahit sino mababadtrip try nyo lang na paandaran kayo ng mahahangin na salita na paenglish english pa….hahaha

Dear Sun Cellular,

I have been a subscriber of Sun Cellular since 2006. I am fairly satisfied with your services because it keeps me connected to significant people in my life at a reasonable rate/price.

But this morning, I was VERY disappointed when I found out that my 30-day unlimited text load was cut-off because of my “abnormally high usage” of the unlimited text service
(or so labeled by your customer service rep whom I was connected to this morning when I wanted to know why I could not send text messages anymore).

I was very upset with the rep’s response/information when she told me that I have to reload again to enjoy the unlimited text service. How can it be called UNLIMITED if there’s a limit to the number of messages that we’re suppose to send? Please be fair to your subscribers. You failed to inform us (or me, for that matter) that we were supposed to control our usage of the “unlimited” text service when we loaded our sim cards.

And just to let you know, I reloaded my sim card just 2 days ago (Jan 16, 2008). So your supposedly 30-day unlimited text service to me was only delivered for 2 days!!! Please do be fair to us. Money doesn’t grow on trees. That Php150 that I spent to reload was something that I have to work for.

If you cannot do anything about retrieving my load (although I would like that very much), then the least you can do is to inform your subscribers that there is such a thing as “abnormally high usage” of your “unlimited” text service. We cannot help it if make constant contact with our significant people. That is why, in the first place, we subscribed to your network. Because Sun Cellular keeps us connected and at very affordable rates. Please do something about this. I also have friends who have been “automatically cut-off”, as said by your representatives.

I hope you pay attention and make (an) action(s) towards this “cut-off” thing that you’re doing.

Thank you.

yun kuya my refund ng msf cguro mga 2years na d pa rin nila binibigay. nun ng follow up ako wla pa rin. grabe talaga sa bagal.

oh my, i experienced the same thing when i applied for SUN!!! they asked me for so many documents and i have to go back several times just to remind them of the application and we had no choice to enroll in the auto-debit since they said it was a requirement to be enrolled in the auto-debit scheme if the proof of billing presented was credit card. it took around 2 weeks to get my line and now, my postpaid line has been cut-off without warning even if it was enrolled in the auto-debit thru credit card. I only got that plan this january, within less than 6 months, it’s been cut-off!! I already went to the business center and they could not explain why the auto-debit was de-activated. It is very frustrating. The REALLY BAD THING ABOUT IT is that when i received warnings like text messages that my bill is already 70% of the limit, i called the hotline to address the issue but the representative told me that it was just normal to get those texts because sometimes the auto-debit is late and that i should just IGNORE those texts because i am enrolled in the auto-debit. That’s just plain irritating. and the SUN reps at the business center always tell me that the problem is from my mom’s credit card/bank, even if i have the documents to prove its very clear from the credit card statement of account that SUN did not auto-debit after 3 months, the credit card DID NOT expire and is not over the credit limit. It is very clear that SUN forgot to debit the payment to the credit card AND THEY COULD JUST NOT ADMIT IT. A simple sorry or apology from the reps would have been nice, but not one of them did.

my sun line was cut.

i used my phone for wap access for less than 1 hour.

they charged me Php6,000+.

this happened last november (before the P10/30 min rate).

so up to now, my sun isn’t working.

para san pa yung Php1,500 credit limit.

and LAHAT ng customer service reps nila incompetent.

(i have been a sun subscriber for more than 2 years now. dalawa pa accounts ko. di ko pa nakukuha yung 2 free phones)

hello everybody,
sun cellular is getting better. i thought. i mean the service to where my brother lived.
so my brother decided to subscribed to their promo that my brother pay 3600 peso i think and they said is good for 6 months. he came home and just for 3 days the phone can’t call but they can still receive call. my brother went to the office and complaint but the costumer service says wait tomorrow and he can start using the phone again. but wait and wait and wait. then after 2 weeks the costumers said there’s something wrong that my brother did to it. after couple days of using and pay 3600 peso their service wont work and the money that brother pay to them they never return it. i am really disappointed to sun cell offered.

putang ina nyo!!! sana masunog lahat ng cellsites nyo!!!!

Dati akong subscriber ng sun.plan p2t pero pinadowngrade ko ng p1t kasi di ko mapakinabangan…hirap tumawag samantalang katabi ko na tower nila…grabe…tinapos ko ang 2yrs plan kahit di ko nagagamit masyado.finally nung matapos ko, i filed agad for termination of my service.and they even have the nerve to offer me yung 3 phones in one account daw itry ko!!!p999 lang ata yon!!!NATAWA AKO!!!.syempre kasabay non nafully paid ako sa kanila.pero since me advance payment akong p2t, sila pa ngayon me utang sakin.natapos contract ko jan 5,2007.sabi after 45 days makuha ko refund.omg yung 45 days nila, more than a year pala,i got my p2t refund june,2008.yon ay dahil sa sobrang tyaga kong tumawag daily para mangulit at ifollow up ang aking pera.
then, after few months i learned …sabi nila okay na raw sun connections at pati internet okay na raw.OKAY NA FEEDBACK.I GOT INTERESTED sa internet kasi mura nga and the dual sim free phone.So i applied again,hoping na makakuha bundle phone at internet.in 3 days daw may result na.i gave 3 months statement of account, billing statement, itr and audited financial statement and application form.para kang nagaapply ng loan,di ba?also i gave my bill sa smart na presently subscriber ako for 10 yrs na ata…plan 2500 ako with credit limit na p12t.umabot ang 1 week walang result so i called.denied daw ako.I went to their center and personally asked why.sagot daw,di raw maganda record nila sakin sa previous acct ko.!!!HELLO!!!CORRECTION, SILA DI MAGANDA RECORD SAKIN!!!GRABE!!wala akong utang sa kanila at ako mismo nagpaterminate ng plan ko sa kanilakasi walng silbi phone line nila.at sila pa ang pilit offer sakin na irenew acct ko at kunin ko plan 999 na may 3 phones libre.yun ba panget account?..imagine, gamit ko sun, i tried to call yung landline office nila sa taas, sa center mismo.nasa 1st floor ako sila nasa second floor, my God cannot be reach daw, network busy…ano ba yan..tried 10 times or more,kulang na lang itapon ko cell ko sa inis sa kanila…nacancell daw phone ko sa knila…HOW INCONSISTENT AT NAPAKA INCOMPETENT NG MGA RECORDS NILA.NANINIGURO PA SILA,SABI CREDIT CARD DAW MABILIS MA-APPRUBAHAN…ayaw ko nga autodebit..pano kung palpak pa rin sila, sakit ng ulo nagbabayad na anaman ako ,yung pala di ko pa rin magamit.then lately yung mga taong nagfeedback sakin na okay na sun..namomoroblema na ngayon.kasi ba naman, la sila signal…hahhahadi raw sila makontak cliente nila dahil sa palpak na connections ng sun!!!HAY NAKU!!!BUTI NA LANG DI PA KO NAKAKUHA NG BUNDLE NILA!!!
UNTIL NOW,IM STILL A SUBSCRIBER OF SMART…WORTH IT NAMAN KASI LAGI AKONG MAY LIBRENG PHONE.NOW, N96 OR SAMSUNG OMNIA ANG PINAPIPILI AKONG LIBRE.!!!MATULOG NA LANG SUN…LA SILBE!!!

Thank goodness I read the comments here. Was seriously tempted to cut my Globe Duo and get a Sun postpaid for the double unlimited feature kasi ang mura.

Well, I will still terminate my Globe duo so I can later change it to SUPERDUO. I will do the past 30 days thing because I don’t like my duo number.

I searched in Google to see if other people are as frustrated as I am when it comes to Sun Cellular’s unnecessary STRICTNESS.

I am an existing Sun postpaid subscriber. Last week, I applied for Group Plan 999 for my family members. Naturally, since I thought I already had an existing account, it shouldn’t be too difficult to apply for a second postpaid account. I have a Globe number and it only takes 30 minutes to apply for a second postpaid account, complete with SIM card which is activated within 24 hours.

But! Surprise! When I called Sun to ask if I still needed to bring other documents, they asked me to bring a credit card bill. So I still brought it to the Sun Shop and they processed my order.

“You’ll hear from us within 2-3 working days,” they said. So I waited. And didn’t hear from them. I called the Sun Hotline only to find out that my credit card bill’s max credit limit of 50K was insufficient (!) to process the group plan. WHICH IS ONLY 999 A MONTH.

And then I find out that I should either present a credit card bill with a credit limit of 75K (which doesn’t exist, since I’m not quite up there yet on the corporate ladder) or my ITR + payslips.

What I really don’t get is why there are SO MANY REQUIREMENTS when I’m already an existing postpaid subscriber. It’s as if I’m applying for the very first time!

I find that Sun Cellular’s process for activating a postpaid account to be too strict, as if they doubt the paying capabilities of their subscribers. We wouldn’t be subscribing in the first place if we didn’t have the means to pay, right?

And also, I don’t get why it takes SO LONG to approve the application status? With Globe and Smart, it takes only minutes to do this. With Sun, it takes 2-3 working days; within that time frame, there’s also a big chance that your application won’t be accepted.

So now, I have the wonderful duty of waiting to get a copy of my last 2 payslips and sending the messenger to the nearby Sun Shop for them to process my application AGAIN, wait AGAIN, and brace myself for possible rejection AGAIN.

If it weren’t for their Group Plan, I really wouldn’t have gone through all of this. Honestly. I wish the other networks had this; I’m sure it’d be a lot easier to sign up with them instead.

Not cool, Sun.

naku! if i only have the power… susunugin ko lahat ng sun cellsite and suncellular offices d2 sa pinas…

their customer service representatives are like the vendor sa divisoria, lack of training.. or no training at all… but u cant blame them, may be they pay those people lesser compare to the other networks kya they dont demand too much.. kumbaga, they get to hire those people who have no more options where to work…

another thing and easy broadband nla napakawalng kwenta…. cheapipay ang usb modem, ngalaw lng ng kunti ung usb while attached sa laptop biglang malfunction na… at ang connection… BULLSHIT… i dont get to use it during weekdays, kc im at the office so if may chance lng,but during weekends…. instead na makapag enjoy ako while surfing or doing something online… n hihigh blood ako… grabe… as in no connection at all i mean, i get connected sa sun but when i get to start opening the explorer or firefox…after may be a minute… internet explorer cannot be displayed na.. basta super bwisit, thought i am connected, d ko n nman mabrowse ung net… laging cannot be displayed, pag tumawag ka nman sa hotline nla it would take a looooooooong waitng time, tpos minsan ma didisconnected kapa after a long waiting time… at kung makakaconnect ka nman, they will just give u assurance that they would fix… blah blah… but when u chek it again wla nman… nku dapat sunugin n yang suncellular na yan,

the reason why madami cla subscriber is, MURA cla… tau kc mga pinoy madali try basta mura… nku, mamura ko cla eh…

I came from Sun Cellular Greenhills branch to inquire about the DATA plans that they were offering. To my surprise, the girl who I was talking to gave a smirk and said, data plan. Ano yun, Sun cellular ho ito and we don’t have data plans, cell phone plans lang. Hay!!

So I called up the sun hotline where I was told that they have the elite plan sim only that has a 6 months lock in period. Unlimited data unlimited land line and unlimited sun to sun. (Pretty good for P1,500 a month with all the unlimited services)

I then went to Robinsons Galleria Branch this time to see how they will answer my questions. They were better, at least in Galleria, the certain Charlotte that I spoke with was not only accommodating but she knew all the plans that sun cellular was offering. She explained to me the different “Elite” Data Plan that Sun Cellular was offering. (These plans were inexistent in the Greenhills branch. Ha ha ha )

Ok I applied, now a certain Ayee from the Sun Cellular investigation calls me up asks me questions that all have been answered by my application form.(IDOIT) I thought that she was strict just because they were giving me a phone. So I asked about the 6 months sim only plan under the elite data plan. I reiterated to her that I was informed not only once but twice by different sun telephone operators of the existence of such sim only Elite plans. She says walang ganoon.. so I commented bakit sabi sa akin ng customer service hot line ninyo mayroon….. binobola ba ako noon? She answers, Oo… Hay hay!!!

The only reason I am moving to Sun is because we think as a family we would be able to save on our monthly toll charges. How can I now convince my siblings to move to sun when I myself am not contented in the application process? Now, I understand why walang gustong lumipat sa Sun among my friends.

If they can give shabby treatments to their applicants (who in actually they are just luring to be subscribers of their network) then, I wonder what kind of treatment regular subscribers receive when they are complaining about something.

Now, after hearing all of your concerns and gripes on sun cellular. I think its time for me to pull out my application! I don’t want to locked in for 2 years in a company that is not happy that you subscribed to them. Parang ikaw pa ang may utang na loob na pinayagan ka nila na maging subscriber nila.

Wow, ang dami palang complaints about sun cell. At the moment, I’m drafting a letter about 3 incidence of false claims by Sun Customer service reps. Just got their names and documents now.

For all of you above, might as well draft a leetr of your complaint, send it to the proper or all of the people below and copy furnish the Department of Trade and Industry Consumer and Welfare Department of your area:

Ronell Jiao (Corporate Solutions Head) – ronell.****@****.***

Jonjon San Agustin (Senior Vice President) – joaquin.sanagu****@****.***

Atty William Pamintuan (Senior Vice President) william.pamin****@****.***

ohhh my God! feel sorry bout what ive read just now…
Im working in suncellular as a call centerr agent!
hmmmmm… im working at my best but I admit ndi nila macalibrate all the agent!that as unfair … May iba talaga n bastos n colleagues ko!

to tell u honestly minsan parang gusto ko ng kampihan ang mga subscriber n ngcocomplain..hehe! but then sana dont be too much irate sa mga agent n talaga nman n mababaet.. at nkakatulong mgresolve ng mga problem and answer ur concern..its not the agent but the company n ngkakaproblema dito.. at ung mga sup ndi available kc mdme n din cla inaasist n sup call..anyway guys feel free to send comments to suncell****@****.***

Hi to all…I just applied for a post paid..grabe!!! ayoko na!! pabalik balik ako tpos disapprove din nmn pala…haayzz kasi di ba initial req ..they can tell nmn if you qualify or not! so why ask for addional req at ilang beses ka pa papabalikin???parang niloloko nyo lang mga tao e…haayzz i should have applied through smart or globe! Nga pla I made it clear to the sales if anu qualification…sympre sino ba ang taong tanga na magaapply if you know you are not qualified…ndi ko nmn siguro aaksayahin panahon ko kung alam ko na di ako qualified!

Yep and they should tell us why our application was disapproved…oh well..sna di nlng sila nag offer ng post paid if ayaw din nmn nila ibigay…i emailed their support and ask if anu ba talaga qualification pra maapprove…pro haven’t received any reply…thanks SUN Cellular for being so insensitive…

hmmm.. im just a student and i asked my aunt to apply a sun cellular 350 plan for me.. so i have this responsibility of paying my bill.. okay naman dito sa batangas yung service nila pati yung sun shops.. kaso they can’t answer certain questions… recently kasi.. ive been charged for almost 3000 pesos because of mobile internet.. which i know for a fact na hindi ko naman ginagamit the whole day.. so nacut yung line ko and i have to pay pa.. 3000.. im just a college student.. hmmm… grabe.. pano ko idedefend ang sarili ko na hindi naman tama ang pag chacharge nila ng ganung kalaking bill kung ang isasagot nila sa akin eh “hindi magaappear sa bill mo yan kung hindi mo ginagamit”…. eh hindi ko naman talaga ginagmit.tas cut na yung line ko continuous pa rin ang charging..so i decided na pacut na ang gprs ko.. tapos yun i paid for the 3000 and i have no gprs … sayang naman yung 0.facebook.com… huhuhuhu .. HELP ME.. what should i do to defend my self.. sayang naman ang 3000 pesos which i could have invested in something worth my money.. :(((

Suncellular in Baliwag Bulacan are RUDE! People that supposed to be professionals but yet they are not!

SunCellular must hire people who are properly equipped with knowldge.

And For those Employee of Suncellular If you think that you are equipped with proper knowledge, think of this, IQ gets you there but EQ keeps you there.

Congrats Sun Cell! More subscribers for you!

SUN CELLULAR SERVICE = -100! liars!i’ve given all the requirements its been more than 2 weeks already no updates or whatsoever given. FU and your family!

I totally agree.. I have submitted all necessary requirements already and keep the 3-4 days processing agreement. It has been two weeks now and they always say the application is still in status.

Sun keeps eating my load(093355*****) last night until today thiwithout any transaction except registration to unlimited 200(tu200) . Might switch to globe.

bakit my bill ako para sa september 17 and october 17
tapos na akong magbayad sa 2 buwan sa tamang petsa…

i need answer from sun cellular 450 plan

do any of you have the customer support of sun? or the dispute team. i also have a story to tell, and id like to restly tell it to the top management, as the dispute team seems covering up their system, their management.