Dear Sun Cellular

Dear Sun Cellular




An old friend asked me to post this on my blog, hoping Sun Cellular would listen and read:

Opening a New Sun Cellular Account

To Whom It May Concern:

Last 18MAR06 I applied for a new Sun Cellular account. I have passed
the necessary requirements as stated in your website.

1. Completely filled-up application form.

2. Valid ID – SSS ID.

3. A. Proof of Billing

– Electricity Bill
– Water Bill


 

I live in a condominium where the electric and water bills do not bear
the names Meralco or MWSS.

B. Proof of Income – Form 2316 and last 2 payslips.

I vividly remember the lady attending my application informing me to expect 2-3 days processing time. Great!

After 1 week I receive a call requesting for additional statements. Recalling that the statements I provided (water and electricity bills) might not be acceptable, I decided to forward my last 2 credit card statements. I intentionally crossed out my credit card numbers.

Today (28 of March ’06) I receive a call informing me to submit another creditcard statement with my credit card numbers revealed. I will do no such thing and I demand a valid explanation. Anybody in their right mind will not disclose their credit card information to anyone who already has one’s personal information.

I believe I have submitted the necessary requirements. Either you approve my application or not, I don’t really care anymore. I’m no longer excited.

This will definitely fall on deaf ears. Prove me wrong by giving me a response. You know how to reach me.

Regards,
Chester Cheng
9 years Globe subscriber

The last line reads “9 years Globe subscriber”. If you can’t accomodate this switcher, I don’t think you deserve to have loyal subscribers.



Abe is the founder and Editor-in-Chief of YugaTech. You Can follow him on Twitter @abeolandres.

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62 Responses

  1. noemid says:

    strange . Though I got mine Feb 2005, it took only 2 hours to process my application at the Greenhills branch. Fortunately I had the GLOBE bill with me which facilitated the application. I think the credit card information was necessary if they will do a credit investigation and an auto-debit arrangement. Usually, the auto-debit arrangement allows swift processing. So far, I ‘ve had no problems with credit card fraud.

  2. marvin says:

    ako din, nag apply din ako dyan sa Robinson’s Pioneer , sabi din sakin 2-3 days, all requirements completed. pero ngayon 4 months wala p din, pero nde ko n inashan un, nag apply ako sa Smart and after a week, i got my phone… olats tlaga yan!

  3. DarkBlak says:

    nabalitaan nyo na rin ba yung unlimited ng Sun eh may limit? may mga time na kahit bagong load ka hindi ka na makapag text or makatawag kasi sobra na daw ang paggamit nung user?

  4. anonymous says:

    SUN CELLULAR??? wheeew! kakatapos lng ng call ko sa kanila today and it’s so frustating! grrr! i called re my billing coz ive been waiting for their call 2 weeks na, wla prin..2 agents promised me that they’d call me back pro wla! pro ang pinakankkainis sa lht, bastos ung agent na nakausap ko knna! she was like raising her voice and d pa nga ko tapos sa concern ko, gs2 na nyng ibaba! she was saying her closing sleil na kya sbi ko “wait!” i asked for a supervisor and a manager, wla daw..not available kc may meeting so i said i’ll wait kc nanggigigil ako dun sa bastos na agent, ang sarcastic sumagot! and i even asked her kung 1 lng supervisor nd manager nla or kng meron ba tlga? and she said marami daw but no one is available..she placed me on hold for almost an hour..imagine?! (ang alam ko kc sa ibng call center max hold time is 2 minutes) pro ok lng kc while nkhold ako, tumawag ulit ako using my other phone..den i asked for a supervisor and a manager again..wla na nmn!!! pro dis time sbi ng agent, 1 lng daw supervisor nla and may hnhandle na call..sbi ko ulit i’ll wait..sbi sa akin d daw ako makakausap ng supervisor nla kht maghintay pa ako ng 2 hours! grabe! unbelievable nmn!!! grrr! iba2 pa ung sinasabi ng agenst nla..may supervisor ba tlga sila???

  5. anonymous says:

    e2 pa pla..almost lht kme sa family nkplan sa sun..dba autodebit??? last month lht kme pinutulan ng service! kc d daw kme ngbayad for 2 months..eh dba nga autodebit un? that means automatic nilang kukunin ung payment thru our credit cards..d daw nla na debit for 2 months..(d nmn namin napansin kc sa dmi nmng billing statements, d na nmn nbabasa ung iba)..if that’s the case, they should have informed us na ganun ang nangyari..d ung basta nlng nla kme puputulan! its their responsibility to inform us! hellooooo000ooooo?! tapos sinabihan pa ako ng agent na its not their fault kc dapat daw chineck namin isa2 ung credit card statements namin pra alm nmn kng ndebit or hindi! how ridiculous!!!

  6. lantz says:

    I also applied for a post-paidline with them, with my 2 previous months bills from Globe and my Globe Platinum card at hand. They said the application will be approved faster if I enroll in their auto debit sytem which I declined. They said the application process would take them 2-3 days. I waited for 3 days and still no calls from them. On the 4th to 6th days, I called them and even went to their business office to follow up. I only got my line and my phone after a week! They must do something with their application process because it takes soooooooo long.

  7. Narcosis says:

    I got very disappointed too with suncelllar. I have submitted all the necessary requirements and after 5 days of waiting, They Just called to say that my application has been denied. I ask them what is the reason my they declined my application but they said they cannot disclose the information. That really sucked hard.

  8. Ronald Tacumba says:

    I thought its only me who experience the worst way an applicant with Sun Cellular. I have my application with Sun Shop in SM City Cebu, first impression palang BAD na….coz when I asked for a form, thier personnel told me that I cant have it daw( I want to take it to fill-it-up in the Office or Home). Sarap sampalin!!!!!!!kasi sabi nang isa ring walang MODO na female service representaive, when I came back, na pwede naman…………mmmmmmmmmmmmwwhh try nyo lang magpunta sa Sun Shop sa SM….tingin nila sayo para kang Robber o Holdaper!!!!!!!kahit smile man lang wala(baka galit rin ang mga empleyado sa kanilang trabaho…….)

    My experience is same with you guys…….i comply all the requirements including my billings with Globe……..naghintay ako ng more than 1 week wala man lang balita…………pinuntahan ko sa Sun Shop (SM City Cebu)……..sinabihan lang ako na kailangan ko pang magsubmit ng additional documents………………….kakainis…………

    After another more than one week tumawag na sila…………asking me to submit…………another heck of documents…………piro nawalan na ako ng gana………pa strict strict pa sila…kong tingnan mo naman ang service nila…………..ey ganito

    1. Maliit lang network coverage
    2. Paputol-putol pa kong tatawag ka
    3. Matagal dumating ang text…..sometimes hindi na darating
    4. Hindi malinaw ang linya
    5. Wala pang add-on services more with 3G

    Wag kayong ganyan Sun……..dont make us cheap coz kayo ang cheap……..

  9. jacque says:

    okay naman ang Sun so far… yung kuya ko subscriber din sa postpaid nila at madali lang yung processing, basta’t hindi ka lang maging paranoid when they ask you information. Sun is the fasting growing telecommunication company today… and im still satisfied.

  10. Nikki says:

    well sun cellular’s CI team is the worst of all.. pag yata nasa mood yung CI approved ka.. pag wala, sorry ka na lang.. hahaha! and yung ibang sunshop branches naku kakagigil ang mga frontline sarap tampalin!

    i and my partner applied for a plan 350 subscription last 20th of january.. ung akin na-approve, yung sa partner ko grabeh pinabayaran pa sa kanya yung balance due ng mother nya sa digitel.. okay fine binayaran namin coz additonal validation daw yun.. aba weeks na nakakalipas wala pa ding tawag ang mga bwishet!

    recently pinuntahan namin yung sun shop.. ang sabi ng frontline approved daw pero kailangan auto-debit sa credit card.. if no cc is available, bayaran daw yung handset worth 6500.. mga timang talaga!

    that night uwi ako at nag-email agad ako sa manager ng sun shop rob galleria. michelle zuniga ang name. sabihin ko lang naman na humanda sila sa gagawin kong pagpapublish ng bulok nilang sistema so MB coz pareho kami freelance writes ng partner ko.

    next day, aba tumawag agad ang manager todo explain.. punta kami ulit sun shop ayun inofferan partner ko ng free phone pero prepad subscription lang 350 a month din.. gawin ba kaming timawa sa phone?

    mga kumag talaga!

  11. Peter Garcia says:

    Are you sure you don’t work for Suncell? hehehehe

  12. j0hn lising says:

    minsan maganda nmn ang sun cell. pero minsan kakabadr3p khit anong gwin mong twag lgi TING TING TING o kya nmay TININING TININING kaka BADTREP tlga

  13. Sun Cell Addict says:

    The best talaga ang sun, di kayang tapatan ng Globe at Smart, at ngayon super expanding pa network coverage..konting tsaga lang minsan…badtrip din naman minsan smart at globe. feeling ok palagi. Sa sun abot kaya na, ok pa…paminsan kasi may mga badtrip na applicante for subscription, feeling mayaman, dami credit card at kung umasta kala mo anak ni ayala. Im not from sun pero marami akong nakasabay sa sun shop…Kaya nababadtrip din ang customer service…Kahit sino mababadtrip try nyo lang na paandaran kayo ng mahahangin na salita na paenglish english pa….hahaha

  14. bhing says:

    sun’s customer service really s**ks!!ive been dialling their hotline over and over again, when ill be transfered 2 d config team i got disconnected, when i talked to one of their config agents she promised a callback but didnt call me back!ive waited for her to call but to no avail!its just so frustrating

  15. carol tan says:

    Dear Sun Cellular,

    I have been a subscriber of Sun Cellular since 2006. I am fairly satisfied with your services because it keeps me connected to significant people in my life at a reasonable rate/price.

    But this morning, I was VERY disappointed when I found out that my 30-day unlimited text load was cut-off because of my “abnormally high usage” of the unlimited text service
    (or so labeled by your customer service rep whom I was connected to this morning when I wanted to know why I could not send text messages anymore).

    I was very upset with the rep’s response/information when she told me that I have to reload again to enjoy the unlimited text service. How can it be called UNLIMITED if there’s a limit to the number of messages that we’re suppose to send? Please be fair to your subscribers. You failed to inform us (or me, for that matter) that we were supposed to control our usage of the “unlimited” text service when we loaded our sim cards.

    And just to let you know, I reloaded my sim card just 2 days ago (Jan 16, 2008). So your supposedly 30-day unlimited text service to me was only delivered for 2 days!!! Please do be fair to us. Money doesn’t grow on trees. That Php150 that I spent to reload was something that I have to work for.

    If you cannot do anything about retrieving my load (although I would like that very much), then the least you can do is to inform your subscribers that there is such a thing as “abnormally high usage” of your “unlimited” text service. We cannot help it if make constant contact with our significant people. That is why, in the first place, we subscribed to your network. Because Sun Cellular keeps us connected and at very affordable rates. Please do something about this. I also have friends who have been “automatically cut-off”, as said by your representatives.

    I hope you pay attention and make (an) action(s) towards this “cut-off” thing that you’re doing.

    Thank you.

  16. Domon says:

    I used to be a Globe postpaid subscriber before, I’ve switched to Sun and I’m satisfied with the service. 75% savings on my billing. Sulit talaga Sun.

    Previous Smart subscriber (prepaid)
    – naglalahong load, kaka load palang hindi na magamit, in short zero balance agad, grrr…)
    Previous Globe subscriber (postpaid)
    – good service but very expensive compared to sun.

  17. Donna says:

    yun kuya my refund ng msf cguro mga 2years na d pa rin nila binibigay. nun ng follow up ako wla pa rin. grabe talaga sa bagal.

  18. chinkz says:

    i recently applied for a sun postpaid line. i gave them all the requirements needed. tas the following day, somebody from sun did a credit check at my house. the rep talked to our maid asking if i really live there and asking if i really work in the company im working for. it was so fuuny coz parang nagdududa sila. afterwhich, sabi na i have to wait for another call to pick up the phone sa sun cellular branch where i applied for it. iw aited for the call..pero wala. after 2 days somebody called me and advised me to wait for 2 business days more. so instead of 2-3 buss days naging 5 buss days na. i asked the rep who called me why it’s taking so long kse i was advised nga na it’s only 2-3 buss days. he asked me if i have any pending documents. sabi ko wala naman. they are insisting na i submit my credit card stmt and the latest i have is my march. dahil when i submitted the req eh wala pa yung april. and as far as i know, they just need my credit card stmt for billing address. coz i gave them my itr and copies of payslip even receipts of pymts for my credit card. pero sabi nung rep baka nga they are waiting for the latest stmt. eh what will i do, eh wala pa nga diba. tapos the following day, i got a text na i didn’t qualify for the line. i have a friend who prev worked sa sun and told me na my salary nga daw can avail of the 3500 plan tapos dedecline lang ako. the onyl reason why im applying is for my friend and brother. i dont have any plans talaga of getting a sun number. tapos that’s what i will get. i dont see the point! i even gave them my internet billing stmt w/ updated pymts. that is why i really dont have any plans of using sun service. it just disappoints me! poor service!

  19. Lara says:

    oh my, i experienced the same thing when i applied for SUN!!! they asked me for so many documents and i have to go back several times just to remind them of the application and we had no choice to enroll in the auto-debit since they said it was a requirement to be enrolled in the auto-debit scheme if the proof of billing presented was credit card. it took around 2 weeks to get my line and now, my postpaid line has been cut-off without warning even if it was enrolled in the auto-debit thru credit card. I only got that plan this january, within less than 6 months, it’s been cut-off!! I already went to the business center and they could not explain why the auto-debit was de-activated. It is very frustrating. The REALLY BAD THING ABOUT IT is that when i received warnings like text messages that my bill is already 70% of the limit, i called the hotline to address the issue but the representative told me that it was just normal to get those texts because sometimes the auto-debit is late and that i should just IGNORE those texts because i am enrolled in the auto-debit. That’s just plain irritating. and the SUN reps at the business center always tell me that the problem is from my mom’s credit card/bank, even if i have the documents to prove its very clear from the credit card statement of account that SUN did not auto-debit after 3 months, the credit card DID NOT expire and is not over the credit limit. It is very clear that SUN forgot to debit the payment to the credit card AND THEY COULD JUST NOT ADMIT IT. A simple sorry or apology from the reps would have been nice, but not one of them did.

  20. znidz says:

    you know what..i agree with you… i also experienced such thing…i submitted all the requirements but still they did not respond… nakakawalang gana…

  21. "kei" says:

    my sun line was cut.

    i used my phone for wap access for less than 1 hour.

    they charged me Php6,000+.

    this happened last november (before the P10/30 min rate).

    so up to now, my sun isn’t working.

    para san pa yung Php1,500 credit limit.

    and LAHAT ng customer service reps nila incompetent.

    (i have been a sun subscriber for more than 2 years now. dalawa pa accounts ko. di ko pa nakukuha yung 2 free phones)

  22. Pazkie says:

    fucking network! anong klase yang network nyo! sobrang bagal! tang ina nsa manila na ko pero ang bagal parin!!! mabilis pa ata dial-up dyan! kea nmn pla ang mura2 nyang mga plans nyo! super duper bagal!!! ayusin nyo mga serbisyo nyo mga gunggong!

  23. florita says:

    hello everybody,
    sun cellular is getting better. i thought. i mean the service to where my brother lived.
    so my brother decided to subscribed to their promo that my brother pay 3600 peso i think and they said is good for 6 months. he came home and just for 3 days the phone can’t call but they can still receive call. my brother went to the office and complaint but the costumer service says wait tomorrow and he can start using the phone again. but wait and wait and wait. then after 2 weeks the costumers said there’s something wrong that my brother did to it. after couple days of using and pay 3600 peso their service wont work and the money that brother pay to them they never return it. i am really disappointed to sun cell offered.

  24. Emong V. Tarnum says:

    leche yang network na yan… since mag open ako ng account sa kanila nung 2007, buwisit!!! nasa ortigas lang ako at nasa tabi ng bintana ng lopez building, at ang kausap ko eh nasa medical city lang, putah!!! putol putol… ito ang matindi, i’ve been making follow up calls about the problem pero ang madalas nila sa akin (that’s for more than a year) na problema is my phone… 6 times na ako nagpalit ng phone since 2007, pero lahat choppy pa rin ang signal… ang lakas pa ng loob nila na mag-offer ng mga plans nila dito sa meralco… buwisit talaga!!! tapos may kakaibang nangyari last month lang… nagbago na yung result in investigation nila about my choppy signal problem, “UNDER MAINTENANCE” daw sila… pucha for almost 2 years, nag under maintenance sila…

  25. Emong V. Tarnum says:

    putang ina nyo!!! sana masunog lahat ng cellsites nyo!!!!

  26. Danilo B. Arguelles says:

    Dear Sun Cellular,
    Bakit ang kupad kupad ng services ninyo?
    Bakit sobrang labo ng signal ninyo?
    Bakit sinungaling ang signal ninyo?
    Bakit full signal bars ang nakukuha ko sa phone ko, ganun din sa tinatawagan ko pero malabo pa rin signal?
    Bakit ang mga CSR’s ninyo walang alam iturong problema eh yung phone ko?
    Bakit di ninyo sila pagsabihan na aminin na may problema kayo sa network at di comparable sa Globe and Smart yung service ninyo?
    Bakit di pa kayo magsara?

  27. Dati akong subscriber ng sun.plan p2t pero pinadowngrade ko ng p1t kasi di ko mapakinabangan…hirap tumawag samantalang katabi ko na tower nila…grabe…tinapos ko ang 2yrs plan kahit di ko nagagamit masyado.finally nung matapos ko, i filed agad for termination of my service.and they even have the nerve to offer me yung 3 phones in one account daw itry ko!!!p999 lang ata yon!!!NATAWA AKO!!!.syempre kasabay non nafully paid ako sa kanila.pero since me advance payment akong p2t, sila pa ngayon me utang sakin.natapos contract ko jan 5,2007.sabi after 45 days makuha ko refund.omg yung 45 days nila, more than a year pala,i got my p2t refund june,2008.yon ay dahil sa sobrang tyaga kong tumawag daily para mangulit at ifollow up ang aking pera.
    then, after few months i learned …sabi nila okay na raw sun connections at pati internet okay na raw.OKAY NA FEEDBACK.I GOT INTERESTED sa internet kasi mura nga and the dual sim free phone.So i applied again,hoping na makakuha bundle phone at internet.in 3 days daw may result na.i gave 3 months statement of account, billing statement, itr and audited financial statement and application form.para kang nagaapply ng loan,di ba?also i gave my bill sa smart na presently subscriber ako for 10 yrs na ata…plan 2500 ako with credit limit na p12t.umabot ang 1 week walang result so i called.denied daw ako.I went to their center and personally asked why.sagot daw,di raw maganda record nila sakin sa previous acct ko.!!!HELLO!!!CORRECTION, SILA DI MAGANDA RECORD SAKIN!!!GRABE!!wala akong utang sa kanila at ako mismo nagpaterminate ng plan ko sa kanilakasi walng silbi phone line nila.at sila pa ang pilit offer sakin na irenew acct ko at kunin ko plan 999 na may 3 phones libre.yun ba panget account?..imagine, gamit ko sun, i tried to call yung landline office nila sa taas, sa center mismo.nasa 1st floor ako sila nasa second floor, my God cannot be reach daw, network busy…ano ba yan..tried 10 times or more,kulang na lang itapon ko cell ko sa inis sa kanila…nacancell daw phone ko sa knila…HOW INCONSISTENT AT NAPAKA INCOMPETENT NG MGA RECORDS NILA.NANINIGURO PA SILA,SABI CREDIT CARD DAW MABILIS MA-APPRUBAHAN…ayaw ko nga autodebit..pano kung palpak pa rin sila, sakit ng ulo nagbabayad na anaman ako ,yung pala di ko pa rin magamit.then lately yung mga taong nagfeedback sakin na okay na sun..namomoroblema na ngayon.kasi ba naman, la sila signal…hahhahadi raw sila makontak cliente nila dahil sa palpak na connections ng sun!!!HAY NAKU!!!BUTI NA LANG DI PA KO NAKAKUHA NG BUNDLE NILA!!!
    UNTIL NOW,IM STILL A SUBSCRIBER OF SMART…WORTH IT NAMAN KASI LAGI AKONG MAY LIBRENG PHONE.NOW, N96 OR SAMSUNG OMNIA ANG PINAPIPILI AKONG LIBRE.!!!MATULOG NA LANG SUN…LA SILBE!!!

  28. Dee Fernandez says:

    Dear Sun Cellular,

    !!!WTF!!!!

    This is regarding both your so called broadband that seems to work when it wants to and the POS rep whom you have tolerated despite the customer service (or lack thereof) that he had shown me. It was 3 days after subscribing to your broadband product that I experienced intermittent connections. I texted right away John Samuel-serving Metro area/Ermita, my Sun Cel rep, and informed him of the issues I was having and hoped that he could somehow assist within his position since he is not a tech and possibly provide me with numbers to call or perhaps forward my concern to tech support. Four fucking days later I get a txt from John Samuel-serving Metro area/Ermita, Sun Cel rep, stating that my concern have been forwarded to their tech support dept. Thank you asswipe for texting me back four days later!!! Not only did I struggle for the days mentioned without net access but I had no clue if there was any progress at all with my claim!? How did you get so good with applying such complete disregard to a Sun Cellular customer John Samuel-serving Metro area/Ermita? Is this behavior really tolerated by your employer or is it part of your training? In any case if Sun were looking for a reputable asshole as their rep, they got it.. I had to call your bitchass countless times for four days waisting my cell load just to get an update, A DAMN UPDATE!!! and on the fourth day at that! This is a great concern for you Sun Cellular as you are only as strong as your weakest link, John Samuel-serving Metro area/Ermita. And should you have any issues with what had been said John Samuel-serving Metro area/Ermita, let me know and I’ll put you in your place to straighten you out. That’s a service I’ll gladly provide you for free!

  29. Kinny says:

    Thank goodness I read the comments here. Was seriously tempted to cut my Globe Duo and get a Sun postpaid for the double unlimited feature kasi ang mura.

    Well, I will still terminate my Globe duo so I can later change it to SUPERDUO. I will do the past 30 days thing because I don’t like my duo number.

  30. Billing error!!! says:

    We have an ongoing disputes that is taking ages to get resolve. The call center peeps are unreliable and so is the Shangrila Branch. Csr’s so is the supervisor are very incompetent. We were getting really poor service from the start. We hope to get someone to really take action on our complaint and wont just mislead us somemore.
    We have an issue and is waiting for your reso regarding my billing dispute for the 615x and 503x of internet wap access. Total of 1000plus. bullshit we only used the wap for 3 times. Also the bullshet imessenger. Were on week on and yet were being charge pay as you go. Hohaaa.. waited for 3for the bill then what we got is just 2pages that doesnt explain anything at all but simply pay 5000plusss……………. grrr…

    Its a Very obvious billing error.
    BUllshet. who is stupid enough to leave the internet running non stop for 1week? Weve got no service for 3weeks now. PLease get someone competent to resolve the issue.

  31. Disenchanted says:

    I searched in Google to see if other people are as frustrated as I am when it comes to Sun Cellular’s unnecessary STRICTNESS.

    I am an existing Sun postpaid subscriber. Last week, I applied for Group Plan 999 for my family members. Naturally, since I thought I already had an existing account, it shouldn’t be too difficult to apply for a second postpaid account. I have a Globe number and it only takes 30 minutes to apply for a second postpaid account, complete with SIM card which is activated within 24 hours.

    But! Surprise! When I called Sun to ask if I still needed to bring other documents, they asked me to bring a credit card bill. So I still brought it to the Sun Shop and they processed my order.

    “You’ll hear from us within 2-3 working days,” they said. So I waited. And didn’t hear from them. I called the Sun Hotline only to find out that my credit card bill’s max credit limit of 50K was insufficient (!) to process the group plan. WHICH IS ONLY 999 A MONTH.

    And then I find out that I should either present a credit card bill with a credit limit of 75K (which doesn’t exist, since I’m not quite up there yet on the corporate ladder) or my ITR + payslips.

    What I really don’t get is why there are SO MANY REQUIREMENTS when I’m already an existing postpaid subscriber. It’s as if I’m applying for the very first time!

    I find that Sun Cellular’s process for activating a postpaid account to be too strict, as if they doubt the paying capabilities of their subscribers. We wouldn’t be subscribing in the first place if we didn’t have the means to pay, right?

    And also, I don’t get why it takes SO LONG to approve the application status? With Globe and Smart, it takes only minutes to do this. With Sun, it takes 2-3 working days; within that time frame, there’s also a big chance that your application won’t be accepted.

    So now, I have the wonderful duty of waiting to get a copy of my last 2 payslips and sending the messenger to the nearby Sun Shop for them to process my application AGAIN, wait AGAIN, and brace myself for possible rejection AGAIN.

    If it weren’t for their Group Plan, I really wouldn’t have gone through all of this. Honestly. I wish the other networks had this; I’m sure it’d be a lot easier to sign up with them instead.

    Not cool, Sun.

  32. Kinny says:

    Just get SUN prepaid and then subscribe to TU150 where you get 30 days free unlimited texts and 4 hours free sun to sun calls for 150 pesos. No need for the group plan unless you intend to make sun your only mobile.

    I don’t know that many sun people so I do not get to consume 4 hours in 30 days.

  33. bittersweet says:

    naku! if i only have the power… susunugin ko lahat ng sun cellsite and suncellular offices d2 sa pinas…

    their customer service representatives are like the vendor sa divisoria, lack of training.. or no training at all… but u cant blame them, may be they pay those people lesser compare to the other networks kya they dont demand too much.. kumbaga, they get to hire those people who have no more options where to work…

    another thing and easy broadband nla napakawalng kwenta…. cheapipay ang usb modem, ngalaw lng ng kunti ung usb while attached sa laptop biglang malfunction na… at ang connection… BULLSHIT… i dont get to use it during weekdays, kc im at the office so if may chance lng,but during weekends…. instead na makapag enjoy ako while surfing or doing something online… n hihigh blood ako… grabe… as in no connection at all i mean, i get connected sa sun but when i get to start opening the explorer or firefox…after may be a minute… internet explorer cannot be displayed na.. basta super bwisit, thought i am connected, d ko n nman mabrowse ung net… laging cannot be displayed, pag tumawag ka nman sa hotline nla it would take a looooooooong waitng time, tpos minsan ma didisconnected kapa after a long waiting time… at kung makakaconnect ka nman, they will just give u assurance that they would fix… blah blah… but when u chek it again wla nman… nku dapat sunugin n yang suncellular na yan,

    the reason why madami cla subscriber is, MURA cla… tau kc mga pinoy madali try basta mura… nku, mamura ko cla eh…

  34. John Venth says:

    ok namn ang SUN eh. . wala akong masabi sa mga features nila. ang galing. . hindi ren magnanakaw ng load. . pero kaso nga lang. . minsan nkkisabay pa sa panahon ung signal. ang mga message ang tagal dumating. ung iba halos kalahating araw pa bago dumating. . tapos kapag may tinatawagan ka minsan cnasabi “THE NUMBER YOU DIALED IS BUSY AT THE MOMENT” sanhi pa ng away kasi iisipin mo may kausap tinatawagan mo kahit wala namn. . .
    ang gs2 ko lang mga improve sa sun ung srvice nila sa atin. . the more the message arives early the better. but when itz late. . theres only one thing i can say “SUN CELLULAR SUCKZ”!!! so weak. . noob.

  35. I came from Sun Cellular Greenhills branch to inquire about the DATA plans that they were offering. To my surprise, the girl who I was talking to gave a smirk and said, data plan. Ano yun, Sun cellular ho ito and we don’t have data plans, cell phone plans lang. Hay!!

    So I called up the sun hotline where I was told that they have the elite plan sim only that has a 6 months lock in period. Unlimited data unlimited land line and unlimited sun to sun. (Pretty good for P1,500 a month with all the unlimited services)

    I then went to Robinsons Galleria Branch this time to see how they will answer my questions. They were better, at least in Galleria, the certain Charlotte that I spoke with was not only accommodating but she knew all the plans that sun cellular was offering. She explained to me the different “Elite” Data Plan that Sun Cellular was offering. (These plans were inexistent in the Greenhills branch. Ha ha ha )

    Ok I applied, now a certain Ayee from the Sun Cellular investigation calls me up asks me questions that all have been answered by my application form.(IDOIT) I thought that she was strict just because they were giving me a phone. So I asked about the 6 months sim only plan under the elite data plan. I reiterated to her that I was informed not only once but twice by different sun telephone operators of the existence of such sim only Elite plans. She says walang ganoon.. so I commented bakit sabi sa akin ng customer service hot line ninyo mayroon….. binobola ba ako noon? She answers, Oo… Hay hay!!!

    The only reason I am moving to Sun is because we think as a family we would be able to save on our monthly toll charges. How can I now convince my siblings to move to sun when I myself am not contented in the application process? Now, I understand why walang gustong lumipat sa Sun among my friends.

    If they can give shabby treatments to their applicants (who in actually they are just luring to be subscribers of their network) then, I wonder what kind of treatment regular subscribers receive when they are complaining about something.

    Now, after hearing all of your concerns and gripes on sun cellular. I think its time for me to pull out my application! I don’t want to locked in for 2 years in a company that is not happy that you subscribed to them. Parang ikaw pa ang may utang na loob na pinayagan ka nila na maging subscriber nila.

  36. omg says:

    Thank u guys for these info and comments. I will pull out my application. Sayang lng pala pagod ko pgprepare ng documents at pgpunta sa office nila. Plano ko pa naman elite plan, then plan 450 sa younger bro ko.

  37. Jomar T. Sadie says:

    Wow, ang dami palang complaints about sun cell. At the moment, I’m drafting a letter about 3 incidence of false claims by Sun Customer service reps. Just got their names and documents now.

    For all of you above, might as well draft a leetr of your complaint, send it to the proper or all of the people below and copy furnish the Department of Trade and Industry Consumer and Welfare Department of your area:

    Ronell Jiao (Corporate Solutions Head) – [email protected]

    Jonjon San Agustin (Senior Vice President) – [email protected]

    Atty William Pamintuan (Senior Vice President) [email protected]

  38. Dear Sun Cellular,

    I wish to complain against several malpractices of the Customer Service Department of your SUN Shop, located at GF Express Unit A and B, Metrotown Mall McArthur Highway cor. Juan Luna St., Tarlac City.

    Incident 1:
    Invoice Number 143978406 dated July 14, 2010 states that one of our numbers (09228948845) availed of Forty Nine (49) counts of ABS CBN 2366 downloads amounting to PhP 2,187.36, when it was clearly stipulated in the onset of our post-paid agreement with Sun that I wasn’t going to avail of any of online, sms and mms promos and services.
    Further, if in any case the responsible employee failed to adjust the settings of our subscription as pre-agreed (a big blunder in itself), I don’t believe a blunder of accessing 2366 would amount to 49 counts, especially since my wife – who uses the said number – has at her disposal, internet access in her laptop and a 7 year old post paid plan with Smart.
    In view of this, I request that said charges be waive in view of obvious errors stated.

    Incident 2:
    February of this year, I filed a request for transfer of ownership of my wife’s Sun subscription to my name, submitting all pertinent requirements requested by the same branch above. Five months went by and neither reply nor confirmation was received by the undersigned. I went to the Metro Town branch and was told by Ms. Venus N. Cordova, that the request would take another 6 months to go. Wow. Something in this online age still actually takes a year to be processed. The thought almost made my trip to that mall worth it.
    Sarcasm aside, I hope my request would be expedited.

    Incident 3:
    My wife went to the same branch on the first week of July 2010, a mere week after she lost her Sun-bundled phone to report Incident 1, as stated above. Request for a replacement sim card was done at the Sun Shop of Marquee Mall Angeles City last June 27, 2010 with reference number GBBIRGD2706A.
    Ms. Venus N. Cordova facilitated her concerned and promised either a call or a result in two weeks. A month passed and no call was received from Sun.

    Incident 4:
    We went to the subject branch yesterday, August 19, 2010, to complain the negligence of concerned Sun employees. We learned from Ms. Jel O. Dimatulac of same branch, to our further dismay that Ms. Cordova failed to follow standard procedures for such complaints. Ms Cordova prepared no incident report, our concern was not logged in her records, and we were not asked to fill-up a complaint/incident form, a procedure that Ms. Dimatulac asked us to accomplished.

    But having acquired a certain degree of distrust after the accumulation of this incidents and with the current culture of apathy and incompetence of Sun’s Customer Service, I write this letter to serve as a counter check to the Sun-internal complaint filed.

    I’m hoping that serious actions are taken in view of the above.

    Prior to these incidents, I have been a keen subscriber of Sun, prodding my officemates and siblings to experience for themselves the obvious advantages of postpaid unlimited calls. The recent experiences however with your customer service made me turn a colder cheek.

    Not only is bad customer service a great disservice to us clients, it is just as much a great disservice to a growing company such as Sun Cellular. In this online age, as much as a satisfied client is instantly a converted Facebook or Twitter marketer of a good product/service, a disgruntled client is easily the unwanted opposite.

    Your reply will be fervently anticipated.

  39. suncellular agent says:

    ohhh my God! feel sorry bout what ive read just now…
    Im working in suncellular as a call centerr agent!
    hmmmmm… im working at my best but I admit ndi nila macalibrate all the agent!that as unfair … May iba talaga n bastos n colleagues ko!

    to tell u honestly minsan parang gusto ko ng kampihan ang mga subscriber n ngcocomplain..hehe! but then sana dont be too much irate sa mga agent n talaga nman n mababaet.. at nkakatulong mgresolve ng mga problem and answer ur concern..its not the agent but the company n ngkakaproblema dito.. at ung mga sup ndi available kc mdme n din cla inaasist n sup call..anyway guys feel free to send comments to [email protected]

  40. Disappointed says:

    Hi to all…I just applied for a post paid..grabe!!! ayoko na!! pabalik balik ako tpos disapprove din nmn pala…haayzz kasi di ba initial req ..they can tell nmn if you qualify or not! so why ask for addional req at ilang beses ka pa papabalikin???parang niloloko nyo lang mga tao e…haayzz i should have applied through smart or globe! Nga pla I made it clear to the sales if anu qualification…sympre sino ba ang taong tanga na magaapply if you know you are not qualify…ndi ko nmn siguro aaksayahin panahon ko kung alam ko na di ako qualified!

  41. Disappointed says:

    Hi to all…I just applied for a post paid..grabe!!! ayoko na!! pabalik balik ako tpos disapprove din nmn pala…haayzz kasi di ba initial req ..they can tell nmn if you qualify or not! so why ask for addional req at ilang beses ka pa papabalikin???parang niloloko nyo lang mga tao e…haayzz i should have applied through smart or globe! Nga pla I made it clear to the sales if anu qualification…sympre sino ba ang taong tanga na magaapply if you know you are not qualified…ndi ko nmn siguro aaksayahin panahon ko kung alam ko na di ako qualified!

  42. usedToBeAFanOfSunCellular says:

    I also applied for Sun Postpaid plan last month, but I just applied for Plan 350. I went back and forth to their *** Branch for requirements hoping to be approved within their “2-3 working-day approval”. After submitting and photocopying the requirements on the fourth visit, they promised to have the call within the weekend.

    On a Saturday, I went by their *** branch just to check about the progress, since I was going to buy something at the mall too. I was surprised when the representative from Sun told me that my application was rejected and that the main office doesn’t give them the reasons on why they reject applications.

    I had a short argument with the representative because I think it is but fair to give the reasons why they rejected my application. Or if not at least give the qualifications beforehand so that customers wouldn’t waste their time going back and forth, applying for a P350 plan.

  43. Disappointed says:

    Yep and they should tell us why our application was disapproved…oh well..sna di nlng sila nag offer ng post paid if ayaw din nmn nila ibigay…i emailed their support and ask if anu ba talaga qualification pra maapprove…pro haven’t received any reply…thanks SUN Cellular for being so insensitive…

  44. Disgruntled Sun Applicant says:

    Same horrible experience. First time ko mag-apply for postpaid. I applied for their Plan 450 at SM North Cyberzone. Sales representative is asking for the original copy of my certificate of employment. Kelangan daw yun. Sabi ko bakit sa SM Manila ina-accept naman nila, yun nga lang yung proof of billing ko kelangan bayad. Sabi niya ewan daw niya kung bakit ganun. Nakiusap ko baka naman pwede na yun kasi ipo-photocopy din naman nila tsaka wala naman required na original ang ipasa dun sa requirements nila. Sabi niya wala din naman daw nakalagay na photocopy. Ayuz! Nagpanting na tenga ko. Barumbado sumagot. Tapos sa online application nila scanned document pwede na. San logic nun na kelangan original ang document? Grrrr! Aw! Aw! Aw!

  45. Billing complaints says:

    hmmm.. im just a student and i asked my aunt to apply a sun cellular 350 plan for me.. so i have this responsibility of paying my bill.. okay naman dito sa batangas yung service nila pati yung sun shops.. kaso they can’t answer certain questions… recently kasi.. ive been charged for almost 3000 pesos because of mobile internet.. which i know for a fact na hindi ko naman ginagamit the whole day.. so nacut yung line ko and i have to pay pa.. 3000.. im just a college student.. hmmm… grabe.. pano ko idedefend ang sarili ko na hindi naman tama ang pag chacharge nila ng ganung kalaking bill kung ang isasagot nila sa akin eh “hindi magaappear sa bill mo yan kung hindi mo ginagamit”…. eh hindi ko naman talaga ginagmit.tas cut na yung line ko continuous pa rin ang charging..so i decided na pacut na ang gprs ko.. tapos yun i paid for the 3000 and i have no gprs … sayang naman yung 0.facebook.com… huhuhuhu .. HELP ME.. what should i do to defend my self.. sayang naman ang 3000 pesos which i could have invested in something worth my money.. :(((

  46. beybi schelle says:

    bwisit kau sun cellular..namemera lng kau.wla p 1 month akalain m cut n agad..nglod ako ng 150 nun april 3 cut n now april 9,tnwagan k ang sbi mtaas ang level ng pgtaas,aba d sna d kau nagpa unli kng my limit ang pgtx.sbra sbra kau s pgbwas ke blis blis pg nwla un lod wla n kau mgawa.ayusin nyo system nyo bulok mga taga sun.bkt ngpopromote p kau s TV e d nmn umaabot ng 1 month.wag kau manloko ng mga tao, dhl bka banda huli bumagsak kau,,sna lng kng gno kblis kau magbwas mgawan nyo ng solusyon ang system nyo d pl png mtgalan..ska mga cnungaling kau sbhn lht ng network my limt pgtx,e bkt iba network pg nwla un lod nbblik.at wla mdmi dhlan.. ayusin nyo network nyo….mga leche

  47. Suncellular in Baliwag Bulacan are RUDE! People that supposed to be professionals but yet they are not!

    SunCellular must hire people who are properly equipped with knowldge.

    And For those Employee of Suncellular If you think that you are equipped with proper knowledge, think of this, IQ gets you there but EQ keeps you there.

  48. Rizze says:

    another disappointed sun cellular subscriber here…..i’ve been subscribed to sun broadband plan 799 for almost two years now and I never failed to pay my bills before its due date…..though, their signal is a so-so, I maintained holding on to the plan…..
    just two days ago, I applied for another sun subscription for a postpaid plan (plan 350) and to my dismay, I got disapproved…..damn!
    what the hell is wrong with them…..? i think i’ve given them enough to entrust me with another account…..
    as for now, i’m thinking of pulling out my broadband subscription…..definitely, not a big loss for them, but at least i can avenge myself right? =) in this regard, i’ll be highly appreciating anyone who can give me a good broadband/wi-fi service provider…..
    with the growing number of dismayed customers, in no time, Sun will be having its own dose of KARMA…..

  49. Anj says:

    Congrats Sun Cell! More subscribers for you!

  50. John says:

    Para sa lahat , Mura nga ang SUN pero mapapaMURA kanaman sa mga tanga at napakabobong mga customer service reps nila….haist at mga sinungaling pa mga manluluko at ubod ng panlilinlang. kaya mga consumers matoto na kayo gumising na..wag na paloko sa SUN na sinusunog tayo sa sarili nating mantika….

  51. sunsucks says:

    SUN CELLULAR SERVICE = -100! liars!i’ve given all the requirements its been more than 2 weeks already no updates or whatsoever given. FU and your family!

  52. :( says:

    im having problem wth a sun user(09339172411).this user keep texting us lewd, malicious & quite dsturbing messages w/c all of them are untrue.i want that # block.and whoever that person is…bahala na lng c Lord.

  53. pinkblush says:

    I totally agree.. I have submitted all necessary requirements already and keep the 3-4 days processing agreement. It has been two weeks now and they always say the application is still in status.

  54. Mond says:

    Yup. I too applied for a postpaid plan in their Farmers Cubao Branch. I gave them my credit card history but specifically told them that I do not want my postpaid bills auto-deducted. They said they’d call me in 3-5 days. This was on the last week of March. On the afternoon of the 5th day, I was getting frustrated waiting, and it was nearing the holy week break, so I tried texting them to follow up the status of my application. Sheesh…If I hadn’t contacted them they wouldn’t tell me that they needed more reference people. Just the same, I gave them more contacts for their background check. After sending it to them they told me that my application was approved for auto-deduction. I told them that I did not approve of auto-deduction. They said I should submit a copy of my ITR quickly so they can have it processed, but I couldn’t do this since the people in the office were already on holy week break. Holy week passed. On April 11 I received a call from them telling me that my application was approved on the basis of credit card auto deduction. I told them that I told “Dobbel” (the rep’s name) that I didn’t want this and decided to pass my ITR instead. I submitted the copy of my ITR the same day. The following day, I received yet another call from Sun Cellular telling me that my application was approved again on the basis of credit card deduction. I grew tired of them and just had to berate the person I was talking to. I vented my frustration out telling her that I’ve already lost count on the number of times I told them that I will not have my postpaid expenses auto-deducted and that I have just submitted my ITR the other day. They should check my records. She said she’d check and call back…until now I have yet to receive a call from them. Grabe ang ineptitude sa Sun Cellular. Nakaka-drain.

  55. joey says:

    Sun keeps eating my load(09335573735) last night until today thiwithout any transaction except registration to unlimited 200(tu200) . Might switch to globe.

  56. cris says:

    Last monday june 24, 2013 i applied for a new sun account,PLAN 1799(blackberry Z10) I’m just a student so i was told that i need to provide the necessary requirements such as, valid id’s, 3 months latest dollar remittance slip and proof of relationship. so i did.they told me to wait for 3days as i will recieve a call or txt from them regarding the result of my application, thursday noon i receive a txt and it stated that i’m only approved for plan 350 line only, they told me that the remittance is non a valid source of income and i still need to provide a primary source of income… damn… eto lang masasabi ko sa mga taga sun cellular, puro kayo mga gunggong!!! sana hindi nyo nilagay sa mga brochure nyo na pwede ung mga gnun requirements and isa pa… studyante nga ako dba? san ako kukuha ng pgkakakitaan? ang tatanga nyo! it’s not advisable to avail a line at sun cellular… hndi nila alam ung mga gngwa nila…

  57. febe says:

    bakit my bill ako para sa september 17 and october 17
    tapos na akong magbayad sa 2 buwan sa tamang petsa…

  58. febe says:

    sa LBC ako nagbayad at may hawak akong resibo rito

  59. febe says:

    i need answer from sun cellular 450 plan

  60. hebz says:

    ako nga sabi 10k daw bill ko

  61. christene says:

    do any of you have the customer support of sun? or the dispute team. i also have a story to tell, and id like to restly tell it to the top management, as the dispute team seems covering up their system, their management.

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