The Department of Information and Communications Technology (DICT) reported a significant decline in courier-related complaints, with cases dropping by nearly 88% following the rollout of its Oplan Bantay Padala initiative.
Launched in January 2026 alongside the PEMEDES Licensing Portal, the program introduced a centralized platform for complaint monitoring, rider registration, and compliance tracking among delivery service providers. The move aims to improve transparency and accountability across the country’s growing delivery sector.
According to DICT data, complaints fell from 1,210 in January to just 151 as of June 23, 2026. The agency credits the sharp decline to stronger regulatory oversight and improved accessibility for consumers reporting issues such as delayed, lost, or mishandled parcels.
On June 23, the DICT also launched Phase 2 of the PEMEDES Licensing Portal, which brings enhanced digital identity verification, automation, and expanded regulatory monitoring. DICT Undersecretary Faye M. Condez-de Sagon said the upgrades are designed to simplify compliance for riders while strengthening consumer trust in delivery services.
The initiative provides benefits for both consumers and industry players. Customers can expect faster complaint resolution and better protection in digital transactions, while riders and operators gain from reduced bureaucracy through streamlined processes and secure digital credentials.
The DICT encourages the public to continue reporting delivery-related concerns via hotline 1326 or email at [email protected].
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