Apple apologizes for iPhone slowdowns, offers discount on battery replacement
Last week, Apple sent a statement admitting that they are slowing down iPhones with old batteries or low charge to prevent sudden shutdowns. This has angered a lot of users, prompting the company to apologize and clarify the issue.
In a letter published on December 28, 2017, Apple said that they’ve been hearing feedback from their customers on the way they handle performance for iPhones with older batteries. The company said that there’s been “a lot of misunderstanding” and apologized for the issue.
“We know that some of you feel Apple has let you down. We apologize.”
Apple emphasized that they “have never — and would never — do anything to intentionally shorten the life of any Apple product, or degrade the user experience to drive customer upgrades.”
The company said that they have introduced an update on iOS 10.2.1 to reduce unexpected shutdowns on the iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, and iPhone SE, with chemically aged batteries. The company said that performance will return to normal once the battery is replaced with a new one.
To address customer concerns, Apple is reducing the price of an out-of-warranty iPhone battery replacement by $50 — from $79 to $29 — for anyone with an iPhone 6 or later whose battery needs to be replaced, starting in late January and available worldwide through December 2018. Details will be announced soon.
In early 2018, Apple will also issue an iOS software update with new features that give users more visibility into the health of their iPhone’s battery, so they can see for themselves if its condition is affecting performance.