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Cherry Mobile’s Trident plagued with problems




(Updated with Cherry Mobile’s response) Just barely 2 weeks from the release of Cherry Mobile’s Trident Q300, reports of numerous problems has started to spread in forums.

In a thread in TipidPC, early adopters of the Cherry Mobile Trident shared their frustrations and problems with the triple-SIM phone.

Issues range from incompatible SIM cards, non-functioning WiFi, to locked phonebook and messages folder.

Sabi sa akin ng store clerk S.O.P. raw nila to test each unit before they release it. BUTI na lang kamo tinest muna namin. Eto ang na-experience ko. Right out of the box, sinalpakan nya ng 3 SIM (SMART sa 1st, PLDT sa 2nd and Globe sa 3rd). Yung Globe at PLDT ko lang ang may load. Biruin mo ni hindi man lang ako maka-compose ng message (not send, ha… compose message pa lang). May lumalabas na “SIM not ready” prompt. Sa calls, ganun din. Di ako makatawag using SIM slot 3 with the Globe. It turns out pala na bukod sa may problema ang 32K SIMs dito sa phone na ito, pati yung 128K SIMs, sablay din! Grabe! Eto ang first phone na nahawakan ko na out-of-the-box palpak! Tapos laging 1-0 bars ang signal nung 3rd SIM slot. Tapos, eto pa, minsan pag pinapalit nung store clerk yung SIMs ng phone, napapansin ko na 2X-4X sya nag o-on ng phone. I asked her why. She told me “Sir, minsan kasi pag start nya, nag-hahang sya after nung animated logo”. – rdeveyra

hindi tlga ako mk konek sa wifi, problema daw tlg ng q8, q9 at trident 2.sayang lang pera ku…huhu — blacklady262002


Anywy, Ang problem ng trident sa trisim dapat bagong issue na ng sim yun ipapasok mo para basahin sa kahit anong position. Pag medyo luma na sim mo dun na nagkakaproblema. E syempre ayaw ko naman magpalit ng sim para dun kaya palit cellphone nalang ako. Message me if anyone is interested to buy my bnew q3. Benta ko nalang ng mas mura. Thanks. — rstaana

This time around, I don’t think a bumper case will solve the problems. *jk*

It’s possible the issue could be caused by an unstable software. Hopefully, an update would fix most of those bugs in the phone.

See more of the discussion about the phone here.

Update: The Product Manager of Cherry Mobile just called me to clarify the issue. Apparently, they only recently discovered that the 3rd SIM slot would not accept any SIM that is larger than 32K (i.e. 64k and 128k) which happens with Globe SIMs.

They already have a software fix for this and advised everyone who bought the Trident to visit the Cherry Mobile service centers to have their units updated with the software fix/update. They’ll also send me a review unit this week so I can personally check the phone.



Abe is the founder and Editor-in-Chief of YugaTech. You Can follow him on Twitter @abeolandres.

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90 Responses

  1. limuelG says:

    as i expected,dami problema!!1

  2. DonnieCons says:

    @abeolandres I wonder if you have already tested iPhone 4. What is your reaction to the antenna issues? Are these good reasons to defer?

  3. cutemoboy says:

    Lam nyo naman mga Quality nyan..Bili pa kayo ng Bili… tsk tsk

  4. Jon says:

    Wow. Epic fail on their part. Haha, sir abe, fails just like Apple. I was about to say that they should have tested that, because that is typically the first thing an end user would try.

    I just hope that software fix will not just make those bars bigger. *wink wink*

  5. bj says:

    Namamahalan pa rin kasi ako kahit pa trisim at “loaded” with features tong phone na to. Gusto ko sana bilhin kasi tamang tama sa sim usage ko. Pero wala pa rin kasi akong tiwala sa mga China phones. Kaya bumili na lang ako ng pinakamura na dual sim phone. Cherry Mobile F10 is cheap and feels cheap but I am a cheapskate.LOL All I need from a phone is its call/text/radio capabilities with long battery life. Has to be a dual sim though.

    Buti na lang pala hindi nako nagipon para sa Trident. Okay din naman ung F10. It serves its purpose for me and at a reasonable price.^_^

  6. Alex says:

    I just bought my Cherry Mobile Trident Q300 yesterday. I never experience any problem with my Trident up to this time. All features specified are working fine. Before I bought the phone, I really asked the sales clerk to test it first. Luckily I never encountered the problems of other buyers. Or maybe I got an updated unit since it was delivered only last saturday night. Probably all those problems of early buyers were already fixed with my unit.

  7. tipler says:

    early [i]adopters[/i]

  8. Rabby says:

    lesson learned sa Cherry. Hindi siguro na consider yung variety ng sims.. may 64k 128k

    triple the sim, triple the problem :D

  9. lolipown says:

    Wow.. that’s really showing of Cherry’s Q.A. procedure.

  10. cherry mobile are bastard pieces of shit! the company, the phones they sell and the people who work for them! they should all burn in hell!

  11. mike says:

    the QA testing only defaults to 2 sims, not 3 sims. that’s why they missed out the 3rd sim.

    and why the wifi do not work? The customer paid for it.

  12. JP says:

    I couldn’t be more anticipative of this

  13. Angie says:

    I think you’re talking about the topic on TipidCP.

    Anyway based on what I have read, flawless naman yung operation ng Trident, Q3, etc. with regards to other features (Wi-Fi, TV, FM, Music Player, Trackpad, etc.).

    Ang problem, nasa main feature ng phone. Yung main feature pa. So lumelevel up na ang Cherry Mobile, pati Apple tinatalo.

  14. Les says:

    Subukan nyo kaya kung Red, TM tapos Sun ang ikabit nyo… hehehe joke

  15. Les Paul says:

    @Angie,

    I think you’re just a CSR of that blistered company. Cherry Mobile sucks big time, so don’t try to put some sophism in your comment, you tool.

  16. Angie says:

    @Les Paul
    Okay? haha! what’s your proof na employee ako ng Cherry Mobile? I haven’t even tried any of Cherry’s phone.

    You’re just one bitter buyer. Don’t blame me for your “oh, i just spent 6.5 grans for that crap” feeling. It’s your fault! What I posted here is already posted at TipidCP. Go see for yourself. Talak ka ng talak.

  17. My brother bought Q300 also and luckily, he didn’t have any problems… now my brother enjoys using his phone with TV, WiFi and Triple Active SIM working =)

    the good side:
    * The phone is light (i thought its heavy because the size looks like Nokia E72)
    * You can surf the net using the default browser or Opera.
    * It has google maps and other java applications
    * The keys are responsive
    * Aside from TV viewing, you can also record your favorite local channels and FM stations (quality depends on signal)
    * Its CHEAP!
    * Battery last long also… good for 3 days
    * Audio jack is generic… (not sure yet)

    the bad side:
    * with bluetooth, wifi, and 3 active sim signals… im afraid that your balls will gonna be fried! hahaha!
    * medyo nakakapanibago yung touch key navigation but you’ll get use to it…
    * you get what you pay for… camera is lame maski may flash… so don’t expect to much!

    in the end… if you love this phone… then buy it… if not… then buy it! coz with 3 sim active, wifi, tv, player… it’s definitely a bargain! I’m planning to buy one =)

  18. Magnum says:

    @Angie

    If you’re brave enough, why don’t you post your facebook URL so we can do away with the guessing games?

  19. mr. bogus says:

    ang daming nag cocoment na maganda ang features ng mga naglalabasan ng mga local brand phones/gadgets na made in china naman, dami nga problema..

    isa pang error nyan na nakita ko sa ibang forum site.. pag nilagyan ng malaking memory at nag wifi ka… may message na “memory full”

    kaya hirap mag tiwala pag hindi talaga made in the philippines.. finish materials na china made na mga piyesa then aasemble na lang dito

    gaya ng red fox, torque, cherry and myphone!!!!!!!!!!

    bad ang after sales nila… basta makabenta lang wala nang paki kahit masira pa binili mo………

    mas matibay pa ata 3210 dito

  20. pvegetahSticky says:

    @abeolandres: meron palang problem yung cellphone na Cherry Mobile Trident. Interested pa naman ako bumili nun.. Thanks for posting this..

  21. Ton says:

    @ mr. bogus

    Sir, wala nang mas titibay pa sa 3210 :) with the possible exception of the original 6110 (chameleon!)

  22. Jay says:

    “….they only recently discovered that the 3rd SIM slot would not accept any SIM that is larger than 32K (i.e. 64k and 128k) which happens with Globe SIMs.”

    ~and that would be stupid.

  23. dongv says:

    hehe! Cherry….LEMONS….pati Appple na rin now.

    may be not a bumper can solve the problem, it can be solve by replacing with 3 separated units.

  24. marco says:

    hahaha.,, guys.. its just a price-quality relationship.

    the cheaper the device, the more it is prone to problems..

    instead of cherry.. why not go with MYPHONE.

    I bought one and kahit ilang beses ko na xa mahulog eh everything is still working well..

    i also have a SAMSUNG I8910 HD.. 10X ko na xa nahuhulog and to the point na makalas pati battery but up to now eh working well and good as it was when i first bought mine..

  25. MobilePinas says:

    Buti na lang na-open mo issue na, kasi I’m also planning to buy this phone. Anyway, hope they would fix this problem.

  26. Angie says:

    @Magnum

    Well, okay, you can find me on Facebook but I won’t let you find me by giving it out myself. Duh?

    So for you guys out there who’s planning to buy something similar to this, reminder lang, you’ll get what you pay for. Walang sisihan! :) May mga magsasabi na “Sus, brand name lang naman binabayaran mo for that phone” but nothing beats a reputable company’s quality and after sales service on their products.

    Well yeah, aside from Apple, of course hahaha jk

  27. Jhay says:

    Birth pains I guess. It’s a good thing Cherry Mobile was quick to respond with a fix.

  28. assk me how says:

    actually, all phones has its own issues… expensive unit or not… remember nokia music edition (touch screen) kaya nga meron tayong tinatawag na “reviews” gaya ng yugatech

    tama si Jhay… birth pains talaga but gladly cherry mobile solved this issue as early as possible.

    i speak in my own opinion and not connected with any manufacturer and supplier.

  29. Kinny says:

    So much for comments saying “Take that, other fruit phone! Cherry Rules!’ Appearance may rule and tri sim concept but if it’s so buggy forget it!

  30. manong says:

    last time apple.. next is cherry.. naku humanda kayong mga blackberry users!

  31. Arvee says:

    +1 for Jhay. Although for any development process, there’s what we call prototyping. If ever prototype1 presented bugs/problems, the company should be able to come up with prototype2, 3, 4… That’s how they would prevent birth defects/pains.

    Cases like iPhone 4’s antenna gate problem, Cherry Trident’s tri-sim bug and many others, is because of the development team’s lack of *exploration* on the prototypes (if they even produced prototypes).

    We’re not sure how the whole development process is happening on Nokia, RIM, Apple or even small time players like Cherry, myPhone, etc. But small or big, it’s everyone’s responsibility to make sure they produce quality products.

    -100 for Les Paul
    Kung CSR lang ako baka naano na kita eh. Do you even know that CSR means Customer Service Representative? Hindi sila ang gumagawa ng kapalpakan sa mga product na binibili from the company they work for. Nasasabihan sila minsan ng bobo ng customers, kasi limited yung information na binibigay sa kanila ng company nila. Di natin maiiwasan ang pagiging bias nila sa company nila pero, di porket may taong nagsabi ng maganda about the product, empleyado na agad ng company. And oh, spare me from your thoughts na baka CSR ako.

    Mga tipo mo yung taong MEMA. Me Masabi at Me Mapagbintangan lang. Bawasan mo yan, wala kang patutunguhan sa buhay niyan.

  32. keibiem5 says:

    mahirap pala magkaron ng unit from different “fruit-companies”…madaling ma-spoil ang mga pinagmamalaking features… hahahahaha *peace*

  33. nexusboy says:

    as what they say: YOU GET WHAT YOU PAY FOR.

  34. Chito F. says:

    I couldn’t agree more. Arvee’s right, CSRs are not to blame. They just pass on to their customers what infos are on hand and they pass on to the management what the customer can say about the product. Being a CSR, yes we’re biased. We support our company’s products/services and even recommend them to others but if something is wrong, we humbly excuse the product from other customers.

    You get what you pay for? Maybe, but not all the time. let’s take the iphone 4’s problem for example. the fault is on its hardware. with any company’s policy, if it’s on the hardware, it should be serviced or replaced as long as it is within the warranty period. some customers have gone through the so-called silent recall. but customers who go right in front of a apple store were sent back home with no solution on hand. to be fair with cherry mobile, they allowed their customers to return the product and made them chose if they would want to replace it with another unit or promptly return their payment. at least, that’s what i have read on the tipidcp topic. while apple, chose the cheap way of treating their customers. a case.

    -disclaimer: I’m a CSR of a telecommunications company, not of any phone manufacturer.

  35. Pipo says:

    @Manong that was witty! hahahaha. i love reading comments.

  36. Will says:

    I previously had a cherry m35, it had a steel casing. after a few months spots showed up on the casing. when i brought it to the store they sent the unit to the supplier. The phone is still under warranty and then the supplier(official cherry mobile) told them and me that it is not under warranty because the defect is cosmetic? What? There was very few scratches all around the cellphone. the spots were defects and they tell me it its my fault? they had me pay to change the casing. i had to because it looked so dirty and the spots gut rusty. but now i don’t use it anymore i am going to sell it cheap and i do not recommend cherry anymore to my friends. I tell them it is a piece of trash and the warranty is not worth it.
    Another problem? the battery got drained quickly after just a few months. The phone resets after calls. JUST DON’T BUY THIS TRASH!

  37. Joshua Oliveros says:

    Hi,

    Do you already have the review unit of the phone? How was it? Are the problems fixed already?

  38. rommel says:

    whew! buti na lang di ako bumili nyan.. kasi pag hawak ko pa lang ng para di na maganda pakiramdam ko para syang laruan hehe.. I ended up buying Samsung Wave and i’m loving it hehe..

  39. Rem says:

    I was actually surprised that even these China Phones have *software updates*! Nakakatakot pa bumili kasi madaming sims, baka mas mataas yung SAR levels na nag ccause ng cancer. :( Kelan kaya sila magkakaroon ng 3G dual sim like Verzio’s. Tska pare pareho lang sila ng Apple, nagongopya ng technologies from other inventors like Nokia.

  40. pinescruiser says:

    sayang i’m planning to buy one pa naman..

    compared to cherry tri sim, mas ok kaya yung torque na try sim??

    watch mode muna ako..

  41. thewytboy says:

    i own a torque triple sim fone.. the trinity as they call it. i like it. it works perfectly well.. even the wifi works as i want it. the tv is clear and so is the audio. i never regret getting myself one.!

  42. Roma says:

    ngak ang ganda kaya ng cherry mobile trident. aus na aus!! eto ang ilan sa mga nrnasan q
    1) TV – mas mrami pang nakukuha chanel ang trident kaysa sa tv q.
    2) WiFi – bilis ng netq(well depend nrn cguro sa area mo kng gnu klakas ang wifi), easy to use pa. facebook all the tym
    3) 3ple sim – astig nga e nggmit q sbay sabay mga sim ko in just 1 phone. alang problema sa network
    ————-

  43. Globe-Smart-Sun User says:

    I bought my trident a week ago. nung bumibili ako sa SM, yung first unit na test ko nagkakaproblem sa touch pad. ayaw magrespond. tagal ko nga try ung unit. kala ata nung salesperson di ako bibili. e kahit naman mura syempre gusto mo sigurado yung binibili mo lalo na kung not branded. sayang din naman yung 6.5k kung lemon mabili mo. Anyway, ok naman yung second unit na test ko kaya binili ko na din. all features functioning. nilagyan ko ng 1 GB na memory. yung sa internet using wifi nagkakaproblem pag ginagamit ko yung browser nya kasi pag medyo naka 5 (or less pa ata) sites ka na lalabas “memory full”. ewan ko, bakit nga ba?? pero nung ginamit ko yung sa Java na Opera Mini, ok naman sya kahit makailang sites ka di nagmmemory full at mabilis pa ang connection.
    yung battery life nya, depende siguro sa gumagamit. mga 2 days naman yung battery sakin. lagi ko kasi ginagamit text at calls. may kasama naman sya extra battery kaya if you sum it up e di 4 hours na din :D
    yung picture nya pwede na kung di ka maselan. tagal lang dapat ang pose kasi pag shoot nya kailangan wag muna gagalaw yung subject ng mga 3 seconds kasi pag gumalaw kamay mo o yung subject blurred na sya. literally pang still photo sya. :D
    ok na sakin to as long as walang, maging problema trident ko. hopefully tumagal sya kahit 2 years man lang.

  44. Globe-Smart-Sun User says:

    may kasama naman sya extra battery kaya if you sum it up e di 4 hours na din . . . . . i mean 4 days

  45. sam says:

    thanks for your comments. im having a second thought of buyig trident phone talaga. but with your review… thanks mabe i’ll save money first and bu samsng wave instead. so anyone there who bought samsung wave/… pls send me your opinion atmy email ad. [email protected]

    thanks!!

  46. MIX_27 says:

    ok n sana ang cherry mobile sakin kso nagkaproblema naman. Nalagay ang logo/symbol ng headset sa screen eh wla naman ako nakakabit na headset. kya kapag may tumawag di ko marinig.nakakainis, isa lang kaasi ang saksakan ng headset at charger.nangyari ang problema ng salpak ko ang charger eh headset ang nag activate…

  47. MIX_27 says:

    nagkaproblema ang cherry mobile q8 ko.nakset ng headset eh wala nman nakakabit na headset.di tuloy ako makatawag kc di ko marinig ang kausap.isa lang kc ang sinasalpakan ng charger at headset kaya ng magcharge ako ang lumabas nakaset ng headset..di na mabalik sa dati..

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    Join now and help spread the word by visiting the CodeSpark page on Facebook!!

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  49. LEN :) says:

    SALAMAT SA PAG POST NG MGA COMMMENT SA CHERRY MOBILE… NAGPAPLANO PA NAMAN AKONG BUMILI NG TRIDENT BUT TIME I WILL BE WISER… BAKA ANG BILIN KO NALANG AY TORQUE TRINITY KASI WALA AKONG NABALITAAN NA BAD COMMENTS SA CP NA YAN EXCEPT LANG TALAGA YANG CHERRY MOBILE….
    AGAIN SALAMAT.

  50. glennmark says:

    Can’t receive mms in any of the first two sims. Any manual settings?
    Sun-Globe-Red respectively.

  51. NOEL says:

    SO NOW THAT THE PHONE WAS FIXED.. IS IT THE RIGHT TIME TO BUY IT NOW? DI NA KAYA MAG OOCCUR YUNG MGA DATING KAPALPAKAN? PLANO KO RIN BUMILI NG TRIDENT.. WHAT IS KEEPING ME IS BAKA KAKO PANGIT YUNG INTERFACE NYA.. LIKE YUNG USER FRIENDLINESS NYA, YUNG DI NAGHAHALO ANG MGA DIRECTORIES NG 3 SIM AND ALL THOSE STUFFS ABOUT THE INTERFACE AND OPERATION. YUN LANG ANG UNANG CONCERN KO.. NOW AFTER READING THE COMMENTS ABOVE, LALO AKONG NAG HESITATE BECAUSE SOFTWARE AND PHYSICAL MATTERS NA ANG PINAG UUSAPAN. I WANT TO GET SOME ASSURANCE FROM THE CHERRY MOBILE PEOPLE.. IF YOU CAN ASSURE ME THAT THE THING IS FIXED, I’LL TAKE YOUR WORD FOR IT. PLEASE SEND ME AN EMAIL.. PERSONALLY PLEASE.

  52. yellowjo says:

    so what is the final verdict? i am planning to buy this phone tomorrow but after reading this blog… I am kinda backing out.

    I really like the Verzio phones however they don’t have wifi yet.

    so… is the Trident really terrible? I don’t wanna waste my money too.

    Thanks

  53. nonskie says:

    baka palusot lang yan ah…gusto ko paman ang cell nila na tri-sims… ;-(

  54. Paolo says:

    Does anybody know any information regarding sa SAR level ng units ng Cherry Mobile?. I am tempted to purchase one since it’s very affordable. I have a Sun and TNT account (Gusto ko pa ng TM, pero ayoko mag tatlong telepono! hehe). However, napaparanoid ako sa SAR level. Sa mga Cherry mobile owners dito, included ba yung SAR level information sa manuals? Thanks

  55. Rem says:

    MyPhone, Cherry Mobile and Torque are all China Phones. (Not to be mistaken as China Made like Nokia/Sony Ericsson) So please don’t expect too much from it. Yes they’re cheap, but how about reliablity and safety issues? Bago pa lang sila sa market, unlike the experts (Nokia/Siemens/Erickson).

    @Angie, bakit mo naman naasabing pati Apple natatalo?

  56. jowie says:

    this is like toyota nowadays… they want to be the first this.. the first that.. pero nagrerecall ng units

  57. Angelo says:

    Bumili ako ng Q300, tapos puro problema ang inabot ko ng bayad pa ako ng P250 para ma update ang “software/firmare” setings nya after malaman ko na may problema pala ang 3rd sim nya. Isa pang problema any ang wifi na lagi na lang memory full. di maka pag fb, oh di kaya ym. 4gig na ang micro SD na naka salpak. Please naman kung may alam kayong solution paki inform naman ako.

    Salamat po.

  58. jasonator says:

    i ám planning to buy trident today pero sa nabasa ko na mga comment, hndi na lang cguro. sayang kasi i really like to have that trident….

  59. khaye says:

    gsto ko din bmili eh,kso kktkot nman wag nlng. sna ma labas ang nokia nito.

  60. silverback says:

    bought my trident a month ago here in bacolod for 5,700. (i learned it now goes for 4,995.) it works as advertised. camera’s a bit fuzzy, music player’s tinny as one would expect, but the video player’s good. and you can fine tune the friction setting on your trackpad. only problems encountered so far — no menu for sim 3, and difficulty in setting up caller groups (you can’t search for names when adding, you have to scroll through the entire phonebook, to add names one at a time).wifi’s ok too. pretty good phone.

  61. Globe-Smart-Sun User says:

    @ angelo
    try to use the java-opera mini browser. im using the wifi now on my trident.

  62. Jake says:

    I was in a dilemma between Samsung Punch (or Wave) and Cherry Mobile Trident Q300..the latter’s features are really very tempting (WIFI, Triple SIM, etc) but what’s holding me back was the fact that Cherry = China = Poor Quality/Service.

    I dropped by their booth here in SM MOA to check it out. I asked one of the sales personnel if they have a demo unit (for me to check the features and for me to decide). She said they don’t have a demo unit and that they dont allow any unit to be tested unless it is bought, meaning they will demo it to you upon purchase..so i thought that would be useless because ive already bought the unit..! Besides, that’s against the law (Consumer Act of the Philippines..)

    Good thing i read all the reviews re: Cherry Mobile (in general). Bad Quality, Bad Before & After Sales Service..go figure..

  63. Angelo says:

    Globe-Smart-Sun User,

    Napagana na namin ang wifi using Java-opera. Problema naman ngayon eh ayaw na naman mg connect sa wifi. Tapos sabi ng Cherry may update daw ang firmware o software ng phone pero dadalhin ko daw sa sevice center nila. Nasa Iloilo ang phone at ang pinakamalapit na service center ay nasa Bacolod. Tinanong ko cla kung pwede ko ma i download ang file o di kaya e-mail nila sa akin, hindi nila ako sinagot. Nakakainis, hindi ko rin pwedeng ibalik ang phone. Proud pa naman ako na bumili ako ng Philippine product.

  64. don says:

    ok naman siya what i like and use is the 3 sims function beside all of the nega issues lets take into consideration its a filipino brand lets support it na lang though ur critiscm will help the company grow..

  65. So ano ba talaga? Bibili ba ako ng Cherry Mobile Trident Q300? Eh yung MyPhone QW28 Duo eh Wifi nga pero wala namang TV at hindi triple sim.

    Please advice.

  66. It’s a practical phone if you’re using 3 sim cards. I’m using:
    1. Sun
    2. Globe
    3. PLDT LL

    I’m not sure if it’s built like this or if it’s malfunctioning, I got this late December 2010:
    1. Sometimes pressing and holding the unlock key won’t unlock, so you gotta do that a lot.
    2. Sim3 doesn’t have call settings unlike sim1 and sim2, so whatever sim you’re using in sim3, you CANT toggle:
    – call waiting
    – call divert
    – call barring

    Other issues with sim slot 3:
    1. You can’t use phone memory for storing messages received from sim slot 3, so if your sim has a maximum capacity of 25 messages, you gotta keep deleting after receiving 25 messages. Sim 1 and 2 each is given a 1000 message capacity.
    2. I tried putting in PLDT LL in sim slot 3, and instead of registering as pldt ll+, it registers as smart, okay that’s fine I guess but when people try calling that pldt ll number, I don’t get a ring, I’m not notified. I wouldn’t know who’s calling and when the call happened until they call me on my other numbers. Outgoing calls still work. If you put the pldt ll on sim slot 1 or sim slot 2, it does ring and it does register as pldt ll+. I could do it that way but I get a lot of messages on my other sims (globe and sun) and so i have to start deleting messages after the 25th message if placed in sim slot 3.
    3. Changing Touch-pad sensitivity settings doesnt make a difference with sensitivity, sometimes itll respond to finger movement, sometimes it wont, so i use the volume keys which also act as an up or down button on some menus.
    4. If you plug in earphones without a built-in Mic and you get a ring from someone and answer it, call would end and the person calling you would think you’re rejecting the call. im guessing the phone is looking for a built-in mic on that earphone and when it detects no mic, it drops the call. Why am i using earphones not included in the box? well because the earphones I use are better in terms of sound quality, I use it for the mp3s I put into the phone.
    5. Pressing sim 2 button goes to the main menu. There is already a button for that, so there are 2 buttons going to the main menu while sim 1 and sim 3 button goes to their call history.
    6. Browsing capabilities are very limited, but hey least you get to use WiFi right?
    7. I’ve had issues wherein I have to press hands-free twice just activate that feature.
    8. Battery doesn’t last too long. Probably why they include an extra battery in the box.

    What I like about the phone:
    1. 3 sim cards obviously.
    2. It’s cheap. Even though it feels like it can break any minute, it’s still cheap.
    3. You can use regular earphones for this.
    4. 8GB support, good for mp3s.
    5. Has a built in TV tuner. I never get good reception, so i really dont use it.
    6. Has a button on the side that activates a voice recorder, so if you need that feature quickly, its just 1 press away. I’ve used it many times.
    7. qwerty keypad.
    8. dual camera with mini lighting. I’ve used it once, for testing.

  67. Rodolfo Concepcion says:

    I bought a Cherry mobile phone, TRIDENT Q300 with 3 sims in Baguio City on Dec. 25. I’m so happy to have it coz bukod sa mura na, 3 pa ang sim. However I discovered an unusual performance of the said phone. The 3rd sim is not working well. I put a Talk n Text SIM on it but everytime I load, di ko mabasa ang instruction na galing sa Smart load kasi ang nakasulat ay foreign character, hindi english kaya di ko maintindihan kung nalodan o hindi. Ganun din pag mag-verify ng load balance, ang reply ay foreign characters din hindi english. I tried to fix it by goimng to the setting’s language but there are only two laguages to select, English and Chinese. If you select english, ganun din ibang language din ang lumalabas. Kaya there is no way to change the laguage from foreign language to English. Parang asian language ang nakasulat. Saka yung manual ng Cherry Q300 ay incomplete, para kang nangangapa sa dilim pag binabasa mo ang manual kasi kulang ang instruction sa operating procedures. Ang problema pa ay kulang ang service center nila at sa dami ng comp[laint sa Cherry ay di nila ma-accommodate ang mga nagpapaayos ng mobile phone nila sa dami ng defects. Sana maayos nila ang kapalpakan ng phone na ito.

  68. Rodolfo Concepcion says:

    I FORGOT TO ADD NA PAG MAGPALOAD KA AT MAGVERIFY NG LOAD BALANCE SA TALK N TEXT, BUKOD SA ASIAN CHARACTERS ANG LUMALABAS NA INSTRUCTIONS SA LCD, YOU CAN NOTICE NA ANG DATE AT ORAS AY DI TUGMA SA KASALUKUYANG PERIOD. ANG DATE AY YEAR 2001 PA. YAN ANG MGA VERY GLARING NA DEFECTS NG CHERRY MOBILE PHONE Q300 TRIDENT. MARAMI PANG DEFECTS NA MAHIRAP I-DESCRIBE.

  69. Angelo says:

    Napanood ko sa news na 2% lang daw ang nag rereklamo. Totoo ba yun? Baka 2% lang ang naaayos nila. Paano kasi Halos wala clang sevice center sa ibang province, paano nila maaayos ang mga problemang ito kung kulang nga ang service cnter nila. BTW ang amin nga hindi na gumagana ang wifi, kaya nga binili namin itong Q300 dahil may wifi. Sabi sa amin nga dalhin ko raw sa mga fastfood center na may wifi. BAkit ano ang tingin nila sa wireless router namoin sa bahay? Sabi pa sira daw ang router namin. Bakit gumagana ang wifi ng laptop namin? Bakit gumagana ang ibang cp’s na may wifi sa router namin. Dalhin ko daw sa service center nila. Bat hindi nila dalhin ang service center nila dito sa iloilo, at kakamot sila ng ulo nila sa kakaayon ng mga sirang q300 dito.

  70. Trident says:

    Well,i have this opinion
    Type ko tong phone na ito.it’s because of it’s tv function,it’s wifi connectivity,it’s trackpad navigation and it’s price tag.
    i will not buy this because of it’s 3ple sim function.i don’t need that.and one more thing.i will buy this because of it’s camera(with flash) and it’s stylish.so/still gonna buy it :)

  71. arwin pielago says:

    tanung ko lang pwede po ba mag play ng youtube yung wi fi ng trident thanks…

  72. I love my Q300 phone.. As of now it work so well on me.. i use globe, smart, sun… the only problem i see is the battery life.. I need to charge it everyday.. maybe because i have lots of text and call… but still they issue two battery phone..

  73. Rodolfo Concepcion says:

    My Cherry phone Q300,that I bought from Beirlin Electronics at SM Baguio City on Dec. 25, 2010 as a gift to myself, which I discovered later to have so many defects, finally laid to rest on April 23, 2011. Patay na talaga at wala ng power. I brought the phone to QSL, Dagupan City where their Service Center is located but the clerk there told me to pay P500.00 before they will check the phone. I told the sales clerk that the phone is still under warranty and I am not suppose to pay even a single centavo. Then the sales clerk left did not entertain me anymore. On May 10, 2011, I brought back the phone to Berlein Electronics, SM Baguio City to have it check. But the sales clerk there advised me instead to bring the phone to their main service center in Manila. Imagine the sacrifices that I got in buying this Cherry phone? I am residing in Pangasinan so I have to travel to Manila with a lot of money to spend just to have this problem phone repaired not to mention the tiresome efforts that I have to encounter in traveling from Pangasinan to Manila and without further mentioning my efforts in going to Baguio City earlier. I am now repenting why I happened to buy this kind of phone. But I have to go to Manila to have it repaired simply because SAYANG DIN ANG PERANG PINAMBILI KO, even if I know that by going to Manila I have to spend more than ONE THOUSAND PESOS again for transportation and meals plus time and efforts.

  74. Rodolfo Concepcion says:

    To all consumers who have problem on Cherry Mobile phones, may I share the following: Under Republic Act 7394 – THE CONSUMER ACT OF THE PHILIPPINES, Chapter III (CONSUMER PRODUCT AND SERVICE WARRANTIES), Art. 68(d)(1) remedy such consumer within reasonable time and without charge in case of a defect, malfunction or failure to conform to such written warranty; (2) permit the consumer to elect whether to ask for a refund or replacement without charge of such product or part, as the case maybe, whether after reasonable number of attemps to remedy the defect or malfunction, the product continues to have defect or to malfunction. Art. 69(a) In every contract for the supply of services to a consumer made by a seller in the course of business, there is an implied warranty that the service will be rendered with due care and skill and that any material supplied in connection with such services will be reasonably fit for the purpose for which it is supplied. Art. 71. Guaranty of Service Firms – Service firms shall guarantee workmanship and replacement of spare parts for a period not less than ninety (90) days which shall be indicated in the pertinent invoices. Art. 72. Prohibited Acts – (a) refusal without any valid legal cause by the local manufacturer or any person obligated under the warranty or guarantee to honor a warranty or guarantee issued; (b) unreasonable delay by the local manufacturer or any person obligated under the warranty or guarantee in honoring the warranty. xxxx Under Art. 66, the Department of Trade and Industry, shall strictly enforce enforce this chapter (Chapter 66).

  75. totit says:

    DONT BUY A TRIDENT… IT WILL JUST MAKE YOUR LIFE MISERABLE…
    6 months aftyer use:
    casing: palang tuklap na inside sticker
    Battery: 2 batteries already dead..not
    even last a day use
    OS : nagha-hang
    LCD : Nauntug lang ng Kaunti
    you get a dead lcd..
    Service Center : The worst.. takes 2 weeks to order parts in manila..

    Iam very sorry about me buying a cherry mobile trident… DTI do something about this low quality high end phone…

  76. TOTIT says:

    if you still have a little malasakit ..
    CHERRY MOBILE save your face by improving your post customer service.. dont make us wait for parts that takes 2 weeks to aquire… we are not happy about you defective high end/ low quality product.

  77. NOEL UNSON says:

    SEVERAL MONTHS AGO WHEN CHERRY MOBILE AND TORQUE LAUNCHED THEIR 3 SIM PHONES, I WAS IN A DILEMMA WHICH TO BUY. BOTH WERE PACKAGED SUPERBLY BUT BOTH WERE ALSO CRITICIZED. AFTER A LONG BALANCING ACT I BOUGHT TORQUE TRINITY… I HAD NO CHOICE DAHIL NOT A SINGLE TRIDENT IS AVAILABLE IN THE MARKET. DAHIL SIGURO PINULL OUT NA LAHAT BECAUSE OF THE MANY CLAMORS. SO I’VE BEEN USING THE TORQUE 7 MONTHS NOW.. I FELT LIBERATED FROM MAINTAINING 3 CELL PHONES.. SO CONVENIENT.. PERO MAY MGA IMPERFECTIONS DIN THAT ARE BOTHERSOME.. NUNG MAGTANONG AKO SA MGA TORQUE DISTRIBUTORS IT LOOKS LIKE THEY ARE NOT PRODUCING THAT UNIT ANYMORE TOO.. BAKA NGA HINDI MA PERFECT… HERE ARE THE IMPERFECTIONS THAT I EXPERIENCE SA TORQUE TRINITY: WHEN WRITING A TELEPHONE NUMBER I CANNOT TYPE THE + SIGN…. WHEN REPLYING A TEXT MESSAGE, THE REPLY IS NOT SAVED… THE WI-FI IS NOT THAT USEFUL.. ANG HIRAP INAVIGATE. THE BATTERY LIFE IS GETTING SHORTER EACH DAY.. BUT I WAS TOLD KASI DAW 3 NETWORKS ANG PINAPTAKBO.. THOSE ABOVE MENTIONED ARE MANAGEABLE… HETO ANG TERRIBLE NA I HOPE TORQUE COMPANY CAN CORRECT: YUNG 3RD SIM. PAG MAY TUMAWAG, NARIRINIG NG CALLER NA NAGRI RING.. BUT THE CALL IS NOT DETECTED BY THE PHONE. TEXT MESSAGES ARE NOT PERCEIVED EITHER… MALALAMAN MO NA LANG NA MAY MGA MESSAGES KA (FROM THE PREVIOUS DAY PA) ONLY WHEN YOU RESET YOUR PHONE… LIKE WHEN YOU CHANGE YOUR BATTERY.. SO PAG NA TURN OFF AND THEN TURNED ON AGAIN YOUR ONE DAU OLD MESSAGE SA 3RD SIM WILL CASCADE. I HOPE THE TORQUE COMPANY CAN READ THIS MESSAGE.. SANA THEY CAN CORRECT THOSE HOLES.. KUNG MAY MALASAKIT MAN SILA SA MGA CONSUMERS NA MAHIHIRAP.. I HOPE TOO THEY CAN CONTACT ME.. I AM WILLING TO COOPERATE IF THEY NEED TO INVESTIGATE THE MATTERS. EMAIL ME AT [email protected]

    • Jon says:

      You should learn how to use your keyboard sir. Sira ba siya? Masakit sa mata basahin. If you could bear read a huge block of text in UPPERCASE, others don’t.

  78. Rodolfo Concepcion says:

    In addition to my previous comments, Republic Act 7394, Chapter I, Art.18- CONSUMER PRODUCT QUALITY AND SAFETY), It shall be unlawful for any person to (a)Manufacture for sale, offer for sale, distribute in commerce, or import into the Philippines any consumer product which is not in conformity with an applicable product quality or safety standard promulgated in this Act. xxx Art. 19. Penalties.-Any persons who shall violate any provision of Art. 18 shall upon conviction, be subjected to a fine of not less than 1000 pesos but not more than 10,000.00 pesos or imprisonment of not less than 2 months but not more than 1 year, or both upon the discretion of the court.

    The email addresses of DTI are as follows: [email protected] or [email protected]

  79. NOEL UNSON says:

    THEN DON’T READ IT… IF I USED ALL UPPERCASE I DO NOT MEAN ANYTHING LIKE INTIMIDATE… BUT YOUR REPLY IS INTENDED TO BE INTIMIDATING… THERE IS NI SUCH RULE IN TYPING THAT FORBIDS ANY STYLE.

  80. tbbag says:

    I’ve read the thread of comments for this review. I’ve used the Trident for more than a year now and have used it to make calls, surf with wifi and watch TV regularly with all the 3 sims working (really ok for texting) all over the country. The battery life is ok, lasting 2-3 days with moderate use (i.e. mostly texting). Sometimes I charge after 4-5 days in order to drain the batteries. The use of SIM 3 to make a call sometimes results in a hanged phone but reliably good enough for texting (either with Smart or Sun on SIM 3). I’m pleasantly satisfied with it. I bought a new smartphone (of a well-known brand of cellphones) early this year but I just prefer to use this triple sim wonder (no more 2nd or 3rd phone). I’ve dropped it more than I can remember and still holds up well. Apparently no damage and in good working condition. This is no put on. I’m lucky I got a good quality unit when I bought it in a kiosk in a mall. If luck holds out, I think I’ll be using this for 1-2 more years and might still be able to give it to someone else who might like it – in good working condition.

  81. kryz says:

    is there an update to this? is the unit a better phone now? ;)

  82. hack8hide says:

    I bought my q300 last Dec 2010. Problems I have experienced are: 3rd sim is not working perfectly, you should reset the phone to receive new sms from 3rd sim. Touchpad response is slow. Now, a big problem of mine was I can’t scroll up and down, co’z the touchpad scroll up and down is not working anymore.

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