PLDT, Smart sign $300M deal with Amdocs to introduce Digital Solutions
PLDT Inc. and its mobile unit Smart Communications have signed a 7-year, $300 million partnership deal with Amdocs to utilize its artificial intelligence and outsource some of their information technology (IT) operations as the company shifts to digital services.
PLDT said that Amdocs will help bring digital capabilities for convergent sales operations, digital customer experience across multiple channels, as well as service fulfillment and network rollout systems. Moreover, the program also aims to modernize the business IT systems of the company through advanced technologies, to increase revenue growth with new digital tools, and to introduce intelligent operations.
Our strategic collaboration with Amdocs is a key component of our digital transformation to enhance customer experience, engagement and product delivery. – Manuel Pangilinan, PLDT Chairman and CEO
PLDT has budgeted P50 billion, its highest allotment ever, for capital expenditures this year as it prepares for the entry of a third telco player by the first quarter.
Source: PLDT News Center