Samsung PH issues advisory RE: Note 7 flights, sets up airport booths
In line with the directive Civil Aviation Authority of the Philippines (CAAP) for banning the Galaxy Note 7, Samsung Mobile Philippines issues an advisory for owners of the said handset who are flying through Philippine airports.
The Philippine arm of the South Korean tech giant will be setting up booths in Ninoy Aquino Internation Airport (Terminal 1, 2, and 3), Mactan-Cebu International Airport, Clark International Airport, and Kalibo Internation Airport. The booths will serve as drop-off points to return the handset.
They’ll be backing up the user’s unit with a provided SD card for free. Afterward, the phone will be commissioned for reformating with an authorization letter for the refund or exchange of the Galaxy Note 7 that’s valid anywhere in the world.
For other airports with no assigned booths, passengers could either call the 24/7 hotline at 1-800-10-7267864 [PLDT Toll-Free], 1-800-8-7267864 [Globe Landline and Mobile], and +63 (2) 422-2111 [Standard Landline] or send a private message to their Facebook page for an immediate dispatch.
For non-passengers, you may still avail of the refund/exchange program that is ongoing in the country.