bsp advisory

The BSP has just posted an advisory reminding the public to regularly inspect banknotes for authenticity through the “feel, look, tilt” approach. The BSP though assures the public that banks have adequate risk management measures to deter such incidents. 829, Series of 2014, banks are required to submit suspicious banknotes to the BSP for further examination. Launched in July 2020, the BSP Online Buddy (BOB) is Bangko Sentral ng Pilipinas' Consumer Protection bot, ready to help with people's financial consumer concerns and questions. With this, you may raise your concerns with BSP-Supervised Financial Institutions (BSFIs) and submit queries on other BSP-related topics. BOB is the BSP's chatbot that automates the handling of consumer complaints. It enables people to instantly send their concerns through a webchat on the BSP Website, Facebook (via Facebook Messenger), or SMS. However, BSP also mentioned that BOB would also be made available for other network subscribers in the future. Read more in our articles including "BSP reminds public to check authenticity of banknotes received from ATMs" and "What is the BSP Online Buddy (BOB) and how to use it".