call center philippines

It's been reported that call centers in Philippines as well as those located in Columbia and Mexico are on AT&T’s watch list due to data breach that affects almost 280,000 US customers. The $25M settlement with AT&T Services was to "resolve an investigation into consumer privacy violations at AT&T’s call centers located in the said countries." This has been by far the largest privacy and data security enforcement action made by FCC or Federal Communications Commission. Call Center Focus also reports that the fine has already been implemented in other call center companies. Because of the issue, other AT&T accounts have already been pulled out from call center firms. How's the status of AT&T accounts in your call center company? Since the election of Barack Obama as the next President of the United States, much talk has been going around about his policies and stand on outsourcing among call center employees. The ratio between the salary of a call center employee in the US compared to the Philippines is in the magnitude of 6 to 10 times. So for every call center employee replaced in the US, at least 6 new hires are made here. Read more in our articles including "Philippine Call Centers under scrutiny from AT&T data breach" and "Meet Amelia, the humanoid program that will soon replace call center agents".