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青年团体第三次提交第 1180 号众议院法案《呼叫中心法案》

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来自青年党的众议员特里·里登希望第三次能带来好运,他于7月10日星期三重新提交了第1180号众议院法案,即《2013年业务流程外包员工福利与保护法》。

BPO

该法案最初由前卡巴坦党团代表雷蒙德·帕拉蒂诺在第14届国会提出。首次尝试失败后,帕拉蒂诺先生在第15届国会重新提交该提案,但仍未获委员会通过。如今,继续推进此项工作的重任已落在现任议员里登身上。

"我们第三次提交这项法案,我们有信心它将获得支持,不仅来自一线员工,也来自呼叫中心业主和管理层。业主和经理没有理由反对这一措施。改善员工的福利也将意味着更高的生产力和更低的人员流失率,"

为那些首次阅读该法案的人士起见,众议院第 1180 号法案“旨在促进和保护菲律宾全国在业务流程外包(BPO)公司工作的菲律宾人的权利”。以下是该法案的主要提案人:

• 所有BPO员工在入职第六个月作为实习生或学徒,或在完成最长六个月的试用期培训后,应予以正式聘用。
• 标准化如厕休息时间每次不少于五分钟,工作期间每两小时安排一次。
• 自进入BPO公司起即享有医疗福利,而非仅限于正式聘用之后。
• 享有结社权、集体谈判权以及参与民主活动的权利

鉴于全国拥有超过770,000名(且仍在增长)的BPO从业人员,政府官员通过/实施旨在改善呼叫中心员工工作环境的法律是合乎逻辑的。然而,我无法完全同意该法案中的一些关键条款,我将在另一篇文章中对此进行解释。

{来源}

Frequently Asked Questions

What does the House Bill 1180 aim to do?
The bill promotes and protects the rights of Filipinos working in Business Process Outsourcing companies.
When do BPO workers become regular employees under the bill?
Regularization occurs after six months of employment as a trainee or apprentice, or after a six-month probationary period.
What is required for medical benefits under the bill?
Entitlement to medical benefits begins upon entry into a BPO company.
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Written by
Ronnie Bulaong

This article was written by Ronnie Bulaong, a special features contributor and correspondent for YugaTech. Follow him on Twitter @turonbulaong.

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34 Comments

OB
Observer · 12 years ago

Superficial, superfluous and impractical.

Superficial kasi it merely stats what should, not know how or why and what the implications are.

Superfluos kasi most of the sections are mere duplications found elsewhere.

Impractical kasi mahal yung mga proposals nyo. Like free transport service. Million yan araw araw hahahhaha.

Reply
ME
metre9dmt · 13 years ago

this bill will never pass…3rd time this was filed by a party-list group…there was no mentioned that BPO management was consulted…pag-usapan, huwag kalimutan ang management else walang mangyayari sa bill na ito kundi matulog sa floor deliberations…how about creating a BPO cooperative? Just asking…

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RE
Reader · 13 years ago

Typical act of COMMUNISTS. Half-baked and rehashed. Try harder, Congress freeloaders.

Reply
JH
jherwynne · 13 years ago

Risky talaga sa health ang graveyard shift. Dapat talaga pagpasok pa lang sa company, at least, meron na agad medical and life insurance. Upon regularization, then pwede na gawing dependent yung family members mo.

Reply
JU
juntar · 13 years ago

There’s enough reason to junk the bill.Everything is in the Labor Code. The useless Kabataan Partylist should do its homework. Are they saying those who work in the BPO can’t be regularized because it needs another law? Read the Labor Code.

Reply
TH
thecorrescode · 13 years ago

*SECTION 6. Protection from Understaffing or Overloading
– Dapat lang kasi madaming kupal na employers. Tipong ayaw gumastos ng additional na resources kaya yung para sa dalawang tao na tasks ginagawa ng isang tao lang. Worst, kung makapagdemand sa deadline eh wagas.

Employees should also be protected from being fired due to overstaffing. For example, may mga kumpanya na nagpopool ng employees dahil in-expect nila na may project, pero kapag hindi nakuha yung project eh on-the-spot terminated yung employee.

*SECTION 22. Medical Examination and Treatment.
-Regarding medical benefits, dapat standard na upon entry eh meron na agad, additional perks na lang kung maregular.

Reply
TE
teifwald · 13 years ago

Jusko po, kawawa naman mga BPO’s pati mga empleyado kapag ganito ang pinatupad mo, sure ako hihigpit na ang mga call center at un regularization pahirapan na yan, unang una sa lahat, kung ako OM or may ari ng kumpanya, bakit ako magreregular ng indi performer? bakit ako magreregular ng release ng release ng calls? Pag ganito baka kahit 1absent lng indi ka na gawin regular? Baka umikli na un training? kasi kelangan bago mag 6months napakinabangan ka na,para kung tanggalin ka man sulit na?

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JA
jake · 13 years ago

isa sa pinaka worst na comment.

“bakit ako magreregular ng indi performer?”

bobo ka ba? sadyang may masabi lang?

PA
Pao · 13 years ago

*these were..

Reply
KT
KT · 13 years ago

• Regularization of all BPO workers upon the sixth month of employment as trainee or apprentice, or upon the completion of a maximum probationary training period of six months.
-The sixth month rule is mandated by the Labor Law. If you do not receive regularization papers on or before your sixth month, regardless of your performance, you will automatically be considered a regular employee. (ART. 281. Probationary Employment. – Probationary employment shall not exceed six (6) months from the date the employee started working, unless it is covered by an apprenticeship agreement stipulating a longer period.)

• Standardized restroom breaks not shorter than five minutes each, with intervals of two hours during their working hours.
-If this is on top of the regular snack/lunch break, then I support this part.

• Entitlement to medical benefits upon entry in the BPO company and not merely upon regularization.
-In all companies that I worked for, I have medical benefits on Day 1. I guess applicants should choose the companies they apply for before signing the employment contract.

• Right to Self-Association, to engage in Collective Bargaining, and to participate in Democratic Exercises
-This is in existence as well in all of the companies I worked for.

I think the best option for these congressmen is to consult or do focus group discussions by inviting employees from different call centers so that they would have solid structure before passing the bill. The bill looks half-baked and looks like it was done for compliance (just so they will not be dubbed as freeloaders in the House).

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PA
Pao · 13 years ago

5 years in the BPO industry and this were the benefits that I dreamt of early during my career.

But now, i just think that this is just a bill for the lazy and demanding people who are not accepted in companies that already have such benefits. I agree with KT’s post.

When it comes to attrition, we all have our reasons for leaving but for me, we owe it to ourselves to check whether the problem is our job or ourselves.

Regularization depends on performance, I haven’t heard of a BPO company who terminates contracts of performing individuals who hits the agreed metrics set by the company.

Wanna make your lives easier? Edi wag kayo sa BPO magwork! Magoffice-clerk kayo kung san pwede kayo magCR ng magCR hanggat gusto nyo.

Medical Benefits? Yung iba kase ang seselan, sipon, ubo at lagnat lang nararamdaman, gusto na magpaconfine sa ospital! Eh di naman yung work yung reason kung bakit nagkakaron tayo ng sakit eh, lifestyle naten. pag break, yosi, lunch, yosi, after work, inom, gimik, yosi, sex. Panong dika magkakasakit?

May panggimik, walang pangpacheck-up.

Eto pa sa attrition, kaka-baby ng mga kumpanya sa mga employees nila, ang dame nang mayayabang, na kaya umaalis kase nakipagtalo sa TL/OM/Sup nila,napagalitan, ayaw patalo. Again, it boils down to performance and work attitude. Emotional masyado, RESIGN agad, pag pinayagan umalis, icacancel yung resignation after maglatag ng sangkatutak ng paninira sa kumpanya kase malulubog sa utang pag nawalan ng trabaho.

HAYAHAY lang ang gusto ng mga taong nagfile nito hindi HANAPBUHAY.

Pag maarte ka an mayabang ka, magtyaga kang maglakad sa sidewalk bitbit ang brown envelope mong may laman na resume at requirements after mo magresign sa previous company mo. Choose well when it comes to the company that you’ll be working for if you’re still looking, marami dyan, don’t settle for a company with a low-paying stressful job para kahit di maipasa tong bill na to, OK ka lang.

RANT RANT RANT. :)

DA
David Z · 13 years ago

I think the best option for these congressmen is to consult or do focus group discussions by inviting employees from different call centers so that they would have solid structure before passing the bill.

Wholeheartedly agree. They could also solicit comments via social media, although some (if not all) call center employees (i.e. agents, supervisors, managers) probably need permission first if their contracts limit that.

NE
Nexus · 13 years ago

Desperate attempt from the communist partylist to look relevant and get popular. The bill hardly looks well-crafted.

http://bit.ly/13Frlga

More like an unrealistic wishlist for me.

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LO
Loki · 13 years ago

I used to worked in the BPO industry at ngayon ko lang nalaman na meron palang mga BPO na di nag.reregularized ng mga employees nila o_O

“* Standardized restroom breaks not shorter than five minutes each, with intervals of two hours during their working hours.”

really?

Reply
KR
Kris · 13 years ago

With your grammar… I understand why you USED to work in a call center. :)

I bet you are not regularized… What a shame…

KA
Karl · 13 years ago

used to WORKED. =))

LO
Loki · 13 years ago

Really??
I am a TSR for more than 2 years. I left my previous work to pursue my passion as a software developer.

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