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参议院法案旨在将呼叫中心召回美国

Erl Burtanog Senior Writer August 5, 2025 · 1 min read

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参议员鲁本·加列戈（Ruben Gallego）和吉姆·贾斯蒂斯（Jim Justice）提出了《2025 年保留美国呼叫中心法案》，该法案旨在遏制呼叫中心工作岗位的外包，并保护美国工人。

根据美国劳工统计局的数据，呼叫中心雇佣了约300万美国人，但预测显示，由于外包和自动化，到2033年可能损失15万个就业岗位。该法案要求企业在将工作转移至海外前120天通知劳工部，而进行离岸业务的企业将被列入为期五年的公开名单。

列入名单的企业可能面临失去联邦拨款和贷款资格的風險，而合同将优先授予保留工作岗位在美国的雇主。该措施还要求透明度，呼叫中心工作人员需披露是否由人工智能或离岸中心处理咨询。

该法案获得美国通信工人工会的支持，旨在将客户服务工作保留在美国境内。

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Erl Burtanog

Senior Writer

Erldian Burtanog is a Communication Arts graduate who brings a fresh perspective to the world of technology. His curiosity and passion for storytelling have led him to cover the latest in tech, innovation, and digital trends. He specializes in video production, editing, and writing, and has covered events both locally and internationally for YugaTech. Outside of tech journalism, he creates fashion content and pursues his interest in styling, blending creativity with media and storytelling.

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