An old friend asked me to post this on my blog, hoping Sun Cellular would listen and read:
Opening a New Sun Cellular Account
To Whom It May Concern:
Last 18MAR06 I applied for a new Sun Cellular account. I have passed
the necessary requirements as stated in your website.1. Completely filled-up application form.
2. Valid ID – SSS ID.
3. A. Proof of Billing
– Electricity Bill
– Water BillI live in a condominium where the electric and water bills do not bear
the names Meralco or MWSS.B. Proof of Income – Form 2316 and last 2 payslips.
I vividly remember the lady attending my application informing me to expect 2-3 days processing time. Great!
After 1 week I receive a call requesting for additional statements. Recalling that the statements I provided (water and electricity bills) might not be acceptable, I decided to forward my last 2 credit card statements. I intentionally crossed out my credit card numbers.
Today (28 of March ’06) I receive a call informing me to submit another creditcard statement with my credit card numbers revealed. I will do no such thing and I demand a valid explanation. Anybody in their right mind will not disclose their credit card information to anyone who already has one’s personal information.
I believe I have submitted the necessary requirements. Either you approve my application or not, I don’t really care anymore. I’m no longer excited.
This will definitely fall on deaf ears. Prove me wrong by giving me a response. You know how to reach me.
Regards,
Chester Cheng
9 years Globe subscriber
The last line reads “9 years Globe subscriber”. If you can’t accomodate this switcher, I don’t think you deserve to have loyal subscribers.
Para sa lahat , Mura nga ang SUN pero mapapaMURA kanaman sa mga tanga at napakabobong mga customer service reps nila….haist at mga sinungaling pa mga manluluko at ubod ng panlilinlang. kaya mga consumers matoto na kayo gumising na..wag na paloko sa SUN na sinusunog tayo sa sarili nating mantika….
SUN CELLULAR SERVICE = -100! liars!i’ve given all the requirements its been more than 2 weeks already no updates or whatsoever given. FU and your family!
im having problem wth a sun user(09339172411).this user keep texting us lewd, malicious & quite dsturbing messages w/c all of them are untrue.i want that # block.and whoever that person is…bahala na lng c Lord.
I totally agree.. I have submitted all necessary requirements already and keep the 3-4 days processing agreement. It has been two weeks now and they always say the application is still in status.
Yup. I too applied for a postpaid plan in their Farmers Cubao Branch. I gave them my credit card history but specifically told them that I do not want my postpaid bills auto-deducted. They said they’d call me in 3-5 days. This was on the last week of March. On the afternoon of the 5th day, I was getting frustrated waiting, and it was nearing the holy week break, so I tried texting them to follow up the status of my application. Sheesh…If I hadn’t contacted them they wouldn’t tell me that they needed more reference people. Just the same, I gave them more contacts for their background check. After sending it to them they told me that my application was approved for auto-deduction. I told them that I did not approve of auto-deduction. They said I should submit a copy of my ITR quickly so they can have it processed, but I couldn’t do this since the people in the office were already on holy week break. Holy week passed. On April 11 I received a call from them telling me that my application was approved on the basis of credit card auto deduction. I told them that I told “Dobbel” (the rep’s name) that I didn’t want this and decided to pass my ITR instead. I submitted the copy of my ITR the same day. The following day, I received yet another call from Sun Cellular telling me that my application was approved again on the basis of credit card deduction. I grew tired of them and just had to berate the person I was talking to. I vented my frustration out telling her that I’ve already lost count on the number of times I told them that I will not have my postpaid expenses auto-deducted and that I have just submitted my ITR the other day. They should check my records. She said she’d check and call back…until now I have yet to receive a call from them. Grabe ang ineptitude sa Sun Cellular. Nakaka-drain.