I’m sure everyone has had their share of computer store nightmares. I know I do. Here’s a couple of stories sent to me by a reader about his experience with Octagon Computer SuperStore.
Just like most PC retail stores situated in the malls, these storefronts are primary there to drive sales. The after-sales support, well that’s another thing altogether. Runel from Cagayan de Oro shares his story:
I bought a PC from them (Octagon Cagayan de Oro) last February and it runs good but then five months after the PC was slowly have problems. It came to the point where in the PC no longer boot. So I brought it to their store and and they run some test. After that they said that I have to used a power supply with bigger wattage and so I did bought one. The next day, the PC is back again which would not boot so again I brought to their store. This time they said they will test my Graphics Card and then they said it may be the cause of the problem. While I am not contended on what they say, I looked for ways to test it with my own. I bought another Graphics card to test it. But still the problem was never resolve. Finally they said, they will ship the motherboard to Manila to replace it as they say.
From the time of the problem till the time they said they will ship it to their main office was almost a month. And so, I let them brought the motherboard to their main office to replace it. They said they will call me if it will arrive. They haven’t gave me any service PC. One month and half later, the package arrived. When I got there they said that they have to send it back to Manila because the box is correct with the wrong Motherboard model. I was really pissed at that time. That was really a negligence of those whoever packed that box. Till Now they haven’t gave me back my motherboard. What a shame on them, a big company with a zero customer service attitude.
Here’s another story by a foreigner who bought a PC for his Filipina wife at Octagon Computer in Ozamis City.
I could understand that the PC retail industry in the Philippines is a cut-throat business and one way of streamlining their customer support is to centralize it. But, if all provincial branches have to send every defective parts to Manila to be serviced or repaired, then there is something wrong somewhere along the service chain. I will not be surprised if other larger PC chains are doing the same.
One technician from a PC store here in MOA once told me that a lot of distributors and suppliers have become stricter in implementing stock warranties that it becomes counter-productive and practically anti-customer service.
I would suggest to Runel that he send a letter to the management of Octagon asking for an explanation on how or why this kind of service policies are observed in their branches. The other advise, and this is generally what I usually do and tell others, is to charge it to experience and never come back.
What about you guys? Any similar experiences you wanna share?
[tags]octagon computer store, octagon superstore[/tags]
hehehe…you’re right muy amoy…galleria branch is great…particularly the dark guy. He is definitely intimidating but he is nice. He’s not good looking but he is gorgeous….hehehehe
may HP laptop ako bought year 2003, may kasama itong recovery cd… Dell notebooks may kasama din na recovery CD up to now… yung ibang brands ay di ko lang po sure kung may recovery CD na kasama kapag nabili.
_____we’re stll no.1____
fuck urself sam!
reply to “kol” who posted 21 feb 2009…
I’m sure you are an employee from Octagon. You my friend are an example of everything that is WRONG with Octagon. Your response to SAM’s post is the BEST EXAMPLE OF ARROGANCE, UNPROFESSIONALISM, AND PURE IGNORANCE.
Sam’s post was concise, factual, and yes, emotional. I think he has earned the right to be emotional about it, imagine, he spent thousands of pesos for a crappy laptop… tsk tsk tsk…
Below is an excerpt of your response that I copied and paste…
“OA sad ka post post pa wala kay mabuhat dili na makadaut sa octagon ultimo raka dili ka paminawon sa amo HO kay agi pana ug investigation ya! ya! lang ka bow!”
Your head office may not listen to SAM right now BUT if we keep this up long enough, then maybe they will start to notice as i will be personally sending this link to your VP for Customer service as well as DTI Office here in Manila & Cebu.
For your sake, I hope they won’t get to read this, because if they do, I hope you and all of your ignorant co-employees in your branch OCTAGON branch gets fired…
IDIOT!
Jacob Lacerna
DTI NCR
Paano yan NPA father ko.
Kaw na bahala kung ano balak mo.
reply to jacob.
Paano yan NPA father ko.
Kaw na bahala kung ano balak mo.
reply to jacob.
may pa dti ka pang nalalaman, kng taga dti ka nga alam mo dpat ang policy about dyan, dhil, una tinulungan na cya ng mga empleyado dun, at gnawa na nila ang lhat,tama ung cnbi ni kol about dun sa hndi cla and service center at hndi cla pwede magbukas ng laptop dhil kng bubuksan nila un cla rin malilintikan, about dun sa refund hndi ka tlaga nakakaintindi ng return and exchange policy at khit nga cguro kng taga dti ka nga ei dpat alam mu ang policy nun.. tsk tsk tsk dont ever say that word ha hmmnn… tingnan mu muna ang sarili mo bgo ka magbigay ng husga sa kapwa…salamat po un lng!
eh kanya kanyang experience lang yan, life goes full circle, at tandaan walang anu mang bagay ang nag tatagal…may mga bad and good experience talaga good thing is we learn and try to understand each time…eh lahat naman nakukuha sa maayos at magandang usapan always try to put yourself on the others shoes, kung may problem daanin sa SOP…may mga legal procedure namn kaya nga andyan yung tinatawag na POLICY..7 days and 1 yr warranty for store, kung extended sa supplier ka na mag habol…nothing is free today….good luck, be responsible enough in every decission you’ve made! IMO! ^^
THEY ARE BAD !
ALL COLUMBIA COMPUTER BRANCHES BEFORE AND ALL THE DEALERS ONLY ONE SUPPLIER RIGHT?
Octagon computer store is the best
cory replied on Mar 25th, 2009 at 2:33 pm (60)
OCtagon COMPUTERS IS GREAT
i bought a laptop that 30,000 with free bags another external hard disk drive also a external mouse for just tht price FRIEKING GREAT I LOVE OCGTAGON and their ppl are so nice and caring
NICE SPELLING!!
nag aral ka ba?
you suck!
cory replied on Mar 25th, 2009 at 2:33 pm (60)
OCtagon COMPUTERS IS GREAT
i bought a laptop that 30,000 with free bags another external hard disk drive also a external mouse for just tht price FRIEKING GREAT I LOVE OCGTAGON and their ppl are so nice and caring
NICE SPELLING!!
nag aral ka ba?
you suck!
JACOB you suck!
so far okay naman ung Octagon baguio,actually sila lang ung nag explain samin ng mabuti about sa gusto naming bilhin unlike sa ibang shops dto and friendly din sila un nga lang mahal talaga ung mga binebenta nila
For warranty issues, it usually takes a month before you can claim your item. But if there are delays such as out of stock issue, it may took more than a month. But if the cause of delay is the octagon staff’s mishandling of the product, I believe its not the customers problem anymore and the customer should demand for an explanation and a quick action from the management.
I agree that most octagon shops have a poor customer service. Their salesperson aren’t that good too. They will just let you choose from their products and then take it to the counter. Almost like a self service store.
my uncle bought a desktop PC from Octagon in Iligan City way back in late 2007; it worked for several months, until it won’t boot anymore. As the warranty has already expired, my uncle brought the PC to me to have it checked and repaired, as i pried open the CPU, i noticed that his PC was an Intel Celeron, i told him the problem was the motherboard itself since it got fried from being formatted several times already, i really don’t know why that happened since i formatted mine many times over and it’s still working properly.
i noticed the receipt of the PC as it was taped beside the CPU, and it says there that the CPU was an intel pentium IV. i told my uncle about it and he said he didn’t know what the difference was, i told him he got screwed by those idiots at Octagon and got charged for a more expensive desktop PC when what he has was only an intel celeron; and he said he will never ever go back to that swindling-good-for-nothing-computer-store.
i also once bought a mouse from them in SM City -Cebu, it worked when i had it tested before i bought it, however after a few days the right-click button stopped working. i brought it to their store, and they told me to buy another one since the brand that i bought was not reliable. what the heck!!! they didnt even bother to look at the mouse that i brought! those lazy employees of theirs should be reported to the DTI together with their employer!
shame on octagon, they have been screwing their customers all along!!!!
hey guys…i thinks there’s one thing more we should understand…while we are looking unto their bad actions, why won’t we also take a look at ours?
1. sometimes, sales person act depende sa kausap.
2. sometimes naman, akala ng customer magaling na sya sa computer but sadly, minsan ang mga problema ay hindi ang machine…it’s a user problem.
3. mababa ang tingin natin sa mga sales person…aminin na lang natin na ganun…at bakit ganun? di ba masterpiece din naman sila ng Dios?
4. Tulad rin natin, may limitasyon ang alam natin so why should not we consider na kaya di nila alam kasi hanggang doon lang ang alam nila?
5. at kung sa convenience, I would rather wait for my service unit than going directly to supplier in manila! mamasahe pa ako? sometimes patience is too short for us to understand.
6. minsan naman, pag marami kang pera ay akala mo pagma may ari mo na lahat…mayabang din tayo minsan mga mamimili.
7. i may not be able to say everything at all but one thing lang na gusto kong iukit natin sa isip when it comes to computers and other electronic products….”ELECTRONICS YAN,may lifespan lang yan at di yan forever”.
well, in fairness to Octagon, I will send him this thread so they would be able to improve there service. One thing for sure, di sila nagre-repair…supplier yan dahil bino-void ng supplier ang warranty pag binuksan sa store ang item. At sa susunod, kung may ganyan kayong problems, be specific enough to get their names then send a complain letter to their head office kasi parang back fighting itong ganito e…parang ang duwag…talking behind their backs kumbaga.
hope kahit paano ay you will remember some of your nice octagon experience, di lang bad…kasi for sure, if ever you will need something na wala naman talaga sa iba ay sa octagon rin naman tayo pupunta…parang nakakahiya naman yata di ba? pinapatay mo sa likod si Octagon pero doon ka rin naman pala bibili. of course they owe us their success pero sana ma appreciate din natin na they are trying to reach out sa kahit saang sulok ng Pilipinas…like zambo, gensan, marbel, cotabato…o cge nga, asan ang mga pc express at villman doon? cooperation lang cguro from our ends.
That’s all and God bless everyone…naway sawayin kayo ng Dios ano man ang mga masamang sinasabi natin sa kapwa. Tao lang tayo…same lang…iisa ang buhay! Sana maisip natin yon…
nice one. sana nga may ganyang utak ang ibang mamimili.
regarding po dun sa presario talagang mahirap hanapan po ng mda driver……..compaq presario C971TU lalo ito…. sabihin natin na madaning sources sa internet but still mahirap hanapin ang mga driver nito …. lalo minsan matigas ang ulo ng may ari ng laptop gusto nya windows xp….. kaw kaya mag install…. para maranasan mudin…. yung mga technician nahihiya lang cla na hindi nila magawa….. pero pag windows vista ya pwede yan pero kasi madaning customer na mayayabang basta gusto ang gusto hindi man lang isipin…. ang kapwa…. mga taong ffeeling ….. matataas…..
regarding po dun sa presario talagang mahirap hanapan po ng mda driver……..compaq presario C971TU lalo ito…. sabihin natin na madaning sources sa internet but still mahirap hanapin ang mga driver nito …. lalo minsan matigas ang ulo ng may ari ng laptop gusto nya windows xp….. kaw kaya mag install…. para maranasan mudin…. yung mga technician nahihiya lang cla na hindi nila magawa….. pero pag windows vista ya pwede yan pero kasi madaning customer na mayayabang basta gusto ang gusto hindi man lang isipin…. ang kapwa…. mga taong feeling ….. matataas…..
Their personnel,especially that guy,in their Butuan branch is very rude and conceited. He is also very insulting. This is not an academe. This is a store. The lifeblood of the store is their sales thru their customers. Very poor customer relations results to very poor sales. I could have bought an adapter but because of the rudeness and insult i received I decided not to buy it. From now on, I will tell all my friends and associates to never buy from that store. NEVER!
If you are a store, always satisfy your customer. And also when I got into the store nobody even tend to attend or notice me because all the personnel are watching movie on their displayed PC. So I call one’s attention and he did listen but his eyes were glued to the LCD.
What do you call that?
brad pwede ba magtanong magkano kya yng video card :nvidia geforce na 7600 256 mb video ram sa octagon tga marilao ako sa sm marilao ako bibili non magkano kyo ang estimated price non
I recently bought a card reader at Octagon Computers at SM Mall. The darn thing failed the first time I tried to use it. We took it back the next day. The clerk gave us another one no problem. I asked him to plug it into a computer and make sure it worked. He did and it didn’t. He took another one off the shelf. It failed to. He then tried to give me another brand of reader but I told him to just give me a store credit instead — heck, I didn’t even ask for my money back. He said, “No problem.” We get to the counter and this surely bitch wouldn’t give us a credit. She said we had to take the other reader instead because we didn’t bring the first reader back the same day we bought it. What a pile of pelosi!! I really wanted to grab her out from behind the counter and smack her.
She and Marilu got into a huge argument. Matter of fact the guard even had to get involved. He and I ended-up exchanging words while ‘Lu and the girl were going at it. The little tramp wouldn’t give us her name, employee number, or anything. I took her picture for identification. The ugly little thing’s picture is still in my cell phone. I emailed Octagon Computers in Manila , and told them our story. Even sent a picture of the girl. I waited a few days but never heard back from them. So I sent them another email only to find that they’d blocked my IP address. That’s how Octagon handles a customer service problem. I thought about putting an ad in the newspaper, along with this little wench’s picture, and let the entire island know what a piece of crap company Octagon Computers is. Never did do it though.
Beware!! Octagon Computers, at SM Mall Bacolod , are nothing but a bunch of unethical, immoral, crooks in MHO.
We’ve had good luck though with BCG Computers up by Circle Inn, as well as Jegabites in Robinson’s Place Mall.
i have the same problem din sa mga computer shop na yan. ang tagal nila mag-replace na isinoling defective pc parts. what i did nung pissed off na ako after 2 weeks na walang masabi kung kelan maaayos eh nag-file ako ng complaint sa department of trade and industry and presto kinabukasan eh pinalitan nang bago. basahin nyo ang “consumer’s protection act” ndun lahat ng solution sa mga negligent na mga negosyanteng yan.