Ang SteelSeries PH Nagpahimangno sa mga Konsyumer Batok sa mga Dili Awtorisadong Reseller

Here’s what DB has to say about the whole fiasco

after going over the article, our thoughts are that firstly, the author never verified with us on our warranty terms for Steelseries products, and just went with third party information, then posted up whatever he’s concluded from his own half-baked checking.

As you can clearly see from how it was written and presented, it is an unashamedly one-sided and biased article, and one which would seem very much written to favor certain parties or interests, whomever or whatever that is, your guess is as good as ours.

Just for your information and reference, ALL Steelseries products we sell in our stores carry a full 1 year warranty for factory defects and since we don’t really do any repairs, items returned for factory defects within the warranty period are remedied with a full item replacement. The “7 Days” the author is trying to hype as having been written on the invoice is likely just our store personnel’s way of informing customers that they can return the item they’ve purchased if found to have any defects within 7 days of purchase.

As no so-called local Steelseries authorized distributor here (none for the entirety of 2013 nor the entirety of 2014) has approached us to offer us their products since we started carrying Steelseries in our stores over a year ago, we have no other option but to source our Steelseries products from authorized distributors and resellers in other countries instead.

Rather than stoop to the level of the author, we chose to just explain our side to our objective customers, and let them judge for themselves on who is really being truthful here and who is being deceitful. We believe that at the end of the day, as customers check with us directly, they will realize that what was written in the article is plain misleading and inaccurate, and our customers will be the ones to pass the factual word around, something much much more reliable than the word of someone who’s just collecting receipts and taking photos from outside our stores, without even properly verifying the facts with us.

Thank you for your kind concern and hope this explains everything much clearly.

I got that from a reply off of their Facebook page. Still doubtful however why the Steelseries Fanpage don’t have them listed in the authorized resellers link. But then again, they’re just a Fan page and not an Official Page huh?

lahat naman ng binebenta nila 7 days lang ang warranty. tapos pahirapan pa papalitan sa kanila. bibili dapat ako ng SS na mouse and kb sa kanila dati pero napaalis ako dahil 7 days nga lang warranty nila. for something worth almost 8k with 7 days warranty sa iba na lang ako bumili.

i think all of datablitz products warranty only lasts for 7days i often look inside datablitz but i only bought an item their once since its discouraging to buy an expensive item with only 7days of warranty. also i only see brand name like elephant available their(elephant headphone surprisingly good thinking of buying elephant wireless mouse next).

@quick brown fox kaboom! Supalpal! Hahaha!