Failed Cebu Pacific e-Ticketing

Abe Olandres Editor-in-chief February 9, 2006 · 2 min read

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If any of you have ever tried booking online for a domestic flight from Cebu Pacific, lucky you. I have been trying to get a reservation for plane tickets the whole day without success.

Cebu Pacific tiene esta nueva función de e-Ticketing en su sitio web que promete viajar sin complicaciones, o eso dicen.

Cebu Pacific ahora te permite volar sin un boleto de papel. Cuando compras un e-Ticket de Cebu Pacific, almacenamos electrónicamente la información de tu boleto en nuestro sistema informático en lugar de emitir un boleto de papel, por lo que no tendrás que preocuparte por perder algo que no se pueda reemplazar.

Scheduling was ok, filling up forms was a breeze but credit card payment was a pain. I always get an error page while my card is being processed. Now I don't know if my card was already charged or not.

Llamé a su centro de atención 24 horas, pero solo escuchaba un tono de ocupado o una grabación que me recomendaba obtener mi boleto a través de su sitio web. Logré pasar, pero la línea estaba llena de ruido estático y la señora al otro lado no podía oírme. Pensé que era solo mi línea fija, así que intenté usar mi teléfono móvil, solo para descubrir que el problema está en su sistema.

P.D.
Imagínate que es más barato volar a la ciudad de Bacolod y tomar otro viaje en barco de 1 hora a Iloilo que volar directamente a la ciudad de Iloilo. Eso representa casi un 20 % menos en la cuenta.

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Abe Olandres

Editor-in-chief

Abe is the founder and Editor-in-Chief of YugaTech with over 20 years of experience in the technology industry. He is one of the pioneers of blogging in the country and is considered by many as the Father of Tech Blogging in the Philippines.

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92 Comments

Phil · 10 years ago

I completely agree. It’s okay for economy airlines to cut out unnecessary items like baggage allowances, meals, and other services but please don’t try to save money on important features like the booking system which paying passengers rely on. Some airlines don’t even do proper maintenance or security screening. If you can’t get the booking system correct, can you really be trusted to operate aircraft? Cheap will only take you so far. Try selling your customers some peace of mind.

Name: · 12 years ago

Unknown message

ashley zipzer anthonianne · 15 years ago

i just want to know the latest peso fare promo then its hard for me to follw evryday to online…so that can u send me everyday info about ur promo,so that i can easily booking.. tnx

Victoria · 16 years ago

Experienced UNAUTHORIZED CANCELLATION OF BOOKING for THREE freaking times!!!!

I booked a roundway ticket for Manila-Saigon-Manila last April 2010 so I could avail the special promo. I got the confirmation receipt and felt very excited. After a week, May 2, I got another itinerary receipt stating that I cancelled my Manila-Saigon flight, leaving me with my Saigon-Manila flight. It was a long useless argument with a customer agent. So i decided to purchase another ticket (have to pay higher for the fare). On May 18, I received an email again stating that I cancelled what I booked on May 2. I got very upset. I realized its costing me lots of money. I was able to reach the guest service manager and settle it through giving my ticket back plus a travel fund valid within 90days. And so I thought everything is ok… until yesterday, I received a phone call informing me that I cancelled my Saigon-Manila booking. haaaaaaaaaaaayy… this is really crazy!!!! they even insisted that maybe someone has an access on my email. But if that’s the case, then why is my other booking (like hotel booking etc) NOT troubled?
And why notify me three weeks before my tour? and a month past after the cancellation has been done?
haaayyy..

anyone here with the same experience???

catalino calacar · 16 years ago

gusto ko lang sana mgtanong kung anung ang mga promo this month.plz reply to my yahoo mail account ca****@yahoo.com.ph….tank you

fisniki · 16 years ago

Once again you have create a great post and serve the community with new idea. You have my thanks..:D

joy de leon · 16 years ago

go for pal or zest air. i never had a good experience with cebu pacific. a few years ago, the plane took off and the overhead panel dropped. when the stewardess attended to me, she fixed it the old-fashioned way by pushing it back. no explanation at all. worst, when the plane landed, i was already half-reclining on my seat because the overhead panel was an inch away from my face.

as we were leaving the plane, i pointed it out to the stewardess who said…”ahh, thank you for flying cebu pacific mam”

since then, i felt jinxed with cebu pacific. they don’t allow carts inside the pre-departure louge area and i had to walk with a heavy fragile hand-carried stuff all the way to gate 100-something!

just a while ago, while trying to book online – i didnt get a confirmation receipt after i have given all my credit card details! and their hotline personnel (who must be a call center agent with a long spiel) told me i should check with my bank…i know that…but it still meant my booking was zilch!

i take cebu pacific only when my schedule forces me to, otherwise, it’s pal or zestair for me.

don wall · 17 years ago

I have had problems for 2 years trying to book online. Only once has it worked at all. I even put a travel notice on my credit card and notify them that I will be buying foreign tickets.

CP takes all information including my credit card number and security code. The web site says “pending” for the purchase, then I never hear another thing from them. I guess it’s still pending for 3 days. I think it has gone into a black hole.

Now i think this is intentional on the side of CP. They force you to phone their appallingly bad call center, THEN THEY CHARGE MORE THAN THE POSTED ONLINE PRICES, not to mention the long distance charges and poor phone connections. Fuck them!

Edgar Chan · 17 years ago

No way I am taking or even suggesting anybody to fly Cebu Pacific. This is the most irresponsible airline I’ve ever experienced. I bought my sister a ticket on Sep. 4, 2009 for Dec. 18, 2009 flying from Taipei to Manila to Cebu. At this very moment, my sister is in Taipei airport arguing. They did not have her booking because according to them they changed their schedule. Neither me nor my sister received any notification of such change. Taipei check-in counter managed to give her a seat for 1:25am Taipei to Manila, but they can’t do anything for the Manila to Cebu. Now my brother is at their ticketing office. What’s the use of cheap fare if they don’t even have the decency to notify paid passengers of the change. Will consult my lawyer first thing on Monday.

asci · 17 years ago

took cebu osaka – manila no problem

but funny to read :)…and i had scary flights with zest…the screw near the propeller came out…i said this to the air hostess…she didnt even see what i mean

and e-ticket means you dont need anything (book online, then you can fly)…i never print out my tickets and if (only in asia) you need a ticket to enter the airport i say to the security thats called ticketless flying…and they ask at check in, so i can go in 2 minutes later…

in civilised coutries you can enter the airport whenever you wish ;)

unhappy about cebu pacific · 17 years ago

Yet another person here with the same issues. We have been trying to book online for weeks seeing the price go from 1000 pesos to over 4000. We also received the credit card error as we are trying to book from the US. We tried over many days and finally connected with the call center- it was great to have someone say they will take our visa card over the phone but it might charge the card but the ticket potentially would not be issued. No thanks… PAL is still be best as you know what you are getting. too bad they only fly 1 time a day to our location or i would fly them every time.

Can someone tell me exactly what e-ticket means for Cebu Pacific? It almost sounds like they send me a ticket via email but I still have to confirm it at the desk. Unless it is a paper ticket; I have had issues even getting through security on international flights even. Some of these little issues would really make the philippines a much better place to visit as i love it; but it is a nightmare dealing with all of the terrible systems and corrupt people. Such is life but it seems everything breaks on purpose but giving them a little cash seems to fix the problem right away. Interesting business practices…

Neil Bishop · 17 years ago

The pilots and planes are very good, it’s the admin that is so appallingly bad. The last time I flew Cebu Pacific was from Manila to Davao. My flight was delayed (no surprise) but the airline didn’t even tell the pilots and crew who turned up to fly a plane that didn’t arrive for another six hours! If anyone knows the email address for any contact people please share them. Nothing is published on their website, no doubt to ensure that senior management are not made aware of how badly run the airline actually is.

Barry McRae · 17 years ago

Was going to fly Cebu Pacific, Bangkok/Manila but after reading about the hassles people are having will choose another airline even if it cost a little more
Bazza James

jazz uyahera · 17 years ago

nakaka inis kasi nag punta kami hong kong nung pauwi na kami na delay dapat 10 naging 2 am di man lang sila nag bigay na water we dont have any money …………….we never ride in cebu pacific eny more………..soooooooooo bbbbbbbaaaad

Neil Bishop · 17 years ago

In Singapore, it’s a regular experience for Cebu Pacific to refuse eTickets because their computer system shows that they haven’t been paid for. Every night, there will be 1-5 girls (normally girls) who can’t fly because of this. Of course, nobody will take responsibility and there are no contact numbers or email addresses for responsible people within the organisation- they’re obviously aware of the problems and simply avoid contact! I think it is probably the worst managed airline in the world from an admin perspective but they have good pilots and new planes so at least they’re safe. However, they really are a national disgrace and reinforce the inaccurate stereotype that nothing is well-organised in the Philippines.

susan flores villaronte · 17 years ago

in fairness to cebu pacific, i have no problem booking my family’s flights to cebu since january 2009 using my credit cards.

your experiences may not be the same with others.

dennis · 17 years ago

tried to purchase for this november flight. need to check it first for confirmation.

Alessandro Di Marco · 17 years ago

Cebu Pacific is run by thieves.
They overbook their flights incredibly and they send home everyone else without flying and without their money (with all kind of different excuses).

Want to play roulette book with them. Otherwise especially for long weekends and your deserve holidays use a proper airline.

This is just a scam.

I had a Confirmed ticket Singapore – Manila – Cebu and they sold it to someone else.

It can happen to you and you will lose hotel, visa ticket etc.

Then you’ll remember about this message (or you will find it later) angry like me.

Avoid this airline at all costs.

Olga · 17 years ago

Cheating on CEBUPACIFIC .. The worst air company, do never ever flight with cebupacific. they charge your money and not let u in on board inventing all kind of bull shit , to me happens that i was just one Late for check in – thats what they say, i arrive one hour before flights and they sad thats its closed all ready …. its really piss me off .. so angry..Never ever again CEBUPACIFIC ..

Justine · 14 years ago

hhahah.. poor people.. keep on saying they will never fly cebu pacific but eventually they keep on cebu pacific website just to avail the promo specially piso fare..lol

make$ · 17 years ago

Very informative post! Normally I don’t comment on blogs but this post deserves it :D

Cebu Pictures · 17 years ago

Marami sigurong customer na nag aagawan sa murang ticket. Ganyan talaga pag lumaki ang demand.

dafenhydramine · 17 years ago

I was also trying to book for caticlan today using their online book and pay and the result was unseccesful, they said my credit card was declined but I just got it and I haven’t used it.

AndreasF · 17 years ago

CEBU PACIFIC – ITS TIME EVERYBODY f LIES

Charged twice march 2008 ( 4000HKD )and cannot succeed in getting it back – despite delivery of documentation at the HKoffice.

Lance Gokongwei – you represent a load of UGW.

hans · 18 years ago

i,
i bought a ticket in june. my creditcardcompany paid them immediately. but cebupacific still said, the CC is delined, which is 100% not true. so i wrote them (with copy of my creditcardcompany statement) around 10 mails. but so far, they did not answer. i tried to call them, no chance to get through. i tried many mails direct via their website, but no answer too.
so, my flight is confirmed, but – according to CebuPacific – its declined. i guess, when i want to fly, they just dont let me fly.
2 month no answer. its not right what they do with their customers….
can somebody help with with another email adress from CP or e competent person there? please…
regards,
ha****@japan.com

robert mason · 18 years ago

STRANDED IN JAKARTA FOR OVER 1 WEEK WHILE TRYING TO CONTACT CEBU PACIFIC AIRLINES FOR A RESCHEDULE TO FLY BACK TO MANILA !
I AM ABSOLUTLEY DISGUSTED WITH CEBU PACIFIC AIRLINES & I WILL NEVER USE THEM AGAIN.
I HAVE BEEN IN JAKARTA FOR THREE MONTHS AND NEED TO FLY BACK TO MANILA ASAP.
I RANG THE TRAVEL AGENT AND THEY TOLD ME TO GO TO THEIR OFFICE SO I TRAVELLED TO THE APPOINTED TRAVEL AGENT [$$$$$TAXI]â€”PT.ANDALAN USAHA CEMERLANGâ€“THE ONLY ONE DEALING WITH CEBUPACIFICAIR IN JAKARTA â€” ONLY TO BE TOLD THAT THEY COULD NOT REBOOK MY FLIGHT BECAUSE CEBUPACIFICAIR HAD CHANGED THEIR COMPUTER SYSTEMS AND ALL TICKETS PURCHASED BEFORE 1st april 08 COULD NOT BE RESCHEDULED ONLINE.
WELL RING THEM AND CHANGE IT I SAIDâ€” THEY REFUSED!THEY WERE NOT INTERESTED IN THE SLIGHTEST DEGREE TO HELP ME [REMEMBER I AM A FOREIGNER HERE AND DO NOT SPEAK INDONESIAN].

YOU RING THEM YOURSELF- THEY SAID ITS YOUR PROBLEM OR BETTER STILL BUY ANOTHER TICKET AND GET A REFUND ON YOUR OLD TICKET WHEN YOU REACH MANILA!==why should I buy another ticket when i have a valid ticket here ??IT WAS IMPOSSIBLE TO GET THEM TO SEE MY REASONING SO I LEFT THE AGENTS SHOP IN A STATE OF ABSOLUTE DISGUST.
[ITS INTERESTING TO NOTE THAT THEY ARE VERY HAPPY TO TAKE YOUR HARD EARNED MONEY BUT DO NOT WANT TO DO ANYTHING FOR IT !!]BEWARE OF THIS TRAVEL AGENT !!
ANOTHER [TAXI RIDE$$$$$$] TO MY ACCOMODATION AND I TRY TO CALL CEBUPACIFICAIR ON MY CELL FONE â€”AN IMPOSSIBLE FEAT TOTAL WASTE OF TIME AND MONEY $$$$$
SO ITS IMPOSSIBLE TO CHANGE MY TICKET ONLINE AND
==========================================================
IMPOSSIBLE TO CHANGE IT THRU A TRAVEL AGENT AND
=========================================================

SEEMINGLY IMPOSSIBLE TO CONTACT CEBUPACIFIC BY CELL FONE!

OK I HAD FRIENDS IN JAKARTA WHO HAVE A LANDLINE [TAXI$$$$$] â€”-ON THE PHONE FOR OVER 1 HOUR WAITING TO BE SERVED AND THIS IS AN INTERNATIONAL PHONE CALL REMEMBER[$$$$$$$$] ONLY TO BE TOLD THAT IT WILL COST $130 DOLLARS TO REBOOK MY FLIGHT â€“[A NEW TICKET COSTS $150!]

THE CALL CENTRE AGENT WAS POWERLESS TO TO HELP ME OR SEE REASON SO I GAVE UP IN DESPAIR REFUSING TO PAY $130 DOLLARS FOR SOMETHING THAT I HAD ALREADY PAID FOR!

I AM TOTALLY DISGUSTED WITH THE WHOLE PROCESS NEEDLESS TO SAY THE CALLOUS TREATMENT AND INHUMAN DISREGARD CEBUPACIFICAIRLINES HAVE SHOWN TOWARDS ME AND MY SITUATION. AS WITH ALL CORPORATES THEY ARE DISTANCED FROM THE PEOPLE THAT GIVE THEM THEIR PROFITS ie THE CUSTOMER.IT IS IMPOSSIBLE TO HAVE CONTACT OF ANY MEANING OR VALUE BECAUSE OF THE WAY THE SYSTEM IS OPERATED.

THIS EXPERINCE HAS SO FAR COST ME ABOUT $300 â€” FOR TAXI FARES + NUMEROUS INTERNATIONAL PHONE CALLS + ACCOMODATION COSTS DUE TO EXTENDED STAY + FOOD + MISSED APPOINTMENTS IN MANILA â€“NOT TO MENTION THAT I WILL STILL NEED TO BUY ANOTHER TICKET TO GET OUT OF HERE SO IT LOOKS AS THOUGH ITS GOING TO BE A $500 DOLLAR EXPENSE DUE TO CEBUPACIFICS ABYSMAL SERVICE ! MORE IMPORTANTLY THE STRESS INVOLVED HAS BEEN ENORMOUS FOR ME
I WISH I HAD SOME MEANS TO BRING THIS TO THEIR ATTENTION BUT ITS SEEMS IMPOSSBLE TO CONTACT ANYONE THERE IN THEIR AIRCONDITIONED OFFICES
[NOT THAT THEY WOULD CARE ANYWAY] GOD HELP US ALL
BUT I SWEAR I WILL NEVER FLY WITH THIS AIRLINE AGAIN UNLESS I GET SOME SORT OF APOLOGY AND REIMBURSEMENT
SO IF ANYONE FROM CEBUPACIFIC WHO HAS ANY AUTHORITY READS THIS ACCOUNT OF MY EXPERIENCE YOU CAN ALL GO ANDâ€”â€“!!*#+====== YOURSELVES!!!!

May 21st, 2008 ROBERT MASON says: Your comment is awaiting moderation.

HAVING HAD MORE THOUGHTS ABOUT MY RECENT BLOG REGARDING CEBUPACIFIC AIRLINES AND THEIR APPALLING CUSTOMER RELATIONS SERVICE == WELL THEY DONT HAVE ONE IN REALITY!
AND THE APALLING DISREGARD THEY EXHIBIT TO THEIR CUSTOMERS I PERSONALLY CONSIDER THEM TO BE CORPORATE THIEVES
AND THEY SHOULD BE EXPOSED AND TAKEN TO COURT AND SUED FOR THE HARDSHIP AND TROUBLE THEY CAUSE TO UNSUSPECTING CUSTOMERS

Dale · 18 years ago

Well, I read these comments one year later, and nothing has changed at Cebu Pacific. They did the same thing to me. The amounts have been debited to my credit card, which I will have to pay, but my ticket has been cancelled because “they could not autheticate my credit card”. The customer service and telephonbe reservations still work in the same way, I’m put on hold and 10 minutes later it disconnects. I wish I had read these reviews before I booked with Cebuy Pacific. It cost me dearly, but I learned the lesson not to try to use Cebu Pacific ever again.

Jai Magpayo · 18 years ago

I blogged about Cebu Pacific’s seemingly scandalous online booking system on my website

jaijedi.multiply.com

I plan to do a documentary on the travel and tourism industry which will include airlines. I hope you don’t mind if i include your ugly Cebu Pacific experiences here.

Pophia · 18 years ago

I want to share our really bad experience with Cebu Pacific….

March 22, 2008 (HK-Manila flight) while we were checking-in our baggages, the Cantonese check-in personnel of Cebu Pacific suddenly tell us that we should pay HKD1563.00 (1-way) fare for our 2 year old daughter. HKD 1563.00 is the rate of Cebu Pacific if you get your ticket in HK airport, rate is same for child and adult. They are asking us to pay the fare because we booked our daughter as an infant and now, 5 days after her birthday, she is already 2 years old. According to the Filipina who seems to be the station manager (Liza Anarete â€“ if I spelled her name right), 1 day or 5 day is just the same, my daughter is still considered a child and not an infant.

Apparently, Cebu Pacific’s online booking system has a problem, they calculate the passenger’s age based on the booking date and not on the flight date. When my wife booked our ticket a few months ago, the system wont accept my daughter as a child and only accepted her as an infant which means fare is free. When we left Manila last March 19, we were not asked by check-in personnel to pay for my daughterâ€™s fare.

I tried to explain all these but to no avail, worse the Cantonese check-in guy, plus an Indian and the station manager told us we better leave our daughter or cancel our ticket if we cannot pay. They even threatened us by trying to cancel our ticket if we donâ€™t pay immediately.

Obviously I paid for the fare since I donâ€™t have any choice, all flights to Manila are fully booked during that night.

Yesterday when we tried Cebu Pacificâ€™s online booking system, the problem is already fixed. I guess they learned about this problem way before and my daughterâ€™s name was actually marked so we will be asked to pay for the fare before we go back to Manila.

You pay peanuts you get peanutsâ€¦.

Ann Margarette Bacalso-Paires · 18 years ago

With regards to their online booking, it is STILL not working. They still give you that error message when you click on the CONFIRM AND PAY button. I donâ€™t think itâ€™s just a 4 day server glitch as per what their agent told me. AS PER YOUR POST WHICH IS DATED FEBRUARY 2, 2006, itâ€™s more like a 2year 10days AND running glitch. hmmmâ€¦i thought they have repaired it alreadyâ€¦That is just plain BULL$#!%!!! Argggggggâ€¦

Ann Margarette Bacalso-Paires · 18 years ago

With regards to their online booking, it is STILL not working. They still give you that error message when you click on the CONFIRM AND PAY button. I donâ€™t think itâ€™s just a 4 day server glitch. As per your post which is dated last August 10, 2006, itâ€™s more like a 1year 6months 2days AND running glitch. hmmmâ€¦i thought they have repaired it alreadyâ€¦That is just plain BULL$#!%!!! Argggggggâ€¦

TO CEBU PACIFIC:

Where is the â€œexcellentâ€ customer service there? I had to spend a couple of hours staring at the computer screen and had several attempts to book a flight but all it gives you is an error message at the end. Geez!

To top it all off, I would already call it a miracle if my call to your call center gets answered within at least 30 minutes by a HUMAN. And as for that HUMAN, I have never encountered any customer service agents as rude and as ill-mannered as the ones in CP. Talk about finally heaving a sigh of relief coz my call has already been answered only to be put on hold again for like eternity.

I had a bad experience before with CP. Imagine, I was scheduled for a 5:45pm flight from Cebu to Manila last July 2007. With a 1year old toddler in tow, we waited for like 4hours more coz our flight was delayed. My daughter and I were supposed to take that 5:45 flight for Manila coz we had to bid goodbye to my husband (a seafarer) who was in Manila at that time and was already bound to take an international flight the next day to catch up on his vessel. A toddler that was already getting irritated by the minute and a mom who was just fuming mad as the clock slowly ticked by were only given a Jollibee meal for dinner and no explanations whatsoever why our flight was SOOO delayed. Well, at least the free COKE appeased my daughter for awhileâ€¦geeez! We were only able to depart at around quarter to 10 in the evening. We would have wanted to spend more family time before he departs for work for another 6months. But noooâ€¦CPâ€™s fucked up â€œon-timeâ€ schedules ripped us allâ€¦

Ann B. Paires · 18 years ago

I am just as pissed as all of the guys who left their comments here. Yesterday, I booked a flight for next week via Cebu Pacific’s online booking. I guess their system still has its glitches. Yep, everything was a breeze from the start but when I got to the last part for payment, my card was also denied. So, I then tried calling their call center and after several attempts, I was finally able to talk to one of their customer service reps. She assured me that my card wasn’t charged for the online booking that I made. Hmmm…well let’s just see about that then…I then proceeded to book and pay the transaction via phone which I find weird because you’re giving out all personal card info to someone you don’t even know. I was wondering of the possibility that the agent might use that info for her own. I’m keeping my fingers crossed on that one. Anyways, kept waiting for an e-mail but up until today, I still haven’t received any. And so, I had to push some buttons AGAIN and wait for some miracle to happen that I might be able to get thru immediately their VERY busy line. Up until now, I’m still waiting for someone tp pick up the other end. Hmmm…might as well get some sleep first…

Beau · 18 years ago

I booked a flight with Cebu Pacific for two to Manila today. Everything went fine until I got to the payment section with a “booking failure” message. I called the call center, but kept getting a busy signal. I hope they didn’t charge my credit card. I’ll try PAL instead and will avoid Cebu Pacific in the future.

john casey · 19 years ago

Dear Sir

In the past ,I have not had a difficulty making a booking on line.This year my credit card was rejected and I was told a visa credit card is no longer acceptable.I cannot understand the reason for this.

Yours Sincerely

John Casey

Penny Medy · 19 years ago

Upon browsing of the offer, I immediately decided
to treat my sister for Bangkok trip. But after reading all the negative feedback about Cebu Pacific on line booking, I won’t take a chance.

dave K · 19 years ago

I have never in my time booking ticket on the net come across such BAD, BAD service that Cebu Pacific has. I wasted several hours trying to book a flight from HK to Manila but my cards could not be processed. I hope my cards were not charged despite assurance from the call center in Cebu by a lady who I am not sure knows what is she talking about as she told me it is OK to book on line after I phoned them.
In short I wonder if there are any passengers flying on Cebu pacific flights, especially internationally. Shame on you CebuPacific, you give Cebu and the Philippines a bad name.
July 15th 2007

Tim · 19 years ago

Have fun booking online with Cebu Pacific. The time I used it the site looked pretty slick and actually worked, citing a reasonably priced fare from Manila to Tagbilaran of P688 plus taxes. All was good until the Pay Online stage. It wouldnâ€™t process either my perfectly good Mastercard or Visa despite numerous attempts. Instead it cited a Booking Failure stating â€œSorry, we are unable to get a timely response from the payment gateway. Please contact our Call Center. . . Our agents will advise you on how to continue with your booking. . .â€ I promptly called the Call Center. After a long wait I got an operator whose help on my booking amounted to offering a ticket on the requested flight for approximately P1000 more than the price I had tried to book online. Upon asking her why the higher price, she responded saying prices go up right after booking failures. I checked the price again online. The price was still the original online price I had cited her. I asked to speak to her supervisor for an explanation. I waited 15 to 20 minutes until the phone went dead. Talk about classy customer service, not to speak of lying to potential customers about ticket prices! The impression I am left with is Cebu Pacific is in the current practice of denying online purchases in an attempt to manipulate prices based on demand. My suggestion? Clean up your act and deliver your promises, Cebu Pacific, or lose a host of customers to your better serving competitors.

joy · 19 years ago

joy say:
April 16 2007
Booked a few tickets this day,a few times said an error occured,Phoned the call center,assured me that the transaction was not completed. So went ahead and re book. Surprise…arrived with my bank statement charged PHP 4,002 and no ticket,no booking no.Made more calls to there call center,send e-mail if they could enlighten me what the charges is for but so far no reply.

maricel · 19 years ago

cebu pacific is very updated in taking money from customers and worst service I ever had in my life.They are taking money from accounts eg.e-ticket but not giving the required service in return.I myself was refused to board and required to wait for more than 3 hours with no result in fact I had my detailed transaction presented to the counter.I was made to pay for rebooking for another day but no choice the trip was urgent,i had to fly that day so cebupacific made me purchase for another ticket.Very unfair.full of hassles.so traumatic to be with cebupacific.

mayflor · 19 years ago

I used my debit card to book a returned ticket for my husband Gilbert Fuertes from from Davao to Cebu transaction NLK73.The amount of 3097.92 was deducted from account but he was refused to board because according to the counter the transaction was not approved.A detailed transaction report was presented during the check-in but still he was refused to board.This is very frustrating and dissapointing.Very inconvenient.Loosing money for waste.

uchenna26 · 19 years ago

were you using a valid credit card or one of those debit cards that “kinds of works like a credit card”, i dont know the exact term. anyway, processing errors would really occur if there is something wrong with the card in the first place. amount charged may be more than what the bank would allow, number of transactions per day could have gone over the limit, etc…

i think e-tickets would be beneficial in the long run. if only the system could be perfected, think of the number of trees we can save.

Arnold · 19 years ago

Cebu pacific really sucks! I thought , I was very lucky enough that I availed their promo fares almost 50%. My booking is confirmed and i received an email for my e-ticket. I used my credit card as mode of payment. Then, a day later, i received a text message from cebu pacific (2327) stating that in my transaction there was an irregularity. they asked me to call their call center, so i called them up… so i will know the reason why there is some irregularity… they told me that during my booking day their server occured an error as a result, i have a balance of about 7,000… imagine that…. it’s really hassle and inconvenient in my part…. Hope the big bosses of cebu pacific will do something about it… soon or later they will have no more customers..

rudy · 20 years ago

i was very frustrated on your highly advertised online booking, it’s a pain in the ass sitting whole day trying to book but still no good result was achieved.i hope that you perfect your system first before advertising. Good luck!

Maria · 20 years ago

I planned to try Cebu Pacific, I’ll always like PAL but decide to try Cebu Pacific this time. I went for their new e-ticket stuff. Now, it seems to me that they don’t have currency converter on how much there gonna charge my card. I called them and talk to this lady about that and she just said that their automatic system will convert if for me, which is so pathetic coz I dont know what’s their value for USD, it may higher to lower who knows.
Then, I’ll let somebody purchased it for me from Cebu then they can just email the receipt since it’s called “e-ticket” but they said they can’t! I wasnt so happy about it so I let this guy cancelled my ticket then went to PAL. E-ticket for Cebu Pacific is just not that good. Same thing with my friend but her case, she has this confirmation details that different in their system which is worst. I’ll never ever fly with Cebu Pacific!!!