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Nokia 5800 Unboxing & First Impressions




Hello! Are you a Nokia 5800 XpressMusic owner? Please take the quick survey here!

So, I returned back to the Nokia Store after the line has thinned and bought a unit to review. Will need a couple more days to cook up a full review but here are my first impressions and some more unboxing photos of the Nokia 5800 XpressMusic. Update: Read our full Nokia 5800 Review.

nokia 5800 xpressmusic
What’s inside the box? The Nokia 5800 phone, a stylus (+1 extra), the guitar pick (plectrum, works as a stylus too), charger, microUSB cable, TV out cables, headphone + handsfree, hardshell rubber casing, phone stand, and CD installer.

nokia 5800 xpressmusic nokia 5800 xpressmusic nokia 5800 xpressmusic

The presence of the stylus and the guitar pick stresses the need to use them instead of your finger. The phone is a little bulky but feels light for its size and the screen size isn’t as large a real-estate as expected (same as the Xperia X1).

nokia 5800 xpressmusic nokia 5800 xpressmusic nokia 5800 xpressmusic

The 5800 is not Nokia’s first full touchscreen phone. They had the Nokia 7710 back in 2003 but was discontinued. Since then, Nokia had 5 years to fix and perfect their touch screen platform and UI so my final review will put some focus on this. Likewise, as a member of the XpressMusic line, the Nokia 5800 is expected to rate high on the multimedia side.

nokia 5800 xpressmusic nokia 5800 xpressmusic nokia 5800 xpressmusic

So far, I’m not very impressed (for one, the microUSB port is busted and cannot be detected by the PC). Expect the full review of the Nokia 5800 within the week.



Abe is the founder and Editor-in-Chief of YugaTech. You Can follow him on Twitter @abeolandres.

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66 Responses

  1. Kenneth says:

    I’m still looking forward for that full review. :-)

  2. sky says:

    That’s not good news, quality-wise. Although I don’t use the cables that come with phones anymore [Bluetooth-sync with my laptop instead], it’s still necessary for updating a phone’s firmware. Hopefully, this is just with your unit and not a widespread defect.

  3. Ed says:

    Nokia phones aren’t so popular in the states. Personally, i haven’t had a nokia phone since like 2000. One thing that is extremely refreshing is the inclusion of necessary peripherals. Phone makers tend to make a ton of money by selling necessary peripherals that they should just be including when a phone is purchased. Is this common with nokia phones? This phone seems to come with everything you could possibly need, minus a working microUSB haha.

  4. Bruce says:

    What “extras” came with it in the way of free music? I guess that there won’t be a “Comes with Music” coupon in there, but were any free tracks from Nokia Music included?

  5. Huan22 says:

    Pretty sleek phone ei.

  6. PinoyDIgg says:

    I waited for 4 hours on queue during the launch just to grab 2 units with issues. One has dead pixel, the other one has random distorting of display. retuned both for replacement. unfortunately, the other one still has distorting display issue. they don’t want to replace the unit for the 2nd time unless the issue is generated on the store. for a defective unit used less than 24 hours, they wanted me to go to Nokia Care for my concerns. i was frustrated and demanded for money back on one unit. the store manager did not agree and even raised her voice to me. So frustrating experience. They have replaced the unit but later i found out that it doesn’t have the Nokia Music application.. damn it….

  7. yuga says:

    @PinoyDigg, wow, two faulty units huh? Will be going back there to have mine replaced as well.

  8. jhay says:

    Faulty units this early on? My, my…hope the phone will live up to the hype it built.

  9. Bob Reyes says:

    The last Nokia phone I bought was the 3530, when it was launched by GlobePH. After enjoying it for a couple of weeks, it simply died — keeps on rebooting by itself. I never bought a Nokia since then. I’m a happy Palm and Motorola user now.

  10. Beau Rudd says:

    The big thing that I don’t like is the stylus

  11. flamark says:

    [QUOTE]
    I waited for 4 hours on queue during the launch just to grab 2 units with issues. One has dead pixel, the other one has random distorting of display. retuned both for replacement…

    –PinoyDIgg
    [/QUOTE]

    I was also on the line for more than 4 hours during the official launch date of the 5800 at Global City. I was the 34th person on the line. So far I didn’t encounter any hardware issues like that.

    [QUOTE]
    So far, I’m not very impressed (for one, the microUSB port is busted and cannot be detected by the PC). Expect the full review of the Nokia 5800 within the week

    — yuga
    [/QUOTE]

    I must be lucky because even our Windows 2000 systems in the office are able to detect the microUSB.

  12. wow, ang ganda, wala nga lang dvbh receiver…sayang

  13. boybawang says:

    Is there a way to disable that odd way of searching contacts and use numeric-multi-tap instead?

  14. seoulbox says:

    hello.

    meron na ba nito sa greenhills?

    I’ll get this phone instead of E63 in case na ang price niya ay 15T.

    ahe.

  15. Maurice B. says:

    Any news about the pricing?

  16. Nikka says:

    To Bruce: the “freebies” that come with the phone are as follows: Kjwan’s ’13 Seconds to Love’ album preloaded on phone, 25 preloaded music videos and 25 music tracks from Universal Music, voucher with access to 450 more free tracks from the Universal Music site, Airborne Access free WiFi for 2 months (to help access more tracks from Universal Music) and 2 preloaded games — Bounce and GT Racing.

    To Maurice B: SRP of the 5800 is P19,900.

  17. andy says:

    i want to buy this one its 20,800 at nokia moa and 100 to 200 pesos more at nokia glorietta..
    im selling my nokia n81 8gb 15 taw to buy this cno kaya interested?

  18. jon says:

    my staff bought two, bought defective and returned. the other one honored via immediate replacement, the other one sad to say has to go through nokia care. its a lemon phone or a batch full of lemons.

  19. marlon says:

    bought mine at moa last january 10 for 20800. unfortunately, the freebies were not included in the phone. no activation voucher for the 450 songs at the same there are only 9 preloaded songs and 2 videos. return it to moa, they said that they will just email to me the activation code as well as the preloaded songs and videos. do you have an office manager installed in order to view email attachments in ms word. can it support such an attachment.

  20. rona says:

    may ksma po bang 8gb na mem card ung 5800???

  21. yuga says:

    @rona, yup, it comes with a free 8GB microSD card.

  22. Incus says:

    I want me money back. Madaming manufacturing defects yun phone.

  23. Bruce says:

    @Nikka – Many thanks for the info.

    Went to Glorietta Mall Nokia store today to pick one up. They only had “blue” models left in stock, and apparently none of these ones included the Universal Music coupon. The clerk said that only the red models came with vouchers. Uhuh, didn’t believe him. Asked him to call some other stores to check on their stocks and he went into the back and came out after awhile to state that nobody seemed to have boxes with the coupons.

    Okaaaay. I took down the number of the Bonifacio store, called them and spoke to a nice woman who informed me that they had loads of red & blue models all with the music coupon.

    I have a feeling that clerks in the other Nokia stores are just removing the music coupons from the boxes. Oh, and they actually wanted 1000p more in Glorietta than the announced 19900p price. Mind-blowing to say the least.

    Cruised over to the Bonifacio store, met some *very* nice and helpful staff. They totally tested out the phone (dispay, usb & wifi) for me. I almost bought two just because they were so nice & helpful. Restored my faith to say the least. When the n97 comes out I’ll probably make the trek back to Manila just to go that shop.

    Btw, I really really really liked that little shopping area where the Bonifacio store is. When did that open up?

  24. ramos says:

    19k rin po ba yan 5800 pag bblin ko sa nokia store sm north edsa? tnx

  25. flamark says:

    [QUOTE]

    I have a feeling that clerks in the other Nokia stores are just removing the music coupons from the boxes. Oh, and they actually wanted 1000p more in Glorietta than the announced 19900p price. Mind-blowing to say the least.

    –Bruce
    [/QUOTE]

    Hmmm, initially I thought the staffs at the other Nokia Stores are just plain stupid compare to the staffs at the Nokia Store at Global City. But then probably you’re right. Some of these people are just removing the music coupons. It’s really quite illogical that some 5800 will not have the coupons and others have (Well, if this was a 3rd party store at Greenhills then I wouldn’t be suprised, but this is Nokia!).

    On the other hand, the staffs at the Globaly City told me that the price of 5800 will remain at PHP 19,990 even after the launch date and the price is same for all Nokia Stores around the Philippines. But so far, the one in Glorietta, just as you wrote, has a different price. The Nokia Store at Cyberzone, SM North sells the 5800 for PHP 20,400.

    I have only one conclusion here. If you wanna buy the 5800, buy it at the Nokia Store at Global City. They sell the cheapest 5800 and provides good support service (Well, in most cases).

    [QUOTE]
    bought mine at moa last january 10 for 20800. unfortunately, the freebies were not included in the phone. no activation voucher for the 450 songs at the same there are only 9 preloaded songs and 2 videos. return it to moa,

    — marlon
    [/QUOTE]

    No freebies? That’s weird.

    I would like to know for those who have the 5800 if you have the Kwjan’s VIDEOs or Kwjan’s AUDIOs. Which one is really included on the package?

  26. flamark says:

    [QUOTE]
    19k rin po ba yan 5800 pag bblin ko sa nokia store sm north edsa? tnx

    –ramos
    [/QUOTE]

    Nope. The Nokia Store at Cyberzone, SM North sells the Nokia 5800 for PHP 20,400.00

  27. Bruce says:

    @Flamark – the “funny thing” was the look on the clerk’s face in the Glorietta store when I asked about the music coupon. He froze up for a couple seconds and then gave the “none of the blue models have the music coupon” statement. It’s pretty low that they are doing this at official Nokia stores, most ppl won’t even know that they are missing something valuable from the retail box.

  28. yuga says:

    @Bruce, flamark and the rest:

    The Nokia Store in Boni High Street was the official launching pad of the 5800. I reckon the staff there had undergone additional CSR and tech training specific to the phone which is why the high level of service.

  29. Incus says:

    I got a Nokia 5800 Xpress Music at the launch in Bonifacio High Street last January 10, 2009 (Saturday, which coincidentally was my birthday). I was there as early as 8AM so I was included in the first 58 and received the free SennHeiser headset. The unit was a red one version 11 firmware.
    Upon demo of the unit, we already experienced a problem upon refreshing the music library which took more than 30 minutes to complete, while the other owners I was with took merely 3 minutes for their units to finish. After further waiting, I was referred to the product manager for marketing, Ms. Corrine Risos. Since the store was quite busy then, she gave me her number so that if I would have further problems with the library I could call on her.
    The unit was fine until Sunday evening when I noticed the sudden drops in volume when making calls and the music library kept continuously refreshing but wasn’t adding any files. I asked Nokia Care Greenbelt if they were aware of the earpiece problem and if the technical team can take a look at it. The staff answered that they are not yet aware of the earpiece problem since this was a new phone.
    I then called up Ms. Corrine Risos Monday morning and met with her and the head engineer Brian Lee at the Nokia Philippines office in Makati. Apparently they were not aware of the earpiece bug problem, which was reported in forums from countries who had earlier launches. After showing them the problem with my unit, they asked if they could borrow it for diagnosis. Knowing that it was a quick fix based on the Youtube solutions, it took them longer to resolve the problem. Anyway, I waited until 7PM the next day but to no avail. I was informed that they fixed the earpiece bug but they were having problems with the refresh music library function.
    Since I was at the Bonifacio High Street area, I went in the store and asked the store manager Ms. Bess about their policy regarding refunds, she said none “WALA KASI ELECTRONICS ETO” (None because these are electronic devices) and that Nokia care would either repair or place the item pending diagnosis but definitely NO REFUNDS.
    Come Wednesday afternoon I was informed that the unit was fixed and the messenger was to deliver the unit around 6-7 pm at our house. When it arrived, I tried turning it on but wouldn’t so naturally I thought that the battery might be discharged, but after charging for an hour the charging lights wasn’t turning on.
    I called Ms. Risos again but according to her, the unit was functioning prior to sending and that even tried turning it on and off but had no problems. She promised to elevate my case to the Nokia Care which was the usual protocol. So this morning she informed me that someone would call me regarding my case. I tried my luck and tried to call Engr. Bryan Lee since he was from Nokia Care. He was informed by Ms. Risos of my problem and that I wanted a refund. He informed me that the usual case would be replacement but since it was a special case he arranged the refund at the Nokia Store at the Bonifacio High Street. But what further frustrated me was that I had to return the Sennheiser headset and other freebies, which I believed I was entitled to since I was in line at 8AM to claim those items upon purchase for free. And what about the effort and time I spent to get this unit and all the birthday greetings I received and videos which were on the phone when it was still functioning? Yes I have my money back but could I charge you back for those which I lost due to a faulty unit?

    I waited so long for this phone and I really wanted it in lieu of getting an iPhone. What made me consider a refund instead of a replacement was that I had no assurance that the replacement units would be free of any malfunction. I know several owners who purchased the same units that day at the same store having similar problems and still waiting for a response from Nokia Care. Could it be that Nokia Care really doesn’t really care for its customers?

  30. shei says:

    Can someone please help me where to find the authorized dealer of nokia phones?
    Also can someone please update me about the price of 5800?
    Thanks.

  31. shei says:

    Questions:
    1. Can I type/write a message and send it after while listening to music in this phone (nokia 5800)?
    2. Can access or navigate other features of my features of this phone like access to my pictures or video while listening to music?

    I really need a reply please before i buy this one.

    Thanks. Please reply to me via my email [email protected]
    Thanks a lot!!!

  32. Raymund says:

    Bought mine last saturday jan 10 at bonifacio highstreet, returned it the next day because the wifi feature isnt working. I had to wait for the store manager to get in so shed can decide if she is gonna replace the my phone ( I waited for 1hr). unit was replaced that day. The manager told me that if i get another defective phone I have to take it to Nokia Care.
    I am using bluetooth headset to make calls so i did not realize that the 2nd unit’s earpiece was also defective not until wednesay. returned the 2ND DEFECTIVE unit to Nokia Care MOA. I demanded for another replacement or refund for the reason that NOKIA is selling defective phones. I even talked to the manager and she politely replied to me “we are a repair center, we dont do replacements or refunds”. I had no choice but to leave my phone there and wait for 1 week to see if they can fix the problem. I paid for a price of a brand new phone and they gave me defective phones twice. And after they repair it, its like getting a refurbished phone for the price of a brand new phone. Nokia, I want my money back.

  33. ria says:

    So far, I haven’t had any major problems with my phone. I was disappointed, though, that the Kjwan songs were not loaded. I also had a minor scare just this past Friday. The songs would play, but you couldn’t hear the sound; you had to adjust the volume to be able to hear the sound, and this happened for every song I played. I turned the unit off, waited a few minutes, then turned it on again, and the player was back to normal.

    The USB cable was working fine with my laptop. I use a MacBook. I downloaded software from the Nokia Europe website to allow me to download music from my itunes and into my phone. It leaves much to be desired, but it works.

  34. marlon says:

    the one i bought is the blue one. no music coupon unlike the red one that my wife bought. i also notice flickering of the screen when some applications are being performed. Some stores really sell it a higher price, nokia mall of asia sells it 20800.Previously i had a problem opening email attachments (ms word) so i downloaded the free quickoffice included in the phone. still was unable to download email attachments. i was informed that i have to first go to yahoo.com and then mail rather than directly to yahoomail.com.

  35. Nikka says:

    To Shei:
    1. YES you can type/write a message and send it after while listening to music on the 5800
    2. YES you can access or navigate other features of the phone like gallery while listening to music

  36. Raymund says:

    @Incus:
    Can you give us the contact number of Ms. Corrine Risos or Brian Lee? I would also like to have a refund (others ay want too). I just got my 5800 repaired from MOA yesterday. Today I’m returning it again to them for another issue.

  37. Incus says:

    @Raymund

    E-mail me at [email protected]

  38. marlon says:

    went back to nokia moa for the activation code since the phone unit that was given to me does not have the activation code for the free music downloads. i was informed that they will provide to me a new memory card since it seems that the blue version of the phone memory card was not provided with the free loaded songs and videos as well as the activation code. it is the reason why it has no icon for nokia music. at the same time, the software for the blue phone that was installed was version 10 unlike that in the red version of the phone na version 11 na. so it has to be updated in order to remove the flickering or glitch when opening an icon. fyi

  39. mark says:

    why not buy the phone in ebustore.com.ph…

    now the 5800 is only P17,900

  40. mark says:

    why not buy the phone in ebuystore.com.ph…

    now the 5800 is only P17,900

  41. Sam says:

    so….defective talaga ung fone?!!! it doesn’t work after a few days???!!! or…only for some other fones?! please reply…… i need to know..

  42. barlis says:

    malinaw na kelangan i-update mo ang unit mo sa version 11 para mawala yung bug at umayos gamitin… daw..

    pag binili mo to ang software version nya ay nasa 10 palang at mahirap pang gamitin dahil nagha hung pa at matagal mag load…

    kaya kelangan mag update ka ng software pag bumili ka nito…

    after that.. ok na naman daw..

    bout naman sa earpiece problem… may solution na daw…. kadalasan talaga mabibili ay yun ang problema… try this site to enhance your idea..

    fixing nokia5800 earpiece

    http://dailymobile.se/2009/01/10/video-how-to-fix-the-nokia-5800-xpressmusic-earpiece-sound-problem/

  43. 5800lover says:

    gosh, after reading those comments, you scared me on buying the 5800 xpressmusic!! At first, I was really convinced this is a very nice phone and thought of buying one for myself, but now that I read your replies, I’am having second thoughts..

    Oh well, there’s other people who says their units are ok,might still consider on buying one. :)

  44. Carlo Psion says:

    I’m so convinced to purchase this gadget but not after reading this thread. I got so scared as hell. Need help guys, if I will still pursue this lemon, what do you think should I check while on the store? I have this tendency to be overwhelmed once I have the unit on my hand thus, can no longer check other functionality. Thanks.

  45. Raymund says:

    I took my 5800 back to Nokia care for repair for the 3rd time in just 45 days.

    “Oh well, there’s other people who says their units are ok,might still consider on buying one :).” –> ang swerte naman nila :(

  46. Raymund says:

    errrrrr….correction. 35days pa lang pala yung 5800 ko. :D

  47. tin says:

    i would like to ask..

    are all 5800 in the Philippines is made in china??? if not,, where can i buy made in hungary???

    pls respond!!!!!!!

    THANKS!!

  48. albert says:

    lahat ng 5800 made in china eh. malimit na may problema ung blue, ung red hindi masyado.

    ang naging problema ko lang un ayaw mag install ng application kasi expired daw ang certificate.

    naayos naman yun ng ireset ko ung phone sa factory default settings nya tapos nilagay ko ung country code sa hongkong

  49. tin says:

    THANKS mr. albert

    gusto ko po bilin ung blue..

    kaso anoano po ba ung problem ng blue???

    help me decide..

    pls!!!

    THANKS!!!

  50. Gyrel says:

    I am planning to buy one on last week of March and I’m just wondering how long the warranty takes for 5800??

  51. simeone says:

    mu hubby just bought his N5800 last saturday and so far ,he is satisfied with the phone only that the cd installation software doesnt work in our computer…how can we make it work ?
    he bought the blue one,it was pre-loaded with kjwan’s songs and videos but no music voucher..i am also planning to buy N5800 next week..i was actually so excited to get one for me ,but after reading your reviews,i am having second thoughts..but i still might get one after all.

  52. simeone says:

    mu hubby just bought his nokia 5800 last saturday and so far it’s doing fine,except for the cd software installer it doesnt work with our computer..anyone knows how we can make it work ?
    im also planning to buy one for me…

  53. bart g. says:

    hey,
    ik ben sinds gisteren in bezit van een nokia 5800 en ik heb er niks anders dan lof over te zeggen.
    maar kan iemand mij misschiens helpen met de gps?
    zodra ik maps open wordt er gevraagd :’online gaan?’ wnr ik ja duw komt er na een paar secondjes dat dit niet gaat…. iemand een idee ?
    en ook als ik positie bepaling doe kan er geen sateliet gevonden worden .

    kan iemand mij aub helpen ?

  54. bart g. says:

    hey,
    ik ben sinds gisteren in bezit van een nokia 5800 en ik heb er niks anders dan lof over te zeggen.
    maar kan iemand mij misschiens helpen met de gps?
    zodra ik maps open wordt er gevraagd :’online gaan?’ wnr ik ja duw komt er na een paar secondjes dat dit niet gaat…. iemand een idee ?
    en ook als ik positie bepaling doe kan er geen sateliet gevonden worden .

    kan iemand mij aub helpen ?

  55. tin says:

    supported po ba ung Pilipinas ng FRING??
    if ever na supported my byad po ba ang mga calls dun??
    please answer my post thank!!! Ü

  56. Trortimparo says:

    Интересный сайт, автору спасибо

  57. rejj says:

    Any idea where to get flash firmware update, so you can install google maps? Thanks

  58. driftracer85 says:

    hey! what’s with the 5800’s distorted display once you release the keypad lock?!?!? it’s so annoying!!! i just bought mine a few weeks back! anyone help?

    i just hate unlocking and locking my keypad 3 or 4 times to get the screen to work well

    thanks

  59. jpx3m says:

    wala po ba talaga warranty ang lcd dito sa pinas? bakit ganun? para kasing nagiiba ung brightness ng lcd pag nanunuod ako ng video…

  60. E says:

    i only have a problem with the gps and bluetooth… sometimes i need to retry transfering files using bluetooth for them to be transfered… i cannot use the gps…

  61. ramesh says:

    i want to no real price of this money??

  62. Pau says:

    can somebody update me for the latest price for this unit N5800 and kung sn located n mall?? brandnew w/ 8gb and is it still possible to hve this w/ freebies ?if so,,(pls do specify wht are those )thnx. this will really help me a lot coz i dn’t know if im gona buy this or ill just ask my titas to buy me there in saudi if it’s quite cheaper ^_^

  63. esme says:

    ya ne diosunuz arkadaÅŸ yaa hiç biÅŸe anlamadım dediklerinizdenn…….

  64. Snurhoovorync says:

    Newhouse, presidente di Condé Nast International Jonathan Hogan Scarpe Presidente e Tod Group vice presidente Andrea Della Valle hoganscarpe-it.blogspot.com

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