Jollibee has issued a statement addressing the viral raffle controversy after its Burger Blowout promo faced backlash on August 15. The fast food chain confirmed that fraudulent third parties exploited the system.
The former noted that they did this by submitting multiple unauthorized entries during Week 3 of the raffle. Jollibee said it has worked with the Department of Trade and Industry (DTI) to find a solution.
The regulators approved Jollibee’s request to suspend the succeeding draws. The company also disqualified the invalid Week 3 winners and will conduct a re-draw to ensure fairness.
To prevent similar issues, Jollibee has strengthened its verification and validation process in compliance with DTI’s directives.
‘We will be temporarily postponing succeeding raffle draws. Please be assured that this will not affect previously declared legitimate winners,’ the company said. Details on the re-draw, Weeks 4–6 raffle schedules, and the special raffle will be announced soon.
The controversy began when names of Week 3 raffle winners, such as ‘Hobby Dynamics’ and ‘Oral Murphy,’ went viral. Netizens slammed Jollibee for picking out winners using AI-generated names. The incident led to public skepticism and calls for more thorough verification before posting winners online.
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