BDO’s brand new Mobile Banking App is still wonky

Last January 18, BDO silently updated their completely new mobile banking app. The new app is labeled as “BDO Online” to differentiate it from the old “BDO Digital Banking” app.

When you download the new BDO Online app, you log in with your old credentials and you’ll receive several text messages (SMS):

1) The first SMS is an alert that there is a new login; if this is not you, you’ll have to report it.

2) The 2nd SMS is a request from a new device and you will have to reply “”ADD DEVICE” within 2 minutes.

3) The 3rd SMS is supposed to get the 6-digit PIN code (OTP) that you need to input.

Unfortunately, the 3rd SMS (OTP) never came, even after several attempts. This is the same problem a lot of users are experiencing base don the reviews on the app in the Google PlayStore.

Currently, the new BDO Online app is getting a Rating of 1.9 from ‎2,913 votes.

Fortunately, you can still go back to using the old BDO Digital Banking app.

UPDATE: A source shared this process on how he was able to log in to the new BDO Online App. After calling the BDO hotline, he was told to send “ADD DEVICE” text to these numbers:

+639088686043
+639457893836

After this, the app finally worked. Several other users commented that this process is legit despite looking a bit scammy.

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12 Comments

W. Dml · 2 years ago

Sending money has become a problem with the new app. Failed transaction always happens and no instructions on how to re enroll accounts to obtain the usual transaction amounts.

Francis Charles · 3 years ago

I was able to login but account details keep on loading and at the end do not load at all. Error says “Sorry we’re unable to do that right no.

Kinny · 3 years ago

I was skeptical at first but I got no choice but this is LEGIT. Thank you! Very helpful.

Mark Vil · 3 years ago

Thank you very helpful article. GOD bless

Chris · 3 years ago

Instead of replying “ADD DEVICE” to a number that’s probably (02) 25678, create a new message and enter “225678”, without quotes, as the recipient with the message “ADD DEVICE” then hit send. It should reply with the OTP you need.

Joshua · 3 years ago

So Im guessing BDO Network Bank wont work with this

WM · 3 years ago

A lot of SMS problems are due to the terrible cellphone service from companies like Globe. Many sms messages routinely take many minutes to send or receive and after visits to 3 stores and online confirmation from Globe my mms still is disabled. BDO may have problems….relying on slow cellphone providers sms messages is one of the..

Pos · 3 years ago

BDO digital banking isn’t better whatever…poor app, services are often down,… It’s the reflection of their office. Long queuing, incompetent employees, 3 hours to make international transfer, getting a loan is all about dishonesty ( you fulfill all the requirement, no doubt you d get your loan, they take 5000 application fees, then sorry)

St Louis · 3 years ago

BDO needs to wake up and smell the dolomites and snap back to reality if they intend to retain their clients.

Raymark · 3 years ago

It’s not new. Been using it for months. I switched device and I can no longer login to the old app, so no choice but to use this “new” app and their BDO pay app which has the same features!