#8888 Citizen’s complaint hotline

Office of the President, in partnership with Globe, launches a citizen's complaint hotline where they can raise concerns and requests to the government. Powered by Globe, the public may process the full details of their complaints, requests, and concerns through a text message on the Citizen's Complaint Hotline. To process the complaint and requests, their message should contain more than 200 characters and be sent to 8888. Any information that will be received will be used in the transaction and next contact with the 8888 Hotline following the Data Privacy Act and the Office of the President's Data Privacy Policy. Smart, in partnership with the President's Office, also offers a citizen’s complaint hotline where the public can raise concerns and requests to the government. Smart recently sent out an advisory to its subscribers indicating the said complaint hotline. As cited in the PCOO report, the 8888 Citizen Complaint Center receives complaints and grievances from the public and, in turn, endorses these to relevant government departments or agencies for immediate action. Through this platform, citizens can now text 8888 from both Sun and Smart to raise their concerns, complaints, and requests for government assistance free of charge. Read more in our articles including "Office of the President, Globe, launch 8888 Complaint Hotline" and "Office of the President, Smart launch 8888 Complaint Hotline".