Globe to offer rebates caused by network disruption

A couple of days ago, Globe postpaid and prepaid subscribers have been experiencing problems making calls and sending text messages across the Metro. Globe then issued a statement explaining that the disruption was caused by a connectivity issue within their network systems.

Globe has been trying to restore its services to normal and in recompense, will be offering rebates to affected postpaid and prepaid customers.

Here’s the official statement:

Temporary disruption in South Manila last September 1

Last Saturday, September 1, 2012, we monitored subscribers having difficulty in making and receiving calls while they are in identified areas in Southern Manila, particularly Las Pinas, Paranaque, Muntinlupa, and Taguig. The temporary disruption was caused by a connectivity issue within our network systems.

By Sunday evening, September 2, 2012, we were able to restore call services partially, as certain affected areas have already reported service improvements. We wish to assure our subscribers that Globe is continuously working 24-7 to make sure call services in the remaining affected areas are fully restored as soon as possible.

As of today, this issue has been corrected and services are back to normal.

Globe is prepared to offer rebates to affected postpaid and prepaid customers. We will notify affected customers with details on the customer rebate through SMS.

We deeply apologize to our affected subscribers for the inconvenience. Thank you.

{source}

If you’re one of those affected by the disruption, do drop us a comment on how your rebates are coming.

Note: We remember back in May 9, 2011, Globe also had a network disruption which prompted them to give back rebates to affected customers {see story here}.

Diangson Louie

This article was written by Louie Diangson, Managing Editor of YugaTech. You can follow him at @John_Louie.

https://www.yugatech.com

34 Comments

Xander says:

12 years ago

I’ve been experiencing network issues for atleast 4 months now. I’m a postpaid subscriber located in Makati. The most disappointing for me is the internet service for my phone, I’m using blackberry and subscribed to BIS.
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Rory Jimenez says:

12 years ago

Shouldn’t Globe just do an across the board rebate for the “technical” glitch?
I live in the affected area but my billing address is in Ortigas Center. I’m just wondering how they are going to go about the rebate.
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remar barquilla says:

12 years ago

i am a globe postpaid subscriber, last sunday night i called to dagupan and the problem is that i can’t contact my loved one. i called globe customer service and ask if i was hit by system restoration but advise me that i am not. then the agent looked at dagupan area and found oout that the problem is in te dagupan area, so am i expecting a rebate for that too?
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Jameson says:

12 years ago

I really have a hard time calling Smart numbers, I’m on postpaid plan and I had this for almost 10 years already. It’s really tempting to switch.
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poncy says:

12 years ago

Thats it. Nakakapagod na itong globe na ito. Magpaputol na ako n ako ng broadband plan ko mamaya.
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Erik says:

12 years ago

My problems with Gobe.
1. Dropped calls – major problem
2. Weak signals even at ayala malls???
3. I normally have to dial twice to call pldt landlines.
4. 3G really bad everywhere.
5. A few wrong numbers, crosslines.

The only thing preventing me from leaving is that 90% of people I call are on Globe.

I have gotten texts that cell sites near me are under modernization but even after that I see no improvement. Think it all BS PR.
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metre9dmt says:

12 years ago

Globe should recognize that the network problem we, their subscribers, are experiencing is not limited to one area but the whole country. I, for one, have experienced problems in Laguna and Bulacan areas. They should extend their rebate programs to all subscribers.
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UPLB-2008-3**** says:

12 years ago

#iHateGLOBE
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topgun says:

12 years ago

where is there network modernazation? Personally i feel a bit disappointed with Globes performance right now..
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jrlacson says:

12 years ago

whats new? considering platinum awardee p nmn s corp. governance.. walang pkialam s stakeholders.. poor customer service.. delayed sms.. super frequent droppd calls.. intermittent internet connection.. tas ngayon selectve rebate? smart nnmn b ang my ksalanan nito? time to change globe! in a SMART way..
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anonymous says:

12 years ago

chief, it’s not working!
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pixel says:

12 years ago

Puro kasi huawei ang pinaglalagay na telecom equipment para lang makamura.
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gabrile07 says:

12 years ago

bakit manila lang? kc im from pangasinan using there globe 4g broadband i experience din sep 1 and 2, mula tangahali (12) hangang gabi (around 7pm) as in no connection tapos sa umaga lagi putol ang connection.tatawag sana pero wasting time at puno na ung record nila sa complain ko… sigh…
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eee says:

12 years ago

di lang naman manila affected ng all the time signal disruption, buong pilipinas.
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Ken says:

12 years ago

My main problem with Globe is their data connection! ang bagal! tapos when i tether pa, lalo na! kaloka! unlisurf nga, pero unli-sakit din ng ulo pala. yikers globe!
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roe says:

12 years ago

Theres no exactly a perfect network nor a consistent net connection. Smart offers u the same problem. Ang mganda lng dto, globe ay nagkukusa for the reversal o rebate at published pa! But in fairness smart has broader coverage
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Jayvee says:

12 years ago

You people should seriously stop complaining; just switch to Smart. I never had this problem in my 4 years with them.
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Jp says:

12 years ago

I hate SMART when it comes to callback issues (complaints, especially on bills) pero they offer me 85 to 90% connectivity on mobile which I don’t get from other networks.

To add, SMART does not have the most flexiible and affordable plans but they do deliver.

Back when I was using Globe postpaid, everything was a mess. When I used Sun postpaid, connectivity in the province was frustrating… With Smart, it was fair enough.

For these networks though, especially for postpaid subscribers, read the fine prints of your contract/s and somehow be logical and reasonable with your requests — not one person in any of these company’s support team have access to everything you want/need.

Trust me, a loss of a hundred clients won’t bother them as they know that we don’t have much options…
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Obed Cutaran says:

12 years ago

It’s not just September 1, I experience network interruption last August 29 and 30 as well.

Will Globe give me a rebate for the money I lost when I got disconnected in 9 tables Sit&Go + a Satellite tourney for WCOOP at PokerStars?

I got disconnected around quarter to 6 and I just got my internet back around 7:30, all Globe network including Prepaid, Tattoo 4G, Postpaid and my BIS got disconnected at the same time.

I lost around $400+ because of this incident.
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Leo says:

12 years ago

My girlfriend lives in Muntinlupa and she’s a prepaid subscriber. Just this evening, she received a P20 load from Globe and a message apologizing for the inconvenience experienced last weekend.
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Kris says:

12 years ago

Seriously? This has been going on for months!

Problems I regularly experience with Globe:
1. Dropped calls. Hindi pa nag riring, putol na agad. LOL.
2. Delayed messages. Nagkita na kayo ng friends mo, tsaka lang marereceive ang messages.
3. Mobile Internert: 3G/HSPA connection is slow to nonexistent! It’s not mobile at all.
4. Signal issues. Sabi nga sa Twitter, “Tumahol lang yun aso, nawala na signal ng Globe.”

What’s ridiculous is when you’re at Ayala malls messages are delayed. Sometimes, I can’t even send a text message! Take note, Ayala malls at makati pa yan!

If most of my contacts aren’t Globe subscribers, I would’ve switched to Smart in a heartbeat.
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jaybee says:

12 years ago

i switched to smart. . and it is worst! pangalawa or pangatlo bago maka send ng message. drop calls kung hindi naman malabo linya paputol putol ang naririnig mo sa phone. . hayz. . back to globe na ko.
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marc says:

12 years ago

nakakuha ako ng 20 peso load sa globe.
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arvy says:

12 years ago

nagsend ako ng mms sa gf ko then nareceive nya ung msg. ang malaking problema ay ibang number ang lumitaw sa kanya at ang akala nya ay meron pa akong ibang ginagamit na sim para makapang “chicks”! badtrip talaga globe! and guess what! nakipag break sya saken, dahil imposible nga naman na ibang number ang mag appear sa fone nya, kung tawag sana naranasan na namin na merong sumisingit parang crossline nga.. pero yung MMS, ewan ko ba! ang dami na nga mga ads na pinapadala nila na minsan kahit naka-unsubscribe ka na eh bumabawas pa din tapos meron pa pala mas malala?? GLOBE AYUSIN NYO NAMAN SERVICES NYO! HINDI NAMAN LIBRE ANG PAG GAMIT NAMIN EH, KAHIT PREPAID SUBSCRIBER AKO, MALAKI NAMAN ANG NAGAGASTOS KO SA PAGLOAD KAYA SANA NAMAN AYUSIN NYON YANG GANYAN! PUPUNTA AKO SA GLOBE CENTER NYO AND SANA MAGAWAN NYO NG PARAAN TO! FIRST DAY OF THE WEEK NAKAKA-KULO NA KAYO NG DUGO!
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BRshuya777 says:

11 years ago

Wala e.. ganyan na talaga ang Globe, kasi alam nilang malaki na ang kita nila.. Saka di naman ganyan dati ang globe e. User friendly pa dati ang globe at maayos pa ang signal. E ngayon, na malaki na kita nila plus ang matindi pa dito, mas lalong pinapapanget pa nila serbisyo nila. Gaya ng sa akin, kapag tumatawag ako sa girlfriend ko at parents ko, naririnig ko ang boses nila at di naman nila ako naririnig. Hay naku.. kakakinis talaga ang Globe.
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Tahier says:

11 years ago

Putang ina kasing Tahier yan e!!!Gago ang POWtah!!!!! nangtitira kasi sa pwet ng kapatid e! kaya ayan! POWtang inang tahier yan!!! :D Nyaaaaah!!!!
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