SmartBro’s WiFly Promo with Airborne Access

terms and conditions can be found @

http://www.smart.com.ph/smartbro

also 99/month is for the first 6months and will be @ 199/month

Airborne Access coverage is limited only to the commercial areas where Cafe’s offer free wi-fi access. Not a good deal for me. I am fine with just the Smartbro.. >.

my smart bro has no signal, between 8:00 a.m. to 5:00 pm.

Urgent Complaint/Request re SmartBro/SmartWifi
National Telecommunications Commission
BIR Road, East Triangle, Diliman, Quezon City
Metro Manila, Philippines

Dear Sirs/Mesdames:

As a co-convenor of TXTPower, a consumer advocacy group formed in 2001, to safeguard and assert consumer rights and welfare vis-a-vis the telecommunications companies, we wish to inform the Commission of mounting complaints from subscribers of SmartBro, formerly known as
SmartWifi, the wireless broadband service of Smart Communications.

Since the start of commercial operations of SmartWifi and even after its subsequent repackaging as SmartBro, this service has generally been perceived by its customers as substandard, unreliable and untruthful in its marketing pitches.

Since April this year, when Smart Communications relaunched the service as SmartBro, problems of intermittent or dead connection, lack of automatic refunds for such occurrences, inadequate number and lack of knowhow of the Smart customer service personnel assigned to the service, and the refusal of Smart business center to accept complaints and service queries (except to accept service applications) have continued to rile SmartWifi/SmartBro subscribers.

A certain Mark Baul, who calls himself “a SmartWifi/SmartBro victim” has emailed the Commission as late as yesterday, as per a copy forwarded to us. His problem is the same as those of many others, as the Commission will know by visiting online forums where subscribers pour their anger and frustration over the service:
http://www.pinoyexchange.com/forums/showthread.php?t=210173&page=22

Some have even set up a website dedicated to chronicling the travails of being a SmartWifi/SmartBro victim: http://www.smartwifi.org.ph/

Due to the bad and unreliable service, many SmartWifi/SmartBro subscribers have naturally entertained suggestions of shifting to other broadband internet providers. However, they are prevented from doing so by contracts binding them to SmartWifi/SmartBro for one year.

Needless to say, these subscribers demand government action to protect their consumer rights and welfare. On their behalf, we in TXTPower ask the Commission to:

1.Order Smart Communications to immediately respond to all complaints regarding SmartWifi/SmartBro including that from Mr. Baul;

2.Conduct its own investigation and provide all fair and legal remedies to aggrieved subscribers including rebates, refunds and the rescinding of subscription contracts;

3.During the pendency of (1) and (2), to order Smart Communications to stop accepting new subscriptions to SmartWifi/SmartBro; and

4.Investigate similar complaints of subscribers of SkyDSL, BayantelDSL, PLDT myDSL, Globelines Broadband and other broadband internet services.

We would gladly extend all possible assistance to the Commission for the thorough investigation of this issue and towards the satisfaction of consumer rights and welfare of aggrieved subscribers.

Looking forward to the Commission’s positive response.

Respectfully yours,

Tonyo Cruz
Co-Convenor
TXTPower

THANKS TO SMARTBRO FOR ITS EFFORTS TO ENABLE THE PHILIPPINOS TO CONNECT WITH THE WORLD THROUGH ITS UNLIMITED WIRLESS BROADBAND INTERNET WHICH IS SEVEN TIMES FASTER THAN DIAL FEATURING INSTANT LOG ON.mabuhay

I have a comment particularly on smartbro connections, actually I have just subscribed last month. Your sales represented explained to me that this service is better that other ISP. So in our place I have no choice coz its the only ISP whom offered this kind of services.

My concern being your subscriber try to maintain and improve your service so as to benefit what we have paid from your ISP.

Thanks.

why go for wifly if you could get globe’s hspda where you can connect to the internet anywhere as long as there is a 3g connection , which is like practically anywhere, though it will hurt your pockets for 2t a month =P

Cant get connected with my wife and kids whenever i want to chat with them. We got no other choice but to accept your very poor quality service.

Ang bulok ng smart bro ang bagal sobra pag nag online games laging lag bulok ang smart bro 7x faster daw sinungaling ang snart bro

bakit po ganun logged po lagi connection ko di pa inaayos? paki gawan naman po ng paraan oh pls lang di ako makapag laro ng online games eh

smartbro hay naku sabi ganda daw connection bakit ganun laging nawawalan ng internet lagi pang naddc laging bitin tuloy internet pakiayos naman po yang problem na yan abala sa mga gumagamit ng smart bro sayang ung ibinabayad namin per month

don,

twice na ako tumawag sa customer service and they told me, they gonna call back. until now wala pa rin. ano yan (OPM) “oh promise me” ??? duh!! sbi pa: after 24 hours…. eh!!! 48 hours na kaya!!! sino ba ang head ng technical departmeny?…. nakatulog yata???

ANU BA 2?? MAS MAGANDA PA YATA ANG DIAL UP HA!!! ANG PANGET LAGING WLANG CONNECTION… … NAKu!! MAwawLan kau ng COs2mer nyan kUnga gaNyan lagi!! tsk…tsk…tsk….

grabe!!! payO ko sa mGa subsCribeRs mag DSL nalng kau pls.. … .aNg panGet tlga dami na nasayang na pera d2!! shit!!!~~!!! DSL nlang kau mGa bRad…. di ako mkaCONNECT sa RAN ONLINE eh!! !nkailang!! laglag nko ng +7 dun!!! shit tlga!!!

bakit ganyan ang smart bro?..wla laging connect!..ano ginagawa nio dian kayong mga employees?..nakaupo lang ba kau at nghihintay ng costumer?..yung mag technician nio plitan nio nah!..wla ding kwenta,..

nandyan na yan eh… Tumawag ka naman sa Hot line nila ang isasagot Ping mo yong ganito…
pag me problema…ok imonitor mo na lang ng 24hrs…

then kinabukasan ganon parin ang problema… pag tumawag ka Ping uli…hehehehehehe.
then monitor mo uli 24hrs….

waaaaaaa…dapat pala magbigay kayo ng CD copy ng bawat sasabihin sa kleyente nyo…

sa awa naman ng diyos.. 7month ko na ginagamit ang Broadband 7month na rin sumasakit ang ulo ko sa connection..

sa online games naman… matagal na 10min…swerte na yon hahhh…. Disconnect kaagad…weeeeeee….
kaya ako sa labas nalaro ng online game…para makapag palevel ako…kasi pag Smart ang Gamit mo…Level Down ang mangyayari….Kasi lagi Disconnect…at LAG….

Salamat sa SMART BULOK BAND…
Sumakit ulo ko….
Kakasawa na sa Katatawag sa *1888

Hintayin ko na lang matapos 12month contract…
d ko na itutuloy pa ang SMART BULOK BAND…PAPAPUTOL ko na….

alang hiyang connection to…inaasahan ko na maging maganda ang 3:30am to 5:00am connection…ala ring saysay..

ONLINE GAME pa naman ako… sa 30min na laro ko sa awa ng dyos 20 disconnect ang games…huhuhuhuhuhuhuhuhuhu

ping 203.87.128.3 -t

reply from 203.87.128.3 bytes=32 times19mms TTL56
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reply from 203.87.128.3 bytes=32 times19mms TTL56
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reply from 203.87.128.3 bytes=32 times19mms TTL56
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TIME OUT NYO NA CONNECTIO PLS…
KAHIT DI PA TAPOS CONTRACT KO…
MGA GÞ²”…PÞé:Ù

ako nmn..

hayz.. lahat ng na mention po d2.. un din lahat ng reklamo ko… mararamdaman mo lang ang bilis ng smartbro pag dating ng 3:am weee… I have a bayantel dsl too.. mabilis din sana ang bayantel but bulok din ang services pag nwawalan ng connection sa loob ng 1 week d pwedeng d mawalang ng connection ng 2 days awts dba.. pero pag may connection nmn sobrang bilis unlike smartbro kaya tlgang bulok din.. mabilis lang ang smartbro downloading ng mga nsa website like youtube.. etc.. pero pag dl ng files… sus.. mas3x faster pa ang bayantel.. lala lang share ko lang.. pero wag din kyo mag subs.. sa bayantel kasi mga bobo ang tech support nila.. suss.. ikaw pa ang magtuturo sa kanila.. proven!

share lang.. tlgang mas maganda po ang pldt dsl.

tang iN@ paki ayos nmn ung connection nyo na bweweset na ako pUT@ paki ayos nmn kmi nga nag aayos nmn kmi sa pag babayad nmn.\
pero ung connection nyo inid ano ba ayn pUT@ wag nmn kayong gnyan paki ayos nmn dyan bweset
alam nyo tawag ako ng tawag tapos ang sabi ok po sir aayosin nmn
pero hagang ngayon wala parin ano ba yan paki klro nga tang iN@ maka bweset ung smart bro bweset sayaang lng un binabayad nmn pero wala paring action amfefe….

Link TL-R460 is this really works? when u have a smart bro.? sabi daw pag may router daw di nawawalan ng connection?

hay… naku!!!! kakapakabit ko lng this month ng SMARTBRO!!!!! at ayun! ung char ko sa online games laging DAPA!! DAPA king kc Maglolog tapos pag2muloy ayun!! ang kawawa kong character nakaDAPA na!!!! sayang lng pera ko d2!!! pot@! magkakasakit ka pa sa inis!!! baka 1 day@! ako n mapadapa sa inis!!! loko kau!!! makakakarma din kau!!! pag hnd nyo inayos 2 kau ang DADAPA!!!! Mga gag@!!!!!! SMARTBRO—–BROHIN NYO MUKHA NYO!!!

please alam ko meron tower ng smart dito malapit sa may MWSS balara water filtration compound near U.P. katipunan side, but then sobrang hirap kami kumuha ng signal using the smartbro wifi, bilib pa naman sana kami sa SMART!!!!?????

Please baka naman hindi naka activate yang tower niyo dito paki pacheck lang po. Sayang dami pa namang tao dito na wla talaga inet. and worse wala kami landline d2!!!

How can we say that, technology is at its best, when these things are happening to us here in balara water filtration compound!!!

Hope the concerned party in smart will do something!!!!

punyeta anong klaseng internet meron kayo maganda lang sa comercial pero super duper bagal ng speed nyo umaabot pa ng 1000plus hindi nyo ako masisisi kung d ako magbayad sa bill this month dahil hindi maganda ang serbisyo ninyo pwedebang pakiayos naman ang serbesyo ng smartbro.grav na pagtitiis ko sa puputol putol na internet.since putol putol ang inyternet ng samartbro paki putol nalang din yung line namin para d na ako magtiis sa punyetang internet ninyo.PUTULIN NYO NA TOOOOOOOOOOOOO

bwisit ang smartbro di nagpapadala ng bill tapos sasabihin madidisconnect na ang internet!!!!!!!!!!!!!!!mabagal na nga di pa kami nagkakaintindihan kAPAG kausap namin sister ko abroad putol putol minsan akala mo tuloy bingi kausap mo lipat na lang tau sa globe hehehehehehe

hhhhayyy BUTI naman at Nabasa Ko mag REKLAMO nyo..magrereklamo rin sana ako but all of them ay nasabi nyo na..almost a yr na ko ng apply for the Connection in our Province but still no Signal…kakainis na talaga kau SMARTBULOK…

yung quickfix nyo bulok! mantakin mo may signal man o wala tumitigil sa antaenna interrogation… pati kung ala talaga kayo signal sasabihin lihis yung path nung receiver o sira at kelangan tumawag ng technician… bakit di sabihin ala talaga kayo signal? bussseeet! kinabukasan my connection nanaman anu yun? tae!!

may plano ako magpakabit ng smartbro kc magopen me ng internet cafe.mukhang nagdadalawang isip tuloy ako s dami ng comments.how true is it?????pldt dsl kaya???

do u know wer to avail airborne 12-month plan??need asap.tnx much

Hello smartbro, this is the nth time I would raise this issue.
You are blocking 95 % of the websites!! We can not effectively use your service.

Please give us credit. You can’t just take money off people and provide lousy service. That is not good business practice.

I have emailed you August 13, text Smart Support many times too at # 0918 500 3000.
I have also visited your office in Robinsons Galleria last week but the your service worsened and nobody bother to call us to tell us how to fix it.

What’s going on? If you can not provide service then stop advertising it. You are cheating the people.

Smart Bro,
Bumili me last aug. 14, 2008 after 2 weeks sira na ang smartbro namin. No quality dhl no connection at walang signal. Ilan beses na km bumalik sa SM BACOOR but no CAPA/ COORECTIVE ACTION / PREVENTIVE ACTION regarding Quality Issue sa SMART WIRELESS in 3rd Floor. No Action. We need Replacement. I want 100% QUALITY not QUANTITY.

the 1st few months the speed was 100.0 mbps now its only 10.0 mbps i reported it, they said its ok. we’ll im not good with speed of internet but i think my prob. and also when i tried using their quickfix 2.0 and diagnosed the connection it says somethings wrong with the antenna, reported it and and nobody came to check!!! i hope you guys do something.. your billing too is delayed….

alam nyo? ang laki na ng nagagastos ko sa pesteng smartbro prepaid na yan… ang bagal sobraaaaa….
baka pede paki ayos naman service nyo, kahit sana prepaid ang line ko bigyan nyo naman ng pansin…. sa hirap ng buhay wag naman sanang bale walain kaming mga prepaid user … di ka man lang maka eccess sa YM voice… pati webcam laging unable to access anu ba yan?!!! lokohan? di biro ang 2,500 na pinambili ko ng kit… tapos yung 30 pesos na load minsan dahil sa bagal naubus na bago pa me makapag chat… maawa naman kayo… dito lang me sa marilao…

aah sir malayo po ba kayo sa cellsite ng smart??????

My lockin period ended last Feb 2009 so i emailed customer****@****.*** if i can avail a printastic promo and theyre reply was:

We would like to confirm that the Smart Bro Printastic Promo is currently being offered to new subscribers only. On the other hand, our Retention offers for those who have already finished their contract are as follows:

1. An instant gratification item (1 only)

a. A4Tech Wireless Mouse
b. 1 Free MSF (Monthly Service Fee) on the next bill

2. An option to purchase a 4GB thumb drive for P650 only

The said offer may be availed by visiting any Smart Wireless Center and signing up for a new 12-month contract.

It would be effective for smart to keep their customers from switching to the competitors if they retention packages are more enticing.

> Smart will only process rebates if you will call them for complaint
> Smart will only process rebates if you will email them for complaint
> Smart will only process rebates if there is a technical report at their end to match your complaint.
>I havent received my bill for March 2009 and its already April.