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I feel sorry for this PLDT CSR girl.

A guy sent me this WAV file, apparently a recording by an irate PLDT myDSL customer talking to one Customer Service Rep. The one who sent me is also from another Call Center too. Can I say viral?

Download here.

Play here:

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If indeed this recording is real, I feel sorry for that girl. Looks like her first time on the job.

[tag]pldt call center, mura, murahan, csr complaint, cursed, cursing[/tag]

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Avatar for Abe Olandres

Abe is the founder and Editor-in-Chief of YugaTech with over 20 years of experience in the technology industry. He is one of the pioneers of blogging in the country and considered by many as the Father of Tech Blogging in the Philippines. He is also a technology consultant, a tech columnist with several national publications, resource speaker and mentor/advisor to several start-up companies.

82 Responses

  1. Avatar for Torian Torian says:

    Lol, the agent caused the misunderstanding. Almost everyone who’s in a hassle nowadays will swear/curse, but that doesn’t always mean that it’s always gonna be directed at someone. That’s just bullshit… if I were to say oh fuck, I’m screwed.. then someone hears it out, that doesn’t mean that I’m already swearing at someone.

    Although Raul was being bitchy, she should have know how to deal with those type of customers… since there’s a lot of customer are getting pissed because of PLDT’s great customer support (Sarcasm just in case you guys didn’t know)

  2. Avatar for jacqui jacqui says:

    OMG!!!

    Is that how PLDT agents are trained? Di sya dapat in that work.

  3. Avatar for Jerome Baylon Jerome Baylon says:

    yung guy pa-cute,gustopamagmukhang goodboy.Teka walab sya iba means para tumawag sa states? Hehehehe ngpa-cute sya kc cute yung voice nung gurl.hahahahaeh kaso namura. hay walang kwenta to,pero ok n rin kasi may dalawang tanga n pinagtagpo ng tadhana. hahahahaha

  4. Avatar for paranoia paranoia says:

    hahah… yea.. i think she just forgot to press mute.. every agent has the right to curse but be sure to press mute.. when i was an agent, the mute button was my bestfriend..ahaha

  5. Avatar for agentdinako agentdinako says:

    i’m also an agent from an ISP but there was never a time that i said something bad to the customer.

    because whenever i say something not good, i’m on mute… :p

    hehe

    i think the girl just got confused with the mute button. there was a quiet moment while the customer said his so called “expression putang-ina” before the agent cursed back. it seems that she’s already on mute but just pressed the button again just to vent out.

    remember that the agent’s best friend is always the mute button. :D

  6. Avatar for agentdinako agentdinako says:

    i think the only problem here is the agent forgot to press on the mute button. :)

  7. Avatar for IRATE CROCODILE CUSTOMER IRATE CROCODILE CUSTOMER says:

    Both of them are wrong….If you are working in a call center, don’t ever fight back to the irate crocodile customer even customer’s have no any rights to explode some foul words taking against you. You should always empathize & pacify the customer promptly and well-manner because you are there as a customer service. To Mr. Raul, he already know the status of his complaint and he already informed that Field Technician are already working on it because of upgrading facilities on his site, why he still insist to have his internet back on in a minute? What a JERK customer…! There are more customer in the Philippines that I’ve always encounter with same attitude to Mr. Raul (Impatience, JERK, Stupid, uneducated, worst, Sarcastic, and IDIOT). Please look the mirror first and say it those fetid words and you will feel what the impact those toxic words to yourself.

  8. Avatar for Al Al says:

    After listening to the audio file hindi ako nabuwisit sa pangit ng serbisyo ng PLDT kungdi kay Raul!

    Tama lang na magalit ka sa service pero not on the girl, wala naman siya magagawa kung palpak yung service nila, she’s just working there.

    Kahit naman nagmura ka nang tangina na walang mo, kahit ako yung csr magagalit ako e.

    I just subsribed to PLDT Call ALL, 1 week na di pa rin naactivate yung sim ko, been calling them everyday, up to now wala pa rin. Kinukulit ko sila Im showing them im frustrated with the service and the same answers i get everyday. I just hang up the phone after dahil wala akong magagawa di naman boss ng pldt ang kausap ko e, tanong nagtatrabaho lang.

  9. Avatar for Zephiroth Zephiroth says:

    hai parehas noob..both impatient and uneducated..lalo na ung guy, panu kea nabubuhay ang mga taong kasama nun..kung ako dun ibibigti ko xa sa cable ng tel para xa ung maging ground

  10. Avatar for RauLgay RauLgay says:

    subscriber din ako ng PLDT.. oo nakakainis nga ang serbisyo ng PLDT pero di un dahilan para murahin mo ung kausap mo na CCA.. kahit na ung pagmumura mo eh hindi patungkol dun sa babae.. di ka dapat nagmumura.. malamang kahit ikaw pag naiirita ka.. kahit hindi patungkol sau ang pagmumura pero ikaw ang kausap malamang mangigil ka din diba? kaya putang ina ka.. gago.. magpaka lalaki kang gago ka

  11. Avatar for RauLgay RauLgay says:

    eh putang ina pala nyang raul na yan eh.. kung ako nakausap nyan malamang lahat na mura nya sa akin babalik sa kanya.. bading ba yang gago na yan?? putang ina.. suntukan nlng taung bading ka eh.. gago.. isa ka pa “pldt is bad” putang ina mo.. isa ka din na bading na gago ka.. putang ina ka.. shitface ka pang nalalaman na gago ka.. putang ina mo.. mamatay na kaung mga walang modong mga bading na pumapatol sa babae kau.. mga putang ina nyo.. ano pakiramdam nga mga gago kau?

  12. Avatar for pldt is bad pldt is bad says:

    after listening to the conversation, gago yung costumer rep, nagulat ako at minura rin nya yung costumer bigla, napamura lang sa inis yung costumer kasi gago naman talaga ang pldt. NAUNA nga ang costumer pero addressed sa pldtgago hindi sa girl pero yung mura ng girl adressed sa costumer.

    kaya ayun napamura na ng husto yung costumer. gago yung pldt pero gago rin yung girl. pag ako nakausap nun mumurahin ko rin.!!!!!!

    isipin mo ikaw na nga ang naperwisyo ng pldtgago, tapos iaangal mo lang sa call center mamumura ka pa.
    gago ang pldt and lahat na magdedefend sa kagaguhan ng pldt ay gago rin. fuck that girl. and fuck you all that actually sided with the shitface.

  13. Avatar for Jr Jr says:

    FiLe couLdn’t be found… This must be interesting…

  14. Avatar for Nix Nix says:

    the unethical customer vs. the unprofessional CSR

  15. Avatar for nothing nothing says:

    dapat ang ginawa nung girl inasar n lang ung guy kasi kupal ung RAUL masydong ngmamagaling edi dapat ung raul pumunta ng site ng pldt at sya ang gumawa ang mali lang nung girl is hndi lng nya narinig ung mura nung raul pangit naman din kasi makikipagusap ung raul sa ganun na magmumura pa kung galit sya wag syang mgmumura nakapa non-professional ung guy tapos hahanapin pa nya ung supervisor para ako murahin din ang masasabi ko lang dun sa gurl na dapat bago sya pumasok sa ganung trabaho dapat tanggapin nya ung mga bulyaw ng mga tao. i feel sorry for her nakapaka non sense ung usapan ” ito lang masasabi ko sa RAUL ako n lang murahin mo wag ung babae bakla ka ba pinapatulan mo pa ung babae” un professional ka pare… pasabugin ko ulo mo eh gs2 mo… RAUL

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