Launched just yesterday, Smart WiFi is a new broadband internet service which allows users to get connected wirelessly thru Smart’s cell sites. The only thing you need is an outdoor antenna to serve as transceiver on any of Smart’s hundreds of cell sites nationwide.
Maximum bandwidth is up to around 128kbps and promo price starts at Php788/month. It’s an easy and affordable alternative if you don’t have phone lines in the neighborhood. This is gonna be a big hit once they find a way to bring access down to handhelds and portable devices (read: Tungsten T5 & Life Drive).
Check out more related articles:
- Smart Wifi subscribers unite to email-flood NTC
- 1 Mbps thru Smart Wifi?
- Globelines Broadband at 2Mbps
- Does PLDT really suck?
- PLDT myDSL to go 2Mbps?
[tag]smart philippines, smart communications, talk ‘n text[/tag]
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ang panget ng smart wifi tang inang toh very poor customer support, laging napuputol ang connection, it will take 3 to 5 days bago bumalik ang connection BULOK BULOK BULOK talaga lintek peste….wag na kayo mag subscrube dahil total waste of money lang talaga 1 yr ka pang naka tali sa kanila, so 1 yr ang mag titiis sa kabulkan ng connection…lumakas lang ang hangin mapuputol na agad connection.
ung ip ba ntin sa smart wifi static?? sabi kc ng csr dynamic daw, pero how come na prang di nman sya nag chchange pag nirerestart ko ung lan
SALAMAT at na bukas ulet thong thread na to…
MAY GOD BLESS THIS THREAD…
GAGO TLGA SMART WIFI, tama nga mga ibang nabasa kong post d2 GAGO tlga sila… every 5 mins disconnect at wala nlng natatapos either Gaming, Working, or downloading… (lahat yan ginagawa ko, nabubuiset ako pag sa working and gaming), sino ba nmn hndi ma gagalit at mag mura d2??? CUSTOMER SERVICE NILA ginagawa kayong gago, kaya na inis ako at lagi nlng ako tumatawag don at binababa telephono , alam mo ano ginagawa nila?? binababa na nila telephone na tawag ng tawag tas binababa lng…
seriously guys… mas ok pa TRY ISIS, mga manloloko lahat sa smart wifi, dami na nag file ng LAW SUIT sa kanila kaya naging SMART BRO and BARANGAY BRO na para d na ma sue ang SMART WIFI kasi iba na name ng company
amp tlga, malas mga napaloko sa smart wifi, malas tlga…. kung nababasa ng mga nasa smart wifi ne2 TANGINA NIYO lahat! hndi ko lng masabi thru PHONE to ksi kapal ng pag mumukha niyo! biro niyo act like nothing is wrong when u call there and ginagawa ka pang tanga na walang alam sa connectivity na pinapa restart na lng lagi, ang PROBLEMA SILA hndi COMPUTER NATEN!
at isa pa, pag tumatawag kayo may parang caller ID sila pag nakita phone niyo biglang magkakaron internet, pagkatapos mo ng tawag wala nnmn internet…
I WAS A DECENT MAN AND GOT PISSED AND NOW LOOK WHAT U MADE ME SMART WIFI, you dont know how pissed millions of ppl arround philippines at smart wifi at, akala niyo bata kaming tanga na gagamit na putol lagi ang connection? mahiya kayo smart wifi mas ok pa dial up na tri isys.
super panget ng wifi ngayun lalo ng nung pumasok ung mga month na may june every 5 mins ata totally nwawala minsan ang tagal pa bumalik …grabe nka tali ako sa kanila !
ako rin may problema sa smart wifi. grabe every five minutes i get disconnected. gusto ko na mag pa disconnect sa smart wifi. someone from smart wifi told me that meron pretermination penalties if less than a year ang connection ko. ang sabi ko how come you are penalizing for something not my own doing. i will appreciate if someone has done not paying smart the pretermination fees kahit less than a year ang connection. to me, it is useless na magtiis ng one year and pay for it kung hindi na reliable ang connection. grabe mabuti pa dial-up at mas stable. this so called broadband my smart wifi really sucks. niloloko nila ang mga subscribers. palagi na lang technical activity or technical difficulty ang reason. wala naman silang maibigay na reason why. di nila mameet ang 99% uptime at least. so why pay pretermination fees.
paranaque user am also from paranaque. noong nag complain ako….puro sila technical activity or technical difficulty…. after two months of complaining and countless calls to their technical support na ang tagal tagal sagutin, finally nagpadala sila ng contractor nila dito sa bahay to fix the problem. ginawa nila pi noint lang nila ang antenna ko sa ibang base station (from bricktown to merville). ang nangyari gumana ng isang araw after that ganoon pa rin. i suspect super over loaded ang network nila. kahit ilipat mo ng base station ganoon pa rin nag m meet naman kayo sa isang network na overloaded. parang ni route lang nila ang connection pero still we are all transmitting on teh same overloaded highway. ayaw ko nang bayaran ang pretermination fees ng smart. meron na bang gumawa dito niyan. kasi luging lugi naman tayong mga subscribers. we are paying for this shitty service. i don’t want to subject myself to a few more months of suffering and pay for it. good bye smart. i hope someone also will do the same. or all subscribers na iniisahan ng smart ay wag magbayad lalo na ang pretermination fees. in unity we will be stronger and our voices will be heard out loud.
this is a letter i wrote to meridian telekoms/smart wifi:
“I have been a Meridian Telekoms subscriber for the last seven months, and I have encountered several issues regarding your service that I deem sufficient to warrant the termination of my subscription.
First and foremost, the speed of your internet service, although faster than regular dial-up connections, is not as fast as DSL or cable internet connections. There are times during the day when the speed is not up to par, probably due to network traffic.
Secondly, your billing system causes great inconvenience to its subscribers. Your company does not provide a grace period for non-payment of the monthly fee. In other words, your company operates similarly to a pre-paid internet service. The internet access simply expires every 30 days without notice. Your billing policies do not consider the fact that during the day when the subscription must be paid, such subscriber may critically need internet access for one reason or another. To the dismay of such subscriber, he will just find himself without any internet access without any notice from your company whatsoever.
The common practice used by broadband ISPs in the United States as well as your sister company, PLDT DSL, is to provide the customer with uninterrupted and continuous broadband internet access. Termination of the internet connection does not occur just because the monthly bill was not paid before the monthly expiration date. Termination takes place when the subscriber has been truly delinquent in paying his monthly bill despite notice and collection efforts by the service provider.
Thirdly, there is severe inefficiency between your billing department and technical support. I pay my monthly bill through Banco De Oro, and on several occasions paid in advance (paid for next month’s internet access). Despite such payment, I still encounter the same exact problem I mentioned above- my internet access simply gets cut off on the 30th day of my present subscription. It never continues onto the next month.
The primary reason why a Smart Wifi/Meridian Telekoms subscriber pays the monthly bill on time, or even in advance, is to ensure that his or her broadband internet connection remains continuous and nonstop. My presumption as a subscriber is that upon deposit of the monthly fee with the bank, for all intents and purposes, my subscription is deemed paid.
However, at the end of my monthly subscription, I am bound to call your service center, talk to a customer representative, while he or she asks for the deposit slip (representing my payment) to be faxed to your office. Thereafter, I am asked to wait, and to call back in two hours (to give your customer representatives time to confirm my payment), and only then am I given the activation key in order to access the internet.
Having paid the monthly bill with the bank, no customer must be tasked to present proof of his payment with your company, much less undergo the process I mentioned above just to receive his or her activation key. The responsibility of confirming whether such monthly subscription has been paid falls squarely on your company and the depository bank. This is no longer the responsibility of the customer. If your company insists on this practice, then it would be better if you sold your services through pre-paid internet cards to get the activation key.
Lastly, there is tremendous technical difficulty regarding your connectivity. I have encountered two problems regarding this issue. The first problem concerns the use of wireless routers. I have tried on several occasions to connect my wireless router using your internet connection, however the normal configurations do not work. I sought assistance from your technical support, but I was given scant information and on one occasion was told that such service may be done for a certain fee. During the last seven months, I have been unable to configure my wireless router, while I was able to do so easily when I was using PLDT DSL.
The second problem regarding this issue involves the use of multiple computers. In our household, we have three computers: one desktop, and two notebook computers. I am forced to switch the Ethernet cable from one computer to the other since I am unable to use my wireless router. But due to the Smart Wifi portal protocol, which is unlike PLDT DSL, I cannot easily access the internet by switching the Ethernet cable from one computer to the other.
Most recently, despite an active account, I was only able to open the portal page and log on with my username and password. But instead of directing me to the security page, the portal immediately took me to the transaction menu. I brought this to the attention of your technical support, but so far the problem has not been resolved and I am unable to access the internet notwithstanding my active account.
I realize that this letter of complaint might be an exercise of futility as it may not be given any notice or consideration by the management of your company. However, I believe that a company like yours, under the macro management and leadership of Manuel V. Pangilinan, will not simply disregard the issues I have brought to your attention. These issues need to be addressed immediately not for my sake as a dissatisfied subscriber but for your incumbent and future customers. It is axiomatic specially in the realm of the service industry that client/customer service should be the company’s top priority. I sincerely hope that your company takes this principle seriously.”
in short- SMART WIFI IS FUCKING TERRIBLE.
A.K.A Paranaque User again…
I cant take this anymore… ive been using Smart wifi for 5 months and i cant use it for another 5 months..
Parang mamamatay na talaga ako lol…. Guess what guys.. just now i waitted 5 mins to have an internet connection to post here… (As Ussual..) sinasanay ko na sarili ko na normal tong practice na to (na to expect when u open ur computer it will most likely do not have connection and you have to wait for the chance to go to the internet)
Biro mo… chamba chamba pa na masuerta ka pa kung pag bukas mo ng computer mo may connection.. (para bang mag dadasal ka pa na sana may internet, biro mo unlimited internet daw? lol) atleast now i aint so pissed..
i was pissed off yesterday coz i was doing something important, may buissness kami sa EBAY and we are selling there, also lots of customers emailing on our gmail and we have to deal with this smart wifi bullshit? and my brother (as ussual) like all kinds of online games and he got pissed when his character died (i know it sounds ridiculous) but he said he have to wait to get a connection to go back and ressurect himself and his character’y body decayed meaning he lost all of his belongings.. (he was banging on his computer) and while his doing that (i dont know what to do anymore) since walang kuenta tumawag (as ussual) sa Smart*cough*Dumbass*cough* Wi-fi customer service nila..
pero what really pissed me off is i cant answer promptly to the EBAY customers emailing as 250 emails a day.. (since you have to confirm kung bumayad sila thru paypal etc..) and problems such as customers wants to know their shipping package where to track it and such (tracking number) to trace the package when it lands on US territory (USPS *unitedstates postal service*)
atleast take some TIME to fix the problem.. Smartless Wifi/Bro or wuteva u fcking call urselves.. mahiya nmn kayo tignan niyo sister company niyong PLDT..
After hearing your horrible stories, I decided not to subscribe (better stick w/ free hotspots, heehe). Lemme share u this story abt last week, while checking some free hotspots along pasongtamo. I came across MTI…. which I think the Smart Meridian Network. I was able to connect for a while but the initial page of my browser redirected me to the their authentication site. I’ve tried 3x to load yahoo on my browser. Then I decided to shift network. I couldn’t get through any unsecured network. Only the MTI were present all the time in my network list. I restart my pc and still couldnt look up for other network. I change location. Still no other network in my list. The fix? I uninstall my wi-fi driver and have it reinstall. Does anyone knows here how MTI was able to do that? Is this similar to ‘evil twin’?
Grabe! itong month ng June ang pinakanakakainis na service nila…coming this month, 3 days akong walang connection, coming from last month na puro intermittent ang connection. Nakausap ko ang higher technical group ang sabi nila ay may parameter ang aking connection na bumaba sa accpeted level at nag-recommend na may bumisita sa bahay na contractor. Grabe, yung contractor na pumunta sa bahay nagtataka kasi wala naman daw problema sa aking system ang reception ng internet…BASE STATION daw ang problema. Ngayon, habang isinusulat ko ito, may problema pa rin ako sa aking connection. Ni-raise ko yung naging feedback sakin ng contractor… sa katunayan, mas pinaniwalaan ko pa yung contractor kasi may validation sila na ginawa at ipinakita sa akin na ok ang set-up na ginawa nila sa akin. Tapos ngayon, sinasabi sa akin ng CUSTOMER CARE (TAE) na walang problema sa base station…..ewan ko….i’m seeing not only fidelity issue sa connection but also INTEGRITY issues sa mga customer care reps nila…. minsan pakiramdam ko sinasabi nila na wait lang daw i-check nila wherein in reality iiwanan lang nila ikaw na naghihintay habang umiinom lang sila ng kape….
to the customer care & higher tech group – MGA TAE KAYO LAHAT!
Hello guys! Does anybody know how to bypass NAT since I am [I suppose most of us does] downloading via torrent. I phoned the customer care not too long ago and the receiver informed me that port forwarding isn’t allowed at present. How about IP bouncing? My friend told me that that could be a possible solution to the wretched red light.
Ideas are welcome.
[current internet stats: average speed from 9am-12mn is 250kbps, quite ayt. sometimes it even gets faster. torrent dl average speed is 27kbps. however, successfully resolving the NAT problem would surely boost my speed.]
Thanks. ^-^
I’m shocked to find out na marami pala talagang problem ang wifi.I’m working here in South Korea so I decided na magbakakit ng internet ang anak ko for our daily communication.But i am very disapointed to learn na hindi pala ito maaasahan. 3 days nang walang connection ang anak.
Wifi ayusin nyo service nyo wag lang sa billing…
I was ecstatic when they replied pronto to my connection request.
But alas, I had similar problems with Smartbro on the 3rd day of connection… Kakaasar… because sometimes I don’t go to the office and just telecommute right at home and a disruption in connection is a no-no.
I brought this to Smart’s attention and asked them, nay, “ordered” them to remove the service at the risk of paying fines. (we are tied up for one year).
I said I didn’t care to pay for a service that does not work and we’ll just handle the legalities in court if need be. I said they better fix the problem within 24 hours or else I will yank out their equipment myself and return their useless stuff to their office. I got the names of the all the people I spoke with from smart as well as their supervisor and the technical people I talked to and told them all our conversations were recorded.
Lo and behold! Instantly just as if an angel farted… the problem was fixed… Now I only experience intermittent connection DURING REAL PEAK HOURS! And it only lasts for 2 to 3 seconds. Or sometimes, a real drop in the speed, which is tolerable since I experience the same from time to time from DSL and Cable in the office.
In reality, I’m still waiting for the availability of cable internet at home. Once that arrives… I will say goodbye to NOT SO SMARTBRO.
Hey guys Ive written smart customer care last night 06/14/2006 and I furnished the DTI and the NTC a copy of my complaint. Guess what? I got a reply from SMART!
Below is a copy of my letters and the response I got for all of you who may be experiencing the same and to get an idea on how to go about resolving OUR dilemma.
———————
LETTER WHICH I TRIED TO SEND THROUGH SMARTBRO WEBSITE JUNE 14, 2006, WEDNESDAY, 9:31 PM
SMARTBRO ACCOUNT NUMBER: **********
tech_support@meridian.ph – FAILED
customer_service@meridian.ph – FAILED
portal@meridian.ph – FAILED
HENCE THIS LETTER THROUGH THIS E-MAIL ADDRESS
I AM TOTALLY DISMAYED BY THE SERVICE I AM GETTING FROM SMARTBRO. (NOTE THIS LETTER IS ALL CAPS)
I SHOULD HAVE HEEDED THE NUMEROUS WARNINGS I GOT FROM SMART WI-FI USERS. NOW I BELIEVE THAT SMARTBRO IS THE SAME SMART WI-FI ONLY RE-CHRISTENED BUT WITH THE SAME ABYSMAL SERVICE.
MAY I SUBMIT THIS E-MAIL AS A FORMAL COMPLAINT THAT YOU ARE NOT DELIVERING WHAT YOUR COMPANY IS ADVERTISING. TRUTH IN ADVERTISING IS TANTAMOUNT AT THIS POINT SINCE YOUR COMPANY CLAIMS THAT YOU ARE 7x FASTER THAN DIAL-UP! I HAVE CLOCKED MY CONNECTION AT 5 TO 36Kbps AT NON-PEAK HOURS, WHAT A JOKE!!! IT DOESN’T EVEN REACH THE SPEED DIAL-UP IS GIVING AND WORSE, IT EVEN GIVES INTERMITTENT CONNECTION. AND I AM BARELY ON MY FIRST MONTH. MY CONNECTION WITH YOUR SERVICE COMMENCED ONLY ON MAY 20, 2006. I HAVEN’T EVEN GOT MY FIRST BILLING STATEMENT YET! THIS MEANS I AM NOT GETTING WHAT I AM PAYING FOR.
I HAVE CALLED YOUR CSR’s IN THE PAST AND THEY ARE USELESS, I REITERATE, USELESS. THEY DON’T EVEN HAVE THE TECHNICAL KNOWHOW TO HANDLE CALLS FROM YOUR CUSTOMERS, THAT IS IF YOU CAN GET THROUGH YOUR CUSTOMER HOTLINE.
I NO LONGER BELIEVE THE REASONS AND TECHNICAL MUMBO-JUMBO GIVEN BY YOUR CSR’S AND TSR’S SINCE I BELIEVE I AM NOT THE ONLY ONE EXPERIENCING THESE PROBLEMS AND SINCE THE REPLIES GIVEN BY YOUR STAFF HAS BECOME ROBOTIC TO MY EARS AND WITH NO RESULTS IN SIGHT. AND TO TOP IT ALL OFF, THEY DON’T EVEN KNOW WHAT THEY ARE SAYING. IT’S AS IF THEY ARE READING FROM A SCRIPT.
IN CONCLUSION, I DARE SAY THAT I AM NOT GETTING THE SERVICE I AM PAYING FOR! YOUR SERVICE IS NOT AT PAR WITH WHAT YOU ADVERTISE! I EXPECT TO HEAR FROM YOUR END A FULL EXPLANATION WHY THIS IS SO. IF NOT BY AT LEAST A PHONE CALL, A WRITTEN REPLY FROM ONE OF YOUR TECHNICAL HEAD WHO KNOWS THE REAL REASON FOR THIS APALLING SERVICE.
BEAR IN MIND THAT THIS WILL NOT BE OVERLOOKED AND I INTEND TO BRING THIS TO THE ATTENTION OF REGULATING BODIES AND UNTIL THIS PROBLEM IS BROUGHT TO THE ATTENTION OF THE CONSUMING PUBLIC WHO MAY FALL VICTIMS BY FALSE ADVERTISING.
——-
RESPONSES:
Commissioner Ronald Olivar-Solis
National Telecommunications Commission
BIR Road, East Triangle, EDSA
Diliman, Quezon City
Forwarding to your office the email complaint of Mr. Noi Ramirez against Smartbro. Please provide the complainant of any action taken by your office.
Thank you for your usual cooperation.
Consumer Welfare Division
Bureau of Trade Regulation and Consumer Protection
Department of Trade and Industry
2nd Floor, DTI Bldg., #361 Sen. Gil Puyat Ave., Makati City
Tel No.: 751-3330 Fax No.: 890-4949
http://www.dti.gov.ph
—–
From: Dir. Dita M. Maralit
Sent: Thursday, June 15, 2006 7:34 AM
To: BTRCP
Subject: FW: SMARTBRO SUBSCRIBER COMPLAINT
Please assist and respond directly to the complainant. Thank you
————————–
SMART’S RESPONSE:
Thank you for sending us e-mail.
SMART has always prioritized the efficiency and reliability of the service we render to our subscribers.
We regret though if you were made to feel otherwise by what you are experiencing on your connection.
As we wish to address the matter, please provide us the following information:
1. Service Reference Number (10-digit number; starting with 101, 102, or 103)
2. Complete system response / ping or bandwidth test results
3. Contact number/s
4. Available time for call out
We will be waiting for your response so we could properly address your connection concern.
Sincerely,
Customer Care
/raa
———-
My new response which I also copy furnished DTI and NTC:
——————
Thank you for your immediate reply to my e-mail.
Now to address your requests here are my answers:
1. SERVICE REFERENCE NUMBER – NOTICE IN MY PREVIOUS LETTER THAT MY SERVICE REFERENCE NUMBER IS ALREADY WRITTEN IN THE E-MAIL.
2. COMPLETE SYSTEM RESPONSE / PING BANDWIDTH RESULTS – Does a customer need to concern himself/herself to give you these details? ISN’T THAT YOUR JOB?
Why don’t you just send someone over to see for themselves so that they can make the proper diagnosis to resolve the cause.
The FACT remains that you are giving me inadequate service. PERIOD!
3. MY CONTACT DETAILS ARE WITH YOUR RECORDS. HOW IN THE FIRST PLACE WERE YOUR CONTRACTORS ABLE TO GO TO MY RESIDENCE AND CONNECT IF YOU DO NOT KNOW MY CONTACT DETAILS? HAVE SOMEBODY FROM YOUR CUSTOMER RECORDS TO LOOK UP MY DETAILS. AFTER ALL, ISN’T THAT WHY YOU ARE PAYING THEM FOR?
4. I am available anytime for call-outs you have the records and my contact details.
I am not trying to be a difficult customer but a little effort on your part will go a long way. Your queries are somewhat very trivial and you already know the answers to THESE QUESTIONS. WHAT I NEED FROM YOU AS A CUSTOMER IS, AS I SAID IN MY PREVIOUS LETTER IS AN EXPLANATION and A WRITTEN REPLY FROM ONE OF YOUR TECHNICAL HEADS WHO KNOWS THE REAL REASON FOR THIS APALLING SERVICE. In addition of course the early resolution of the problem.
On the bright side, I consider myself in luck since I can still connect, other users from what I gather don’t even have that privilege since their service is non-existent altogether.
In closing, I ask that positive action be taken as soon as possible. I promise that I will not leave this situation unchecked. I give this opportunity for you to improve the service or I will have no other recourse but seek higher intervention. I and other users NEED RESULTS, not empty promises. YOUR CUSTOMERS NEED ASSURANCE WITH SOLID PROOF THAT WHAT YOU ADVERTISE IN ALL FORMS OF MEDIA IS FAIR AND TRUE!
Hoping for your immediate and favorable action.
ARMANDO “NOI” HIGOY RAMIREZ, JR.
Corporate Information Specialist
Philcomsat Holdings Corporation
—————-
I Will Keep You guys posted for the development of this matter. And for all of you who are experiencing the same, we consumers have proper and legal avenues to help ourselves. Losing our cool and cursing OUR machines is not the way to go. Isa pa, di naman sa atin nanggaling ang problema!
hahaha last post ko d2 nung june 4, ehehe dumami ang thread re-kabulukan ng smart wi-fi ahaheheh well well, tutuo namn eh lahat ng NEGATIVE comments jan re SMART WIFI true yan ehehe.Pero nung piunapunta namin d2 ung tagaayos ng wifi eh naging ok na connection eversince, pinaliutan nila bago antenna saka tinutok sa ibang area, ehehehe KAYA naging ok na so far wala ng “LIMITED OR NO CONNECTIVITY” at di narin ako 2matawag sa customer service nila para marining ang bulshit na “TATAWAGAN nalang po KAYO ng HIGHER TECHNICAL namin” at BUMILIS ang connection namin walang putol puitol …wakekeke..SAna lang mag tuloy tuloy na toh..BINOLJAK! kasi namin talga yung sustomer service kaya ayun may nag punta rin at nag ayos…kaya kung ako sa inyo BOLJAKIN nyo sa fone, saka tawagan nyo 3x a day =)
dude “paranaque user” na name ehehe lagi din ako ganayan DEADS yung character ko kaya di na mag LEVEL UP ng mag LEVEL Up saka na huhulugan pa ng gamit BWISET ehehe…pero yan yung dati.Tawagan mo na customer serv pabago mo antenna mo, baka lo tech kinabit nila, kasi sakin pinalitan eh, at naging OK na…taga paranaque din ako, dami talaga net users d2 kaya sobrang agawan sa bandwidth.
ps.
ganyan din kainit ang ULO ko at ng kapatid ko dati sa smart wifi….buti nalng pinalamig nila after 5 long months of waiting, at pagtyaga sa connection ahehehe..
amf maganda b ang wifi magpapa kbit sna me eh
ok sa umpisa..ikaw “MAG RISK KA” 2lad namin na meron na ehehehe…pero so far nung pinaayos namin yuhng antenna naging OK naman na…wal na prob.
Well, I don’t know about smart here in Toledo City, Cebu, but I know the globelines and they are very, very slow. They promise up to 1,5 mbps and have a guarantee of minimum 64kbps, but very often it is fare below 64kbps. It is often down in the bps area also. Crazy company and it is no use to complain, since the answer is always that I am the only one complaining. Guess they say that to all their customers, since I also know a few of them and they all say they have been complaining.
Anyway, if we had a company like globelines in europe it would not be allowed to operate. Their speed are very slow and the bills are high, one time we got a bill of 29 thousand for just one month. It was of course wrong, but the next month it was 14 thousand and they used many months more to adjust it to be rigth. Globelines is really a crazy company!
BETTER TO HAVE CABLED INTERNET AND JUST BUY WIFI ROUTER. OR USE 3G BROWSING FOR LAPTOP OR SMARTPHONES
better to have cabled internet just buy wifi router or 3g for laptop and smartphones
Ganda ng blog na to…
anyway…here it is…
I am moving on to another place and plans to give up my plan for Smart Bro I am just confuse if what is really the penalty for Giving up this plan are they going to put us in jail if we cant afford to pay the bills anymore?
Mga tol anu ba puidi kung gawin?
hello! my kwento dn ako. una talagang mbilis cla mgkabit pero ng kbit na nagtanong ako kung my service charge sbi ng 2 ngkabit wala napo. pero my isa silang kasama na talagang ngpaiwan para bigyan daw sila ng tip kahit konte lang. imagine! dapat tanggalin sya sa trabaho.tpos next day nawalan kmi ng koneksyon hangang umabot ng 3 days. after nun naging ok na. tapos nung ika10day nawala na nman umabot din ng ilang araw. araw araw nlang kming 2matawag sa smart costumer service pero it takes more than an hour palagi makipag usap sa knila kac klangan antayin ang tech nila. hangang sa nagsawa cla kya nagpadala ng tao nila. iniba nya ang position ng antenna. naayos din buti nlang hangang ngayon maayos na ang connection nmin at ng dumating ang bill 1/3 lang babayaran nmin. maganda na ang smart bro ngayon problema lang ang mga taong bulok na nagtatrabaho jan. ayos ayusin nyo trabaho nyo kung ayaw nyong mawalan.
hello! been using smartbro for almost 2 months now at mabilis naman po iyong connection ko.. siguro averaging sa 300kbps. nweiz, pag nagcoconnect po ba ako sa internet, do i get/acquire the same ip address??