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January 21, 2015

Top earning BPO & Call Center Companies in the Philippines

Last year we showed you a list of the top earning call center and BPO companies in the Philippines. This time we’re updating that list which includes new firms and figures. Find out if your company is included.

The list is provided by Pasig City Rep. Roman Romulo as reported by Manila Standard Today. The top firms list is “based on their combined revenues of P250 billion ($5.9 billion) in 2013.” Below are the top 45 BPO and Call Center companies in the Philippines:

1. Accenture Inc. (Php32.429 billion)
2. Convergys Philippines Services Corp. (Php19.830 billion)
3. 24/7 Customer Philippines Inc. (Php13.061 billion)
4. JPMorgan Chase Bank N.A.-Philippine Global Service Center (Php11.789 billion)
5. Telephilippines Inc. (Php8.722 billion)
6. Sutherland Global Services Philippines Inc. (Php8.080 billion)
7. Hewlett-Packard AP (Hong Kong) Ltd. (Php7.081 billion)
8. Stream International Global Services Philippines Inc. (Php6.924 billion)
9. Teletech Offshore Investments B.V. (Php6.590 billion)
10. IBM Daksh Business Process Services Philippines Inc. (Php6.307 billion)
11. Sitel Philippines Corp. (Php6.084 billion)
12. TeleTech Customer Care Management Philippines Inc. (Php5.654 billion)
13. Manila-Oslo Renewable Enterprise Inc. (Php5.605 billion)
14. IBM Business Services Inc. (Php5.599 billion)
15. Aegis PeopleSupport Inc. (Php5.474 billion)
16. Coca-Cola Far East Ltd. (Php5.439 billion)
17. Sykes Asia Inc. (Php5.415 billion)
18. Shell Shared Services (Asia) B.V. (Php5.289 billion)
19. Deutsche Knowledge Services Pte. Ltd. (Php5.258 billion)
20. HSBC Electronic Data Processing (Philippines) Inc. (Php5.035 billion)
21. Telus International Philippines Inc. (Php5.010 billion)
22. Luen Thai Macao Commercial Offshore Co. Ltd. (Php4.336 billion)
23. IBM Solutions Delivery Inc. (Php4.293 billion)
24. VXI Global Holdings B.V. Philippines (Php4.049 billion)
25. Macquarie Offshore Services Pty. Ltd. (Php4.026 billion)
26. ACS of the Philippines Inc. (Php3.917 billion)
27. Citibank N.A. Regional Operating Headquarters (Php3.710 billion)
28. SPi CRM Inc. (Php3.551 billion)
29. Emerson Electric (Asia) Ltd. (Php3.481 billion)
30. Chevron Holdings Inc. (Php3.271 billion)
31. StarTek Philippines Inc. (Php3.123 billion)
32. Genpact Services LLC (Php2.846 billion)
33. West Contact Services Inc. (Php2.815 billion)
34. Hinduja Global Solutions Ltd. (Php2.795 billion)
35. SPi Technologies Inc. (Php2.767 billion)
36. ANZ Global Services and Operations Manila Inc. (Php2.503 billion)
37. Sykes Marketing Services Inc. (Php2.493 billion)
38. Maersk Global Service Centres (Philippines) Ltd. (Php2.324 billion)
39. Manulife Data Services Inc. (Php2.191 billion)
40. Lexmark Research & Development Corp. (Php1.963 billion)
41. ExlService Philippines Inc. (Php1.907 billion)
42. Cognizant Technology Solutions Philippines Inc. (Php1.892 billion)
43. Thomson Reuters Corp. Pte. Ltd. (Php1.877 billion)
44. Citigroup Business Process Solutions Pte. Ltd. (Php1.816 billion)
45. Acquire Asia Pacific Philippines Inc. (Php1.789 billion)

Compared to their 2012 revenues, Accenture and Convergys maintained their positions at 1 and 2 respectively, while 24/7 overtook JPMorgan for the top 3 position. Telephilippines remained at top 5.

source: Manila Standard Today

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20 Responses to “Top earning BPO & Call Center Companies in the Philippines”

  1. spiderman says:

    Kapag nasa top earning companies pala, nasa top BARAT companies din.

  2. FYI says:

    Some of the companies listed there are not BPO/Call Center but rather than BTO. Jeez. SMH.

  3. Jemas says:

    Malaki ang kinita dahil mababa magpasahod and pangit ang facilities.

  4. agentx says:

    More income si company, less sahod si employee. Yung 1/3 from the bottom yung mataas magpasahod compared dun sa mga nasa taas na company.

    • JoeTech says:

      Sino dun sa bottom? :) I came from Thomson Reuters. Maganda magpasahod, ganda ng benefits, dahil Captive sya and hindi BPO. Relatively lighter ang workload, promotes worklife balance, yun lang, got laid off. :) Me together with the 5% of the population globally. Pero kahit ganun, they took good care of us, at least 3 month notice, yung iba di na kailangan mag report for a month, paid pa rin. May partner headhunter din sila na tutulong sa iyo makahanap ng work.

      Accenture is a good company, pero susulitin ka talaga. :)

    • may says:

      cognizant din at the bottom list pero competetive ang salary.better than those on top.

  5. chelxxi says:

    IBM Daksh is already Concentrix Daksh, since Concentrix already bought IBM Daksh.

  6. Ronald says:

    Yup! More earnings less pay! Ganyan naman yang mga yan! Pagdating sa mga incentives and increase puro mga barat. Sila kaya mag-calls habang nagmu-multitask then minumura ka pa ng mga caller for something na hindi mo naman kasalanan due to product defect or lemon. Then buburautin ka pa ng tax ng mga lintek na corruptfficials. Haysss dapat dyan mag-haduken na lang!

  7. brian says:

    tama kau dun, pag top ata, mbaba n tlga mgpasahod,, tsktsk mbuti pa ung mga nsa last parts. astig ah.. kya sa mga applicants,, alam na, i was able to go to those top companies.hehe jumper ako e.

  8. kokoy momoy
    Twitter: callmecheezee
    says:

    Genpact Services LLC!!! wala ceiling ang appraisal/annualization basta performer ka. may mga kilala akong agent level labg pero almost/ more than double na ng sweldo ng isang tenured agent ng nsa top 1 and 2 na company dito sa list na to, hindi mahilig sa flashy activities gaya ng mga bonggang xmas party or outings pero magaling mag alaga ng attrition ng employees. 5 years and well compensated. kulang nlng retirement program. libre ang lean training, six sigma, marami pang educ at work program pag maganda ang kita minsan pinipilit pa sa mga empleyado mga libre/discounted na courses. :-)

  9. karl says:

    title should have been: list of companies with the most number of social climbers

  10. rye says:

    Emerson mataas magpasweldo, nkikita ko Payslip ng mga yan e hihi minimum 28K range nyan 28-45K frontliner.

  11. Giboi says:

    Panong hindi dadami ung kinikita nyang mga yan lalo na accenture at convergys eh npakaliit nla mgpasweldo. Sobra nlng tinitipod ung employees nla porket alam nlang kailangan ng trabaho lalo na ung mga fresh grads. Try to compare ung pinapasweldo ng mga yan sa site nla abroad sobrang laki ng difference.

  12. czaree says:

    Acquire at #45 but salary and benefits are way better than those on top!

  13. Justin says:

    Accenture is just 40,000 people here in the Philippines but they produce P32 billion, almost double than the top 2. Why?

    Accenture is
    – not a typical call center. Very professional and you need a degree in most positions. Not typical CSRs, they are Fraud Analysts, Siz Sigma, Accounting Professionals, USRN etc.
    – The technology workforce are comprised of the best Software Engineers, System Adminisrators, DB admins, Data Scientists, Software QA engineers, Technology Consultants, SMEs, Business Intelligence professionals, System Analysts, Solutions Architects. These is the highest earning field in thr Philippines.
    – 93 of 100 Fortune 100 companies are their clients. The largest corporations in the world are their customers.
    – Their main assets are their people. Too many capabilities like Microsoft, Oracle, SAP, SaaS, PaaS, Testing, Analytics, Custom Software Development, Mobility and many more.

    Compared to Convergys, which has 200,000 employees, you will easily determine why Accenture leads the pack every year.

    Accenture should not be called a call center. It is a global professional services company ranging from technology, consulting and outsourcing.

    • carla says:

      Accenture Philippines = P32 billion = 40,000 employees

      Convergys Philippines = P19 billion = 220,000 employees

      Eh shempre ung Accenture mga bigating software engineer at IT graduate at di-basta bastang call center agent eh. Puro graduate kahit call center. Eh kasi pang professional ung trabaho.

      Ung Convergys naman bagsakan ng mga hindi graduate ng college, sorry.

  14. ex SPi says:

    SPi CRM Inc. Wala nga appraisal dyan since 2007. If you get regularized hanggang dun na lang sahod mo. Pwe!

  15. Colonelo says:

    penge advice, I need good compensation and benefits to start ang hirap kasi pag mababa sahod tapos buhos performance mo. Thanks.

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