数日前にSteelSeries PHが不正販売業者に対して消費者への警告を発した件について掲載した内容の更新として、人気ゲーミングストアのDatablitzは、同社のFacebookページ上のコメントを通じて本件に関する声明を発表しました。
Datablitzは、SteelSeries製品のすべての製品に対して7日間ではなく、1年間の完全な保証を提供していると発表しました。これは、以前の報道でソースが最初に報告した内容とは異なります。以下にその声明を記載します：
After going over the [Back2Gaming] article, our thoughts are that firstly, the author never verified with us on our warranty terms for Steelseries products, and just went with third party information, then posted up whatever he's concluded from his own half-baked checking.
As you can clearly see from how it was written and presented, it is an unashamedly one-sided and biased article, and one which would seem very much written to favor certain parties or interests, whomever or whatever that is, your guess is as good as ours.
Just for your information and reference, ALL Steelseries products we sell in our stores carry a full 1 year warranty for factory defects and since we don't really do any repairs, items returned for factory defects within the warranty period are remedied with a full item replacement. The "7 Days" the author is trying to hype as having been written on the invoice is likely just our store personnel's way of informing customers that they can return the item they've purchased if found to have any defects within 7 days of purchase.
As no so-called local Steelseries authorized distributor here (none for the entirety of 2013 nor the entirety of 2014) has approached us to offer us their products since we started carrying Steelseries in our stores over a year ago, we have no other option but to source our Steelseries products from authorized distributors and resellers in other countries instead.
Rather than stoop to the level of the author, we chose to just explain our side to our objective customers, and let them judge for themselves on who is really being truthful here and who is being deceitful. We believe that at the end of the day, as customers check with us directly, they will realize that what was written in the article is plain misleading and inaccurate, and our customers will be the ones to pass the factual word around, something much much more reliable than the word of someone who's just collecting receipts and taking photos from outside our stores, without even properly verifying the facts with us.
Thank you for your kind concern and hope this explains everything much clearly.
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この釈明にもかかわらず、Back2Gaming は自社の記事を更新し、SteelSeries の PH 担当者が DataBlitz は正規販売店ではないと再確認した点を強く指摘しています。
@sir jjc21
sir notorious talaga ang RAZER sa pagiging low quality at over prize, dami nila bad feedback sa online. at yung DATABLITZ naman meron talaga problema regarding with warranty claim ng customers nila. bumibili lang ako sa kanila pag no choice ako pero pag meron naman sa ibang store yung bibilihin ko hindi ako nabili sa kanila.