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DataBlitz responds over SteelSeries issue, denies 7-day warranty

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In an update to the what we’ve posted a few days ago about SteelSeries PH warning consumers of unauthorized resellers, popular gaming store Datablitz has issued a statement through one of its comments on their facebook page regarding the issue.

Datablitz

Datablitz stated that they are offering full one-year warranty for all their SteelSeries products, and not 7 days as our source from the previous article originally reported. Here is their statement:

Realme Philippines

After going over the [Back2Gaming] article, our thoughts are that firstly, the author never verified with us on our warranty terms for Steelseries products, and just went with third party information, then posted up whatever he’s concluded from his own half-baked checking.

As you can clearly see from how it was written and presented, it is an unashamedly one-sided and biased article, and one which would seem very much written to favor certain parties or interests, whomever or whatever that is, your guess is as good as ours.

Just for your information and reference, ALL Steelseries products we sell in our stores carry a full 1 year warranty for factory defects and since we don’t really do any repairs, items returned for factory defects within the warranty period are remedied with a full item replacement. The “7 Days” the author is trying to hype as having been written on the invoice is likely just our store personnel’s way of informing customers that they can return the item they’ve purchased if found to have any defects within 7 days of purchase.

As no so-called local Steelseries authorized distributor here (none for the entirety of 2013 nor the entirety of 2014) has approached us to offer us their products since we started carrying Steelseries in our stores over a year ago, we have no other option but to source our Steelseries products from authorized distributors and resellers in other countries instead.

Rather than stoop to the level of the author, we chose to just explain our side to our objective customers, and let them judge for themselves on who is really being truthful here and who is being deceitful. We believe that at the end of the day, as customers check with us directly, they will realize that what was written in the article is plain misleading and inaccurate, and our customers will be the ones to pass the factual word around, something much much more reliable than the word of someone who’s just collecting receipts and taking photos from outside our stores, without even properly verifying the facts with us.

Thank you for your kind concern and hope this explains everything much clearly.

Datablitz-Statement

RELATED: Lessons we can learn from the DataBlitz vs XPlay Fiasco

Despite the clarification, Back2Gaming updated their story and strongly points out that a SteelSeries PH representative reiterated that DataBlitz is not an authorized retailer.

Source

See also  Final Fantasy XV Royal Edition for PS4 now available at DataBlitz and iTech PH
Avatar Of Carl Lamiel

Get in touch with Carl at @lamielcarl on Twitter or visit his website for more updates!

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devin.bat
7 years ago

@sir jjc21
sir notorious talaga ang RAZER sa pagiging low quality at over prize, dami nila bad feedback sa online. at yung DATABLITZ naman meron talaga problema regarding with warranty claim ng customers nila. bumibili lang ako sa kanila pag no choice ako pero pag meron naman sa ibang store yung bibilihin ko hindi ako nabili sa kanila.

jjc21
jjc21
7 years ago

God damn it Datablitz! I bought a Razer DeathAdder Mouse last Nov 2015, after less that 1 month of normal usage, it started double clicking like crazy. I returned it to Datablitz for repair, and it took them 4 months to replace my mouse even after constant calls. Now, just less that 1 week of using the replacement mouse, it happenned again??? Is this really Razer quality or Datablitz selling defective products? Sad!!!

Necrophilia69
Necrophilia69
7 years ago

Un Xbox 360 Wireless Controller nila 7days lng ang warranty same lang sa Toy Kingdom… kung totoong Authorized Reseller/Distributor sila, same policies/rules should apply sa mga binebenta nilang products coming from the manufacturer! I know because I work for the said company… Not DB!!!

invectus
invectus
7 years ago

potang ina yang DB madalas wala warranty kung meron 7 days….. walang kwenta

Randy
Randy
7 years ago

Bumili ako ng Xbox 360 bundle with Kinect sa DB Shangrila Plaza, nung binili ko sabi may warranty daw, di ko lang matandaan kung sinabi 7 days.

Aba, after under a month nasira yung Kinect unit (FYI bigla nalang nagdrop yung camera, parang hardware yung nagfail). Dinala ko ulit sa DB Shangrila, hindi daw nila papalitan kasi accessory daw yung Kinect, and pwede daw nilang gawin eh irepair kaso matatagalan daw kasi oorder pa ng parts at bumili nalang daw ako ng bago kasi mas mahal pa pag pinarepair. Ako naman si tanga, bumili nga ng bagong Kinect, sa kanila rin. Kung alam kong may ganitong isyu, hay nako.

Wala DB, markado ka na samin. Games, accessories, at prepaid cards na lang bibilin ko sa inyo.

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