DataBlitz responds over SteelSeries issue, denies 7-day warranty
In an update to the what we’ve posted a few days ago about SteelSeries PH warning consumers of unauthorized resellers, popular gaming store Datablitz has issued a statement through one of its comments on their facebook page regarding the issue.
Datablitz stated that they are offering full one-year warranty for all their SteelSeries products, and not 7 days as our source from the previous article originally reported. Here is their statement:
After going over the [Back2Gaming] article, our thoughts are that firstly, the author never verified with us on our warranty terms for Steelseries products, and just went with third party information, then posted up whatever he’s concluded from his own half-baked checking.
As you can clearly see from how it was written and presented, it is an unashamedly one-sided and biased article, and one which would seem very much written to favor certain parties or interests, whomever or whatever that is, your guess is as good as ours.
Just for your information and reference, ALL Steelseries products we sell in our stores carry a full 1 year warranty for factory defects and since we don’t really do any repairs, items returned for factory defects within the warranty period are remedied with a full item replacement. The “7 Days” the author is trying to hype as having been written on the invoice is likely just our store personnel’s way of informing customers that they can return the item they’ve purchased if found to have any defects within 7 days of purchase.
As no so-called local Steelseries authorized distributor here (none for the entirety of 2013 nor the entirety of 2014) has approached us to offer us their products since we started carrying Steelseries in our stores over a year ago, we have no other option but to source our Steelseries products from authorized distributors and resellers in other countries instead.
Rather than stoop to the level of the author, we chose to just explain our side to our objective customers, and let them judge for themselves on who is really being truthful here and who is being deceitful. We believe that at the end of the day, as customers check with us directly, they will realize that what was written in the article is plain misleading and inaccurate, and our customers will be the ones to pass the factual word around, something much much more reliable than the word of someone who’s just collecting receipts and taking photos from outside our stores, without even properly verifying the facts with us.
Thank you for your kind concern and hope this explains everything much clearly.
Despite the clarification, Back2Gaming updated their story and strongly points out that a SteelSeries PH representative reiterated that DataBlitz is not an authorized retailer.