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Globe launches financial care program for postpaid and broadband customers

Globe has launched a financial care program for its postpaid and broadband customers.

The program offers are made based on the needs of the customers. It gives customized options that allow Globe Consumer Postpaid, Platinum, and Broadband subscribers to maintain their accounts depending on their financial situation, particularly this pandemic. They may be given options to adjust their plan, disconnect their account temporarily, transfer ownership, and the like.

“Filipinos are facing multiple difficulties and are struggling to hold on to what they have at the moment. We understand that many of them worry about their finances, and we hope to extend our help. At the same time, keep them connected so they can continue to do the things that matter to them,” Globe Chief Customer Experience Officer Rebecca Eclipse stated.

Globe Postpaid Mobile and Globe At Home broadband customers may apply through the Account Requests section of the GlobeOne app or fill out the form to avail of the program. After submitting, a Globe representative will contact them to discuss the available options.

Those who have previously applied for the Globe Installment Program last May but have completed their payments and temporarily disconnected their plans may also ask for further assistance through the website. Meanwhile, those disconnected permanently may call 214 toll-free from any Globe mobile number for other options.

You may visit the Globe official website to register and learn more about the Financial Care Program.

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9 Responses

  1. Avatar for Arnold zorilla Arnold zorilla says:

    How to talk with your costumer care representative?need asap

  2. Avatar for Jenelyn Aguilar Jenelyn Aguilar says:

    No finacial po pinutol ko na po yung internet namen bkit po tuloy pa dn ung bill lumalaki ng lumalaki po kahit putol na

  3. Avatar for Junelyn benedicto Junelyn benedicto says:

    No financial po wala po trabaho asawa ko..

  4. Avatar for Junelyn benedicto Junelyn benedicto says:

    Hindi po aqu mkakabayad ng enternet kz po wala pong trabaho ang aswa ko.at putol na ung enternet bkit nakaka bill pari aqu ng malaki…kaya hndi na kaya mabayaran yan..

  5. Avatar for Arian labalan Arian labalan says:

    Financial problem

  6. Avatar for Raymond Raymond says:

    Pls globe ayusin nyo muna conection nyo, palagi mahina o wala net dito sa amin kahit advance me palagi nagbayad sa inyo!!!

  7. Avatar for globulok globulok says:

    Bulok ng serbisyo ng globe nag disconnect kayo kahit nag bayad. Care care nyo mukha nyo.

  8. Avatar for Doom Doom says:

    Fix your frequency guys..its so so so so slow!!!!

  9. Avatar for NumberPortabilityLAW NumberPortabilityLAW says:

    One of the best things they can do is implement on their end the number portability law. From postpaid to prepaid, from telco to another telco and Vv

    Batas na yan FYI.

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