Globe has launched a financial care program for its postpaid and broadband customers.
The program offers are made based on the needs of the customers. It gives customized options that allow Globe Consumer Postpaid, Platinum, and Broadband subscribers to maintain their accounts depending on their financial situation, particularly this pandemic. They may be given options to adjust their plan, disconnect their account temporarily, transfer ownership, and the like.
“Filipinos are facing multiple difficulties and are struggling to hold on to what they have at the moment. We understand that many of them worry about their finances, and we hope to extend our help. At the same time, keep them connected so they can continue to do the things that matter to them,” Globe Chief Customer Experience Officer Rebecca Eclipse stated.
Globe Postpaid Mobile and Globe At Home broadband customers may apply through the Account Requests section of the GlobeOne app or fill out the form 17 to avail of the program. After submitting, a Globe representative will contact them to discuss the available options.
Those who have previously applied for the Globe Installment Program last May but have completed their payments and temporarily disconnected their plans may also ask for further assistance through the website. Meanwhile, those disconnected permanently may call 214 toll-free from any Globe mobile number for other options.
You may visit the Globe official website 14 to register and learn more about the Financial Care Program.
How to talk with your costumer care representative?need asap