NTC: Rebates are good but deadline is better
Apparently, affected Globe subscribers have already escalated their network-related concerns of the National Telecommunications Commission (NTC) and the agency urges Globe to take immediate actions.
These network-related concerns such as delayed SMS, difficulty in taking or making a call and slow internet connection was a result of Globe’s â€œongoing systems upgradeâ€ to improve their services. The telco deemed this upgrade necessary to address the network congestion brought by the old network which, according to cellular firm’s Chief Financial Officer Albert De Larrazabal, simply canâ€™t handle the sheer volume of traffic going through it.
Weâ€™ve already mentioned in our previous post that the telco is working round-the-clock to speed up the process and will be giving rebates for those affected subscribers. Although this action will ease some of the affected subscribersâ€™ frustrations, NTC prefers that the cellular firm submits a deadline of when theyâ€™ll be done with the upgrade and constantly inform their customers about the progress of their work.
Globe relies on its networks to provide their services and as time passes and new technologies become available, we think that it’s perfectly normal for Globe, or any other telco for that matter, to upgrade their network to improve their services. Of course, as with any improvements, we can all expect that service interruptions, small and large, are inevitable and are part of the process.
However, it’s the responsibility of the service provider to inform their subscribers about these things beforehand rather than be reactive about it. In addition, it would be best if they can inform their users of the progress of their work and target deadline of when it will be over. Timely information dissemination is the key here.