call center jobs

Someone sent me a link to this old article from Manila Standard Today about me recent article on call center jobs in the Philippines. The article mentioned that only around 3 out of 100 fresh graduates in the country are hired by call centers. The survey must have been done in 2005, where only 11,526 applicants or 2.89 percent of the total 400,000 new graduates are accepted in BPO companies and call centers. However, the 3% mentioned here seemed misleading since there's no way all those 400,000 college graduates applied in a call center. Nevertheless, it supports my previous assumption that new graduates aren't qualified enough to make it thru the rigorous hiring process of these call center. Is the world's 3rd largest English speaking country not providing enough qualified workforce for the BPO and call center industry? I really think these call centers should lower their passing requirements and use those tons and tons of money they saved from outsourcing and invest on training new (and semi-qualified) hirees. [tags]call center philippines, business process outsourcing[/tags] Read more in our articles including "Only 3 of every 100 graduates pass Call Center jobs" and "Is the Philippines really hot with Call Centers?".