#Converge csr

Converge has started sending out emails to what it claims as the first batch of Converge XCLSV (could be a play on the word exclusive) customers who are part of this new service. The Converge XCLSV program places certain selected customers to a group that will get a dedicated account officer for immediate assistance and provides true high-speed plans. We reckon this seems similar to Smart Infinity or Globe Platinum program of other telcos for postpaid, only that the one for Converge is for broadband. Converge has been in the spotlight in past months due frequent downtimes, intermittent connections, and poor customer service. We'll be on the look-out for a more detailed explanation of this Converge XCLSV program. Converge just announced their nationwide rollout plan to provide fiber services on both households and enterprises. They (partnerships) are scheduled to implement a Full Turn Key (FTK), an end-to-end approach which includes supplying imported materials and providing services up to acceptance, and Semi-Turn Key (STK), Converge Group provides owner-supplied materials, approaches. This July, Converge and ROG are giving gamers a treat as they formally launch their FiberX gaming package collaboration. Read more in our articles including "Converge XCLSV: Dedicated Customer Service and True High Speed Plans" and "Converge announces nationwide fiber service rollout plan".