international warranty

I often get these types of questions from readers -- why are gadgets bought in other countries (HK, SG, US) not supported for warranty repairs and replacement in the Philippines? For warranty, the dealers also serve as the de facto service center. This is the reason why if your device has a defect, you just need to bring it to the store you bought it (along with the receipt) for warranty repairs or replacement. If the product line is already strong and the volume of units sold can justify it, the distributor will also put up its own stand-alone service center and this is where all dealers will refer customers for warranty claims. These are the units which are eligible for local warranty. Otherwise, they might also accept grey units but you'll have to pay for the service since it's not covered by warranty. This is why serial numbers, warranty cards or ORs are used to track them. * Distributors will incur cost for warranty claims. Read more in our articles including "Why international gadgets don't have local warranty" and "HUAWEI introduces “Smart Hanhan"".