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April 07, 2006

Smart Wifi issue reaches congress.

One of my readers left a comment in the Smart Wifi thread about the issues plaguing the subscribers have reached the Lower House thru COMPOSTELA Valley Rep. Manuel “Way Kurat” Zamora:

Worry no more guys, Rep. Way Kurat is on your side, he also is a Smart Wifi subscriber that has been having headaches with his internet connection since it was installed and it’s frequent basestation technical activities. his employee called the hotline to inquire how to terminate their subscription and he was shocked to be informed that they are required to pay the pretermination fee even that his internet connection only gave him headaches. so instead of arguing with a CSR/TSR, he made a bill and raised it to the congress to make an investigation about this matter since he was also informed that the number of complaints the NTC is receiving is very alarming..

ePLDT Ventus (the call center company who handles the account) management had an emergency meeting regarding this issue.

if you want to read Rep. Way Kurat’s article about Smart Wifi, just go buy a PINAS Tabloid.

I have no way of verifying this since I could not get a copy of the paper anywhere near. I’m sure the good congressman would make good use of all that reports in newspapers (including blogs and forums) about the dismal service a huge number of subscribers are getting.

Written by yuga

Abe is the founder and publisher of YugaTech. You Can follow him on Twitter @abeolandres.

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57 Responses to “Smart Wifi issue reaches congress.”

  1. joseph says:

    xeno, if you say so torrents cannot be executed in smartbro why i am downloading as much as 2GB of data? you better think twice before you react.

    to those smart bro users who do not know the wireless technology you better subscribe into a standard DSL or (ADSL).

    wireless connections is sensitive. especially if its attenuation level is high.

  2. japeeps says:

    xeno… ikaw ang mag isip bago mag post ng comment mas tanga ka pa kahit kanino dito.. i am a technical support for DSL.. im also handling wireless set up for cafe and business wireless solution. Usual set up for ISP here and abroad, open lahat ng ports nila sa CO (centreal office) or Base station for smart. Ports are being opened from the CP (cus premie) like in smart… kung marunong kang mag access ng canopy makikita mo ung firewall config dun..

    regarding sa torrent… i always use smartbro to download a lot of torrent files, kaya panu mo sasabihin na di PWEDE NAG TORRENT.. THIS EXPLAINS KUNG GAANO KA KATANGA AT DI NAG IISIP.

    IF UR SPEED is slow or intermittent, there’s no one to blame but UR ISP because their the one who provides internet connection.. another thing meridian tech scope is to assure that there is a good signal from the canopy to base station
    SMART SCOPE IS TO CORRECTLY BUILD UR CXN TO THE ROUTERS.. kung mabagal it means na sobra ung people na nakabuild dun sa router.. ex..
    base station BW===10mbps
    max capacity===39 cxn (enough to provide cus with 256 cxn)
    minsan mas madami ung naka build sa router kaya bumabagal pag sabay sabay ang gamit.. SMART ANG DAPAT SISIHIN KASE HAKOT CLA NG HAKOT PERO DI NAMAN NILA KAYA MASUSTAIN UNG CXN>>>PERA LANG ANG HABOL.

    XENO — > do you think you wud pay 999 for 45-60k cxn… if ur getting this cxn speed all the time, do you think this is just caused by traffic or overbuilt. IKAW ANG NAG ISIP AT WAG KANG TATANGA TANGA.. i myself kno to configure the canopy and correctly connect it to the base station w/o the help of their tech.. eh ikaw ano ka ba???

  3. Smutta says:

    bwisit tlaga yang smart Wifi na yan,mas malimit png wlang connection…ang lapit lapit lang namin sa tower nila…nakailang palit na ng tubo..:(ganun parin…mga kapit bahay namin ganyan dn ang problema…mas malimit wlang connection kisa meron tapos pag meron naman…super bagal npaka suwerte n pg mabilis ang connection..:(matapos lng contract k s inyo…llipat me ng globe wifi mabuti n lng mron na sila…wlang kwenta smart ka bwisittttttttttt!!!!!!!!!!

  4. Globe tayo says:

    parihas ang problema nating lahat,wla tlagang kwenta ang SmartBRO.na yan dapat magpalit sila ng name KUPADBRO.mas bagay or KUPAL ako dati 2 weeks din wlang connection,ngayon minsan 3 days na wla lalo n pag malakas ang ulan,iisa nman snasabi pg tumawag,ppalitan yong Antenna,nakailang palit narin yng sa amin,haba haba n nga eh mataas pa sa puno ng manga namin:(manluluko talaga yng smart kupad na yan,dapat sa atin mga guys lipat sa iba lipat tayo sa globe,baka mas maganda doon,sabi ng friend k oks naman daw,try nyo kong meron kayo kakilala na naka wifi na sa globe

    walang kwenta tng smart na 2

  5. roel says:

    Pisting yawa ning smart bro. !!! mga tulisan.. !!!

  6. oker says:

    japeeps,, tulong naman o,,paano ba mag port forwarding sa smart bro?meron bang e configure sa canopy ko para lang maka port forward?utorrent ko bagal mag download,cuz im still gettin a yellow triangle…not a green smiley…by the way canopy lite 5.7 ghz ang antenna ko,,,,thanks

  7. kerbiiiiiiiiiiiiiiiiiin says:

    pota ina yawa ning smart bro bilib unta ko sa ila tong una mga atikon diay.

    SUS!!!!!! pagka POTA nang GYUD!!!!!!!!!!!!

  8. quad says:

    weirdest thing
    A few days ago. I got utorrent running on my pc using smart 3g/smart bro (whatever you call it…it’s still 3g technology since they both use the 3g signal). Then I reformatted my pc! now it can’t torrent again! I don’t know what I did. I don’t know how I did it or what program leached into my system but now that’s it’s all nice and sassy…it can’t download torrents again! The point?…torrent is possible on 3g…alas how to make it work.

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