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Globe rebrands and upgrades DSL speeds

Globe TelecomsA reader emailed today about the recent Globe rebranding and points me to their recent DSL package upgrades. Obviously, we’ve all noticed that every time the other ISP upgrades their offerings, the other responds with the same.

That’s healthy competition that benefits the consumers.

There are two sets of packages for Globe’s residential broadband offerings — one is data only and the other is data plus landline. Here’s the pricing and the bandwidth cap:

Plan 995 Data Only -> 1.5mbps
Plan 1995 Data Only -> 3.0mbps

Plan 995 with Landline -> 374kbps
Plan 1295 with Landline -> 1.0mbps
Plan 1995 with Landline -> 2.0mbps

However, for the data plan, their website indicates 1 and 2Mbps only.

There’s also the Php2,500 one-time installation fee. Each packages comes with the DSL modem, free email, and automatic Wi-Fi access at any WiZ hotspot (maximum 2 free hours per month for Plan 1995).

As for the rebranding, a couple their marketing people have told me it’s not just about their image and organizational structure but also the way they do customer service. The latter, we’ll have to find out ourselves.

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Avatar for Abe Olandres

Abe is the founder and Editor-in-Chief of YugaTech with over 20 years of experience in the technology industry. He is one of the pioneers of blogging in the country and considered by many as the Father of Tech Blogging in the Philippines. He is also a technology consultant, a tech columnist with several national publications, resource speaker and mentor/advisor to several start-up companies.

89 Responses

  1. Avatar for ron ron says:

    what more I can say! If stalin was able to persuade his country men back in Russia to embrace his idea, I think this is the time to empower our complaints. I am calling to all Globe Broadband subs to cast their complaints to proper authority such as NTC para matauhan yang globe na yan. ang lupit maningil ang kunat umaksyon magaling lang mang bola customer service nila.

    100% Promised lang ang makukuha mong sagot sa GLOBE.

  2. Avatar for mai mai says:

    i used to have the same problems with globe, it really gets disconnected much like every 6 mins, my average undisrupted connection would be, 30 mins-1 hour the most. my modem always returns to 3 lights and after a few seconds, gets connected again. i’ve been suffering for almost a week, it was really annoying so i had to call up the tech support for that.

    i did 2 things (i have a voice and data subscription, btw):

    1.) i called up for their broadband tech support to have my broadband and modem checked.
    2.) since my broadband was connected to my phone line, i also called up their landline repair to check my line.

    i think it was just lucky of me that their techies weren’t busy at those moments. the broadband was first checked, and my extension line for the modem was changed, coz they said it was possibly malfunctioning already, but then, even after that, the disconnections continued.

    so the next time, it was the landline repair that came, coz i also noticed we momentarily get a noisy line. what they did was to change the filter of the phone line (the small box that’s connected to the phone line).

    it’s been about three days already since i got everything repaired (hopefully) and my connection has been ok so far, i haven’t got disconnected yet, though i’m still observing.

    the downside with globe is that they have different contractors for their phoneline techs and their broadband techs, which means they usually can’t and/or don’t check everything together all at once.

    my speed has been ok with the plan i have right now (so far).

  3. Avatar for Unai Unai says:

    Hi there,

    I have a Globe DSL connection at home. It gets disconnected every 2-3 minutes. I have been experiencing that for about 6 weeks.

    This is more than annoying, I cannot use it and need to go somewhere else to use the Internet.

    Has any of you guys figured why the disconnections? Or it is not so common? Any thoughts?

    unai

  4. Avatar for Revo Revo says:

    yeah right.. globe lines sucks. i often make complaints over their fucking costumer care service they’ll just tell you to do a speedtest.. fucking costumer care morons!! they have the most dumbest costumer hotline.

    TO GLOBE:

    YOU’RE BULLSHIT!!

  5. Avatar for Janek Janek says:

    I have been holidaying in Cebu City for almost 2 months and just returned to Australia. I loved it very much in Cebu City except for the internet! My brother in law has Globe and for most of January till my departure being 15th Feb, frequent intermittant connections. At times it lasted for several hours in a day. After making inquiries, I was told that all will be back to normal by 15th Feb 2008. What a coincidence that the service returns to normal the day of my departure! I wonder if it really has as I have not seen my relatives online yet? Anyway during my stay in Cebu most times I had to rely on net cafes which are reliable or another friends place who had PLDT which was an excellent connection, speed and no interruptions. I told my brother in law to switch to PLDT if there are no improvements with Globe. As a matter of interest, has the Globe broadband service improved in the San Carlos area since 15th Feb? My brother in law lives in the vicinity.

    God bless…

  6. Avatar for desmon desmon says:

    I heard some rummors that globe broadband is so “maDC”. hmmm. And they are very disappointed

  7. Avatar for neil neil says:

    don’t dare lance. don’t dare. globelines broadband is nothing but trouble. i’m one of their very disappointed subscribers. their connection and speed is simply SLOW.

  8. Avatar for lhance lhance says:

    Guys just want to ask if anyone here from novaliches because im planning to drop my smart bro and switch to globe broadband data and voice… Is the connection is ok in telephone and internet.. Thanks a lot guys… (,”)

  9. Avatar for kyosuke kyosuke says:

    Am thinking about having a “broadband” wireless internet connection in my place.

    I live in place near where I can see the TWO TOWERS, one of the two obviously is the STUPID (ahem SMART) tower, I dont know the other one. The TWO TOWERS are approximately 50 meters north of my place. However, the yard between us and the towers have lush trees, though I can still see the domes attached to the towers without the trees blocking the view.

    About 350 meters south west is a lone GLOBE tower. Open rice field is between my place and the tower. There are a few birds that pass by though.

    If I were to get a broadband wireless internet connection, which of the two do you think I choose?

  10. Avatar for jhayar jhayar says:

    please repair your globe broadband to make it faster because we are paying our bills on time but your service of your broadband is not in good condition please arrange it.. thanks for your coordination.

  11. Avatar for john john says:

    For those who would like to have their globe broadband dealt with. I was able to personally talk with Globes Customer Care head yesterday (as i have an official business near GT plaza) and she was kind enough to offer some solutions for my problem. But I already applied for a mydestiny cable internet so i said I would rather have the line disconnected. The agreement was to have the line disconnected without any pre-termination fees.

    Her contact info:

    Valeska Annia T. Vicente
    Account Management Specialist
    North Luzon, GPS GT Plaza
    Center Operations/Customer Care
    Consumer Broadband Group

    Tel: +(02) 730 2828
    Fax: +(02) 739 8000
    Mobile: +(0917) 797 5477
    Email: valeska.vicente [at] smtp.globetel.com.ph

  12. Avatar for john john says:

    Here’s a how I made for those who would be Globelines broadband subscribers. Good read also for existing Globelines Broadband users.

    http://pinoytechninja.com/blog/2007/09/05/inspecting-a-globe-dsl-broadband-connection-things-you-should-do-before-accepting-the-circuit/

  13. Avatar for mrwilson mrwilson says:

    To John,

    I had the same experience with frequent disconnections. Tell the subcon or lineman to troubleshoot your wirings at every junction from their box to your pc. Somewhere out there is the cause (I think). As much as possible, limit the number of “dugtong” kasi yan ang naging problem ko before. At first I was hesitant to rewire my house, but after they eliminate a few junctions, naging stable na ang connection ko.

    The onsite technician brought his laptop and modem so he can trace it.

  14. Avatar for mrwilson mrwilson says:

    To Paolo

    Hey that’s a great link! That’s exactly what I did after reading some modem-router manuals on the Net. I spent a few hours learning how to make torrents work. The link certainly saves time and has screenshots for easier understanding. I better bookmark the site for reference. Thanks!

  15. Avatar for paolo paolo says:

    mrwilson

    you also try this link

    http://portforward.com/english/routers/port_forwarding/Prolink/H9300G/Utorrent.htm

    i hope it helps.

    for the ip address, i did not set a static ip, i just used the current ip address assigned to my computer

  16. Avatar for Jon Jon says:

    Insights and Ideas are true people. I have talked to them and they are good. :)

  17. Avatar for john john says:

    I saw we do something about this. File a formal complaint to whoever is concerned. I’ve through a lot of pain in the arse with globelines broadband.

    Now my broadband has been cut-off for not paying for the service. How can I pay for the service that gets disconnected every 5 mins? I was paying for the crappy service before (months after it was installed) hoping that even if i get the crappy service, soon they will fix it, but months came, no one was able to fix the problem. The CSR isn’t of any help at all, all they ask u to do is let you reset the modem. That is if you get lucky and patient enough to wait for an hour for the CSR to pickup your call.

    John

  18. Avatar for Jon Jon says:

    Narinig nyo na ba ung “Insights and Ideas”? Meron kasi tumawag sakin and nagtatanong kung ok lng daw ako mainterview regarding sa globe broadband. Nag set daw sila ng group discussions and 8 lng daw kami.

    Wala kasi ako makita sa Internet about sa kanila e. Di ko alam kung totoo o hindi ung mga taong to…

  19. Avatar for mrwilson mrwilson says:

    Last Sunday their subcon came onsite to fix the wiring. After “eliminating” troublesome wires, the intermitent connections seemed to be gone. The downstrea/upstream CRC ERRORS are down to less than 100.

    This evening I checked the CRC ERRORS to see if my line is still clean, and guess what?! CRC ERRORS had gone thru the roof! 23,000++ and counting. W T F?! I’m thinking this ain’t wiring problems no more.

  20. Avatar for mrwilson mrwilson says:

    I found a way to make Bitcomet works using Prolink.

    From CONFIGURATION / VIRTUAL SERVER
    ADD VIRTUAL SERVER
    TIME SCHEDULE – ALWAYS ON
    APPLICATION – BITCOMET
    PROTOCOL – TCP / UDP
    EXTERNAL PORT – “the port bitcomet uses”
    REDIRECT PORT – “same as above”
    INTERNAL IP ADDRESS – “your static ip address”

    CLICK APPLY
    SAVE CONFIG

    Somehow it worked. Seeders got connected. Although speed still sucks. D/L 30+ kBps U/L 30+ kBps

    My subscription is 1.5Mbps so I should be getting at least 100kBps D/L

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