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Globe rebrands and upgrades DSL speeds

Globe TelecomsA reader emailed today about the recent Globe rebranding and points me to their recent DSL package upgrades. Obviously, we’ve all noticed that every time the other ISP upgrades their offerings, the other responds with the same.

That’s healthy competition that benefits the consumers.

There are two sets of packages for Globe’s residential broadband offerings — one is data only and the other is data plus landline. Here’s the pricing and the bandwidth cap:

Plan 995 Data Only -> 1.5mbps
Plan 1995 Data Only -> 3.0mbps

Plan 995 with Landline -> 374kbps
Plan 1295 with Landline -> 1.0mbps
Plan 1995 with Landline -> 2.0mbps

However, for the data plan, their website indicates 1 and 2Mbps only.

There’s also the Php2,500 one-time installation fee. Each packages comes with the DSL modem, free email, and automatic Wi-Fi access at any WiZ hotspot (maximum 2 free hours per month for Plan 1995).

As for the rebranding, a couple their marketing people have told me it’s not just about their image and organizational structure but also the way they do customer service. The latter, we’ll have to find out ourselves.

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Avatar for Abe Olandres

Abe is the founder and Editor-in-Chief of YugaTech with over 20 years of experience in the technology industry. He is one of the pioneers of blogging in the country and considered by many as the Father of Tech Blogging in the Philippines. He is also a technology consultant, a tech columnist with several national publications, resource speaker and mentor/advisor to several start-up companies.

89 Responses

  1. Avatar for Christian Christian says:

    i love Globe Broadband DSL..

    its fastest.. i downloaded 700mb to 3gb in 10 minutes to 1 hour.

    is it amazing?

    there’s no problem for me to have hard time with this..

    and my modem was latest but last time, my previous modem was stopped and so, few days (maybe two or three days), the technician visited. he changed new one immediately.

    i’m satisfied..

    PS: i am computer programmer as a student. ^_^

  2. Avatar for gina ga gina ga says:

    ung aming telepono ay nde na makatawag at walang dial tone. pls pki ayos …

    kay mr. Ronnie Barreza Ga

    sa blk.29 lot 1 and 2 rottwel mercedes exec. vill.,cainta rizal

    service no. 2121180

    globeline account no. 830419070

  3. Avatar for Chrome Towel Radiator : Chrome Towel Radiator : says:

    disco lights that uses laser effects are the best thing that you can buy, much better if you can those hologram generators;:,

  4. Avatar for foxburn foxburn says:

    we’ve been like 6 years globe subscriber and we never had a problem with our net connection until last yr(2009) up to now the globe started giving us the hard time connecting to the internet, its like a disco light patay sindi ang connection namin, (im from marikina by the way) minsan pa nga 1 whole wk walang connection,and tuwing umuulan kahit ambon lang ay lalong nagloloko ang net namin, nka ilang palit narin ang globe sa modem namin then later part theyre blaming it on my router (edimax, samantalang 3 yrs ko ng gamit un) anyway just to fix my net connection i accept their offer to upgrade my modem to their new modem unit with wifi maghintay lang daw ako ng 3 to 5 working days (sept14 ko sila(CSR) nka usap nun ) then lumagpas na ang 5working days walang taga globe ang pumunta sa bahay namin so tinawagan ko uli ang globe (na napaka tagal panamang makausap ang mga CSR nila) and pina follow up ko ung request ko for upgrade then to find out haaaa!! na yung modem with wifi nila ay ubos naraw ndi naraw sila nag po produce since sept 10 paraw!! whaaaaaat talga!! ano un??? pinaasa lang nila ako sa wala and at d same time ndi na resolbahan ang complaint ko dahil ndi nga kmi maka konek sa wifi n namamatay matay connection namin kahit na dinerekta ko na at inalis ko na router ko may gulay nkaka high blood!! monthly kmi nagbabayad ng internet connection namin n phone na umaabot sa 2k plus tapos patay sindi ang connection namin! ako nga bumili pko globe tattoo prepaid just to get connected sa mga wireless mobile n laptop ko so doble doble gastos na sana e nkakatipid ako ngaun sana the globe will give us what we deserve a good quality service nagbabayad naman tau ng tama pero bakit naman ganun ang tagal na nilang nagsasabing “i do apologize maam….” pero wala namang solution!! nkakaasar!!!!!!

    • Avatar for eduardo maghirang eduardo maghirang says:

      we have the same problem xerox copy ng kwento mo…i wonder modus na lng yan ng globe…definitly a same story of mine.im from makati.

  5. Avatar for rexzadrian rexzadrian says:

    wag na kayung mag pakabig ng globe tae maganda lng sa umpisa sang linggo lang na ok ang speed 3 linggo na pagong na walang kwenta sana may maka lapit sa konggreso para ma bigyan ng pansin nagbabayad tayo ng tama sa serbisyong daya,,,,,,,,,,,,,,,,,,

  6. Avatar for Sean Sean says:

    Putang ina nyo GLOBE DSL kau, kinabitan nyo ako ng DSL 4 months maganda ang connection tapos nun ngaun kahit youtube di makapanood, puro bad IP binigay nyo sakin 2mb youtube di makapanood putang ina nyo!!

    120.28.64.xx yan putang inang IP na yan lagi ko pinapaayos di nyo ginagawa puro yang ip na yan binibigay nyo sakin!! location ko RIZAL.. walang kwentang globe!!

  7. Avatar for Arnel R. Buaron Arnel R. Buaron says:

    I fully agree that Globe Customer Service is rotten. I experienced firsthand the inefficiency of their staff based in Kalibo. Their contractors, (the one’s installing the lines) is so lousy that up to now(already 9 days) I,m still waiting for them to start activating my Data plus landline bundle.

    No wonder Smart Telecom is beating them black and blue. Let’s wait what sun Cellular could offer.

  8. Avatar for adam adam says:

    Mukang ganun na nga kaya din siguro madalas silang merong system enhancement at madalas mabagal yung internet. My experience with Globe broadband DSL

  9. Avatar for happy ka ba oh hindi happy ka ba oh hindi says:

    information regarding sa globes… ang globe po ay nag dependi lang po yan sa area. once nka pag uppgrade sa globes 3g.. mas maganda ang line/ di gaano congested ng speed ng internet…one di pa nka upgrade sira talaga ang connection…

  10. Avatar for happy ka ba oh hindi happy ka ba oh hindi says:

    Hi. mga pare koy. kung nka problema kau sa globes lines, eh lilipat nalang kau sa pldt my dsl. cgurado cgurado pa… ang internet connection nio……

  11. Avatar for andy andy says:

    mga guys kung ako sa inyo mag smartbro with out door antenna na lang kayo turuan ko kayo para bumilis ang internet nyo 092322***** kung kayo naka globe putulin nyo na walang pag-asa ang globe bulok yan

  12. Avatar for ejan ejan says:

    I am tooooo disappointed with my globe broadband. HELL!!! on our place here in cavite most of the time we don’t have net connections. Last dec 31, jan1 and 2, we don’t have a net then i call @ their customer service, they said “Maa’m sorry po may inaayos lang” then after a few days eto na naman, INTERMITTENT CONNECTION namang madalas….

  13. Avatar for bms bms says:

    I’ve been without broadband connection for almost 3 weeks now. Everyday I call Globe for help and I’m given the runaround of f&#$%g system restoration where in fact my neighbors who are globe subscribers have internet. One day an agent would say that restoratin has finished and they will be sending a tech staff on site. I would wait for the technician who never came. Then I would call again to report my disconnection and the fact that no technician has arrived, and I would be told that the restoration is still ongoing. What the F$$%&&K! Im simply told to monitor my connection. Then suddenly, just yesterday, I had a breakthrough, or so I thought. All the lights in my modem are lit up, running normal as one would have when connected to the net, but then I cannot browse any site, did the ping and no host server was found. I called globe again and relayed my problem, and I was told that the network restoration has been completed and a technician would be dispatched on site. Then I called again just now to report the same problem and was told that system restoration is still ongoing in my area. Wow, I’m not even expecting a site visit today yet as it is a Sunday….hahahahaha …. I swore, I shouted, I cursed, I threatened… and I’m spent. The funny thing is, they seem to know they have a problem but they don’t have any idea nor a timeline of when they would have it fixed. Wow. amazing. must be rocket science, this restoration fluke. It’s either their tech staff are all nincompoops or something fishy going on internally.
    But I felt like I’ve been addicted to reporting my non-connection, so I’ll keep doing it until I get my connection back. And the reason I’m reporting this is so that I have all my records of dissatisfaction off my bill, because I should not be made to pay for EXTRREMELY POOR SERVICE. In fact, Globe should pay me for the loss work oppotunity and stress they brought me. I’m a loyal Globe subscriber and have never been attracted to try their competitors’ products. But the way I’ve been getting dirt treatment from them, I guess it’s time to move on. Oh, and I’m not just talking about broadband connection, they even steal phone credits you already paid for and takes them at least 2 weeks to investigate. And I thought only our government has red tape :(

  14. Avatar for alamkoglobereallySUCKS!! alamkoglobereallySUCKS!! says:

    Hahahahaha….. same old story.. simple lang yan eh.. lipat nlang kyo ng provider, or if not i’m really sorry…

  15. Avatar for mary jane magaway mary jane magaway says:

    pano po ba mg apply sa inyong plan 1295 with out landline……….. plss bgay noy po skin ang no. nyo kz gusto ko na pong mg change ng internet line lagi kzing ng ddc ang line ko eh……. thnx

  16. Avatar for Marylene Marylene says:

    bakit ganito ang first bill na natanggap namin.pinag apply ko ang anak ko sa pinas ng globe broadband 995 pesos a month internet only 512 kbps,when the bill arrived the amount is already 1,418.56pesos +170.23 VAT for SEPT 16 TO OCT.3 only that is for 17 days only.I did overseas call to customers servicebut she can’texplain clearly to me.would you mind tell me why our bill turned like this.thanksand one thing more that wireless connection its really wireless always disconnecting,also there days that there wasno connectionsat all

  17. Avatar for janmaykz janmaykz says:

    if i were u guyz if u have a problem in globe or any other network cut the crap and file a termination and theres nothing u can do even if u yell at csr’s or tsr’s hahahaha im also a subcriber of broadband as simple as that kung me reklamo kau sa barangay mg reklamo as simple as that HAHAHAHAHA!!!! DAMI NYONG REKLAMO GUYZ HAHAHA

  18. Avatar for Bong Bong says:

    sept 26 nung bagyo ok grandted na bagyo yun kaya nawalan ng line pero naman october na tayo ngayon and hindi parin nila nababalik ang line called customer service and sabi hindi naman daw affected ang area ko so why is it na tumagal ma restore ang connection if hindi naman affected ang isang area sorbang kunsumido na ako sa Globe as in for the past 6 months UNLIMITED TALAGANG KUNSUMISYON ang inabot ko sa globe wala na pag asa talaga binigyan ko sila ng time na ayusin ang service nila but kahit sinung santo magagalit pag ganitong lokohan na ang nangyayari

  19. Avatar for CHARLIE SABROSO postal 1119 CHARLIE SABROSO postal 1119 says:

    PUNYETA!!!! NAKA 3 times akong nag refresh AT type ng amahaba KOng COMMENT PARA D2

    I alWAYS GOT DISCONNECTED!!!!!

    What HAPPEN TO YOUR HUAWEI tECHNOLOGY & UR WIMAX TECHNOLOGY(KAKASA KA BA SA BAGAL NG INTERNET CONNECTIOn)

    I get disconnected at various times with different duration. SIGURO SA 3 HRS N PAG IINTERNET KO 60-70TIMES KO NA HIHIT UNG REFRESH BUTTOM TO CONNECT AGAIN DAMNED D KO MA PA LVL UNG MAFIA WARS PETSOCIETY KO SA FACEBOOK EVEN MY ONLINE GAMES BECAUSE OF UR LOUSY SERVICE!!!!

    U ALWAYS GOT 3-4DAYS MONTHLY MAINTENANCE TO IMPROVE YOUR SERVICE? DAH HELL? TO IMPROVE YOUR FUCKIN’ SERVICE? BULLSHIT!!!!!!

    HSDPA-HIGHSPEED? SHET!!!! HALOS KATABI NA NG BAHAY NAMIN UNG CELL SITE NG GLOBE PERO PUTANG INA !!!! AWA NG DYOS LAGING DC….

    IMBES N PALAWAKIN NYU UNG BROADBAND NYU MAG DEVELOP NLNG KAYU NG WIRED SERVICE!!!! TUTAL MARAMI N KAYUNG PERA N NAKUKUHA SA MGA TAO N NAKA CONNECT SA INYU….

    U GLOBE GUYS RUINED MY DAYS!!!!!….

  20. Avatar for valrecx valrecx says:

    dapat kasi ipamedia na yan. Sana mapansin ng media na marami na ring complaints sa internet connection ng mga customer sa kanilang ISP, wag yung puro load sa cellphone lang ang problema, Badtrip na globe

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