Just got a infomercial SMS today from Globe that announce an expanded service to their Duo wireless landline — Globe SuperDuo.
Subscribers of Globe Duo can now upgrade to SuperDuo for Php499/30 days. SuperDuo allows you to make unlimited landline calls as well as unlimited calls to all Globe and Touch Mobile phones nationwide.
To upgrade, you need to deactivate Duo plan by texting “DUO OFF” to 8888. To activate Super Duo, text “SUPERDUO < area > ON” to 8888. The area tag will be your code designation for the landline number (e.g. Metro Manila, Cebu, etc).
If you have remaining credits on your Duo account, it will be credited to your Globe Super Duo.
What is not clear is that you might also lose your original landline number because you’ve deactivated Duo. Will verify this with Globe.
Just called up Globe CSR to inquire about the prepaid option when you have a DUO number.
If you unsubscribed to DUO, the remaining credits will be forwarded the following working day. You will also retain the old number once you subscribe to Super DUO.
You can call any landlines unlimited provided that you’re on the same area. Example, if you’re in Bulacan you CANNOT call a landline in Metro Manila. You must have the same area code.
Hi Kinny,
1. Even you have the lock in period, you can already upgrade to super duo. You just have to follow text instruction, DUO OFF send to 8888 then reply ok to deactivate. You have 6 hours to activate Superduo and retain the same virtual number otherwise you will be charge the termination fee of DUO of P1200 then your DUO contract will refresh and be lock in again for another 90 days for superduo.
2. There will be no special dialling procedure in calling another globe/tm number. Either 0917xxxxxxx or +63917xxxxxxx, it’s the same, but of course calling another DUO number or landline will be the same mechanics with DUO, to avail unlimited call, it should be within the same area of registration and area code i.e. manila.
3. Yes, the same virtual number will be given to you, because it’s upgrade.
4. P499 for postpaid and 599 for prepaid.
Called customer service. My 3 month lock in to DUO expires on Oct. 29. I am post paid and the guy told me:
1.I have to wait till (Oct. 29) then to subscribe to Super Duo. The guy also told me SUPER DUO will be effective Oct 26 yet! Say what?! Why do you guys already have super duo then?
2. To get the benefit of Unlimited Globe to Globe the number you call has to have the prefix +63 before the 10 digit mobile number. Ex. +6391712*****. If not you get charged regular rates! The globe person you are calling does not have to be subscribed to DUO or super duo.
3. You get to keep your DUO number because it’s an upgrade.
If someone knows the real score please post. have a feeling customer service dude was not very sure.
4. 499/month for post paud subscribers and 599/ prepaid subscribers.
wala bang super duper duo pati roaming unlimited? =)
Can anyone confirm if the Globe-to-Globe calls are really unlimited even if the Globe number you are calling is NOT subscribed to Duo/Super Duo?
@Rain
Yes superduo will be charged on top of your bill. But you can only be subscribed on one service, not on both.
so on your plan 1800, only 499 will be added on top.
There’s a 6 hour time limit from deactivation to the upgrade from duo to superduo to waive the 1200 pesos termination fee(If your still under the lockup period). I have already deactivated my duo subscription but globe is not accepting my superduo request. My 6 hour grace is running out. Poor me. :(
oops I forgot to reply YES to the last step. It’s now working and am still using my Old DUO number
I just activated to superduo but my landline can’t be reached yet. I have to monitor within 24 hours.
@LuigiMD
Interesting suggestion but it wouldn’t be fair. If Globe advertises “unlimited” calling, then I — as their customer — deserves the option to make long duration calls.`
Disconnecting me on purpose for a better network isn’t what I paid for, unless they point that out clearly beforehand.
tried it with a prepaid number and got a reply
“Sorry, GLOBE SUPER DUO is available for Globe Postpaid mobile subscribers only.”
which is kinda good to avoid network congestions.
My 1mo Globe Duo plan is not working again; worked for only 1.5 days in the past 6 days. after 5 complaints, think i’m done. i’m giving up.
Globe Duo is a great, innovative idea, but an unreliable service. 450 went to nothing, with lost transactions and other economic costs. sad.
the 499 for superduo is on top of my post paid bill?
so if i am plan 1800 + 499?
or 1800 + 399(duo) + 499 (superduo) ?
please clarify.. i received a text kasi na on top of duo subscription pa…
Awesome! It would be much better if they’ve also expanded the area of services like here in Cavite and other provinces in Southern Tagalog.
duo cost 450/30 days for prepaid. how much does it cost for super duo if it cost 499/30 days for postpaid subs?
text SUPERDUO INFO to 8888
The only problem with globe is it’s signal there is no signal in my area for 2 days now and when you report the problem they will respond that there is no problem or any maintenance in my area.
Globe can really afford this unlimited calls to cellphone because they have lesser subscribers than smart. :P
In order to counteract abuse of “unlimited” use, i won’t mind if Globe disconnects a call every 5 or 10 minutes to give way to other subscribers.
If a subscriber wants an uninterrupted call, they could dial a prefix but they will be charged the usual rate per minute.
Some people tend to abuse these kinds of offerings and then they themselves complain if the network suffers.
It’s a crazy world.