Smart and Globe Reloading Problems

Prepaid SIMBeen receiving reports of reloading problems from Globe’s Prepaid customers. A similar problem was experienced with Smart’s GPRS/3G load limit.

The other day, Ajay emailed me about her problems with Globe’s Prepaid system and adds that “Globe Auto-Load and the 223 Reload number” were inoperational for about 12 straight hours.

On the other hand, I’ve also experienced problems with Smart’s 3G/GPRS not functioning even after reloading more prepaid credits. Initial attempts to connect online via 3G resulted to errors stating that I should increase my load to continue using GPRS or 3G even though my balance was still in excess of Php100. Likewise, a reload of another Php300 did not solve the issue. This bug was monitored on two separate handsets running 2 separate SIM cards. The problem lasted about a day and is now back to normal.

Anybody else experiencing the same issues in the last couple days?

21 Comments on this Post

  1. Correction: Globe prepaid subscribers were not able to reload for more than 18 hours :D

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  2. I have the same problem in loading my globe using a prepaid card dialing 223 resulting to “service is temporarily unavailable” after a few attempts I successfully loaded my credits.

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  3. I reloaded my Globe account Sunday evening using BPI’s (ATM) special services. I received a text message that there will be a delay of some sort. Calling 211 wasn’t much of a help because they just told us to wait. They were apologetic about the glitch though. My account was credited after more than 24 hours! Ali also had problems with the Share-a-load thing. He was able to transfer the load after 3 attempts.

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  4. sylv3rblade
    Twitter: sylv3rblade

    Autoload services were stopped to a halt from Sunday to Monday. I was able to reload using a prepaid card though.

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  5. My mom loaded prepaid credits to my number through her BPI online account. I still don’t know how much she loaded for me but I got a message that there was a delay in the loading of the credits to my account. Yesterday, I was topped up with 250php of load through AutoLoadMax. Today, I was again loaded with 250php.

    I called up Globe regarding my loading transaction history but the last two transactions (today and yesterday) didn’t show up in my history.

    I want to say I’m lucky but I have to ask my mom first how much she really gave me.

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  6. noemi
    Twitter: momblogger

    Lauren couldn’t reload so I did “share a load” her and it worked out for her.

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  7. sanay na ako sa smart. madalas naman mangyari yan.

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  8. Brader Abe,

    How bout yung “Globe takes back reward” problem?

    Here: http://migs.wordpress.com/2007/09/24/globe-takes-back-the-reward/

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  9. for the past five days, i’ve been getting the smart 3g/gprs “you need to reload prepaid credits” message. before, disconnecting and reconnecting the connection used to fix it. but last sunday, i gave up trying to reconnect. 10 pesos din, sayang.

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  10. ShutUpAndKissMe

    I’m a Globe Autoloadmax Retailer and in the past two weeks I usually have problems reloading in the evening. It’s exasperating explaining to customers that It’s not my fault that Globes services have turned sour.

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  11. When I used smart’s internet service via the cellphone I got disconnected after fifteen minutes. When I checked the balance it indicates that I have 0 remaining credits and 0 free text messages. WTF? I just loaded it a P300 prepaid card.

    I hope it was just a glitch.

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  12. I can report the same problem with my smart pinoy sim too. I’m in the US right now and thought I’d read this to get ideas on how to solve this problem. The last time I checked, I had around 900 pesos worth of airtime and I was pretty sure that if up to now it won’t go anywhere under 5oo pesos. Still I cannot send my messages to the Philippines but can receive messages. I cannot reload either.

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  13. nku uso n dito yan s pampanga… it was started here in holy angel university… isa s mga nagha2ck ng load is ung mga clasm8 q…

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  14. Mga tiga HAU na gumagawa ng pang hahack ng load. Mahiya naman kayo. Alumni ako jan. Hindi yan maganda, nag aaral pa naman kyo. :(

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  15. i cant us my prepaid card!!
    i dialed 223 almost the whole day today

    it only shows network is fucking busy!

    globe sucks! fuck you globe for wasting my time!!!

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  16. i cant use my prepaid card!!
    i dialed 223 almost the whole day today

    it only shows network is fucking busy!

    globe sucks! fuck you globe for wasting my time!!!

    Reply
  17. emerita p villado

    feb 22,2011 i succesfully recieve my all calls 20 php in my phone but when im using it the balance is not enough how come that my load wallet has aready deducted! im a vmobile retailer just earning a single peso im emerita villado of sta maria bul may i know what the problem is my bal at that time is only one peso do i need to add the amount so that i can use my all calls 20 php

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  18. i have a big problem with my globe today. i been a smart user b4 until april this year and i transfered to globe kay dili daw mangawat ang globe. but sad to say i made a complain to globe for my loads accepted but did not reflect during balance inquiries. they solve my problem by refunding 225pesos. i load 3h days ago and my load suddenly disappeard. today i loaded 300 again and i made a balance iquiry from time to time, within 10 minutes, i recieve my remaining balance to be 270, 134 and until 11 nalang. tapos 0 na dayon. i tried pass a load to my TM but only 70 were transfered. so now i will throw my globe retailer sim nalang. bye2

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  19. i have a big problem with my globe today. i been a smart user b4 until april this year and i transfered to globe kay dili daw mangawat ang globe. but sad to say i made a complain to globe for my loads accepted but did not reflect during balance inquiries. they solve my problem by refunding 225pesos. i load 3h days ago and my load suddenly disappeard. today i loaded 300 again and i made a balance inquiry from time to time, within 10 minutes, i recieve my remaining balance to be 270, 134 and until 11 nalang. tapos 0 na dayon. i tried pass a load to my TM but only 70 were transfered. so now i will throw my globe retailer sim nalang. bye2

    Reply
  20. i got problems in globe prepaid 300 php…everyday i dial 223 but always”network busy”
    kainis nmn pano q mareload un binili q 300 na card,”sayang nmn”

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  21. ive just encountered the same problem recently, im really mad at the globe, i did the transaction via western union and seems they don reallycare,
    view what i had experienced in my blog post
    http://www.darwinbiler.com/globe-223-scam/

    Reply

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