PLDT contractors allegedly disconnect existing subscribers to connect new ones

An online post pertaining to PLDT contractors removing the internet connection of existing subscribers to accommodate new ones has gone viral.

Based on the Facebook post of Mr. Paredes, some PLDT technicians are allegedly being paid to provide new subscribers an internet connection even if the Network Acces Point Box in a post is already full. The technicians deliberately pick a line to remove which belongs to an existing subscriber. This causes loss of internet connection to the subscriber affected, flashing red light to the LOS indicator in their modems.

According to Paredes, he lost his internet connection four weeks ago and had been constant in following up on his repair service ticket in PLDT. Three PLDT repair teams had visited his place, telling him that his line has been removed from the NAP. A PLDT Fibr Home Team was able to fix his connection to the post.

The same incident happened to his neighbors, telling him that their respective port was replaced by Paredes’ line.

His post also showed some screenshots from other subscribers who also experienced the same “modus” and aired their sentiments over social media.

From his last conversation with PLDT, the telco told him that it will investigate his case and will adjust his bill.

According to a source from PLDT, the incident is due to the laziness of some contractors to lay cables from a longer hub, and instead, pick the closest one even if it is full.

Currently, the post has gained more than 2,500 shares and more than 1,400 reactions on Facebook.

PLDT has provided a statement saying that it will investigate reports of erring contractors. Read the statement below.

Jewel Sta Ana

Jewel is a Multimedia Producer for YugaTech. She's a caffeinator by day and a cinephile by night.

19 Comments

ALDOUS says:

5 years ago

THAT’S TRUE. I WAS A VICTIM BEFORE. IT TOOK 3MONTHS BEFORE MY LINE WAS RESTORED.
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Les says:

5 years ago

Same thing happened to us just recently. I followed the repairman to the NAP and saw our disconnected line dangling, with a new connection put in place where our line should be plugged. The repairman said that this was not the first time he had encountered this. Too bad I didn’t catch the perpetrator despite the NAP being near our house, since I never thought that one of their personnel would do such a thing. Now we know better and have agreed that the moment we get a LOS someone will go out to check if someone is tinkering with the NAP.
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janjararan says:

5 years ago

true. this happened to us. took 7 days to reconnect to other box
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Jeremy says:

5 years ago

This is also happening in Globe. I am a victim of this. I reported to NTC regional office but I think they’re under their pockets.
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Pedro L. Fudalan says:

5 years ago

Might be true, just now i am experiencing unstable pldt internet signal for almost a week and am still experiencing now. Hoping that PLDT can do something about it, no need for clients to go their office because its very burdensome nowadays.
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Rona Sayosa says:

5 years ago

Until now, we have no internet connection and the problem with our landline has not been troubleshooted according to the csr it will be fixed after 72 hours but now its 120 hours but NO ONE TROUBLESHOOTED OUR PROBLEM. MY ONLINE CLASS AND MY SOURCE OF INCOME IS AT STAKE. I BOUGHT GLOBE PREPAID COZ UNTIL NOW NO SHADOW OF PLDT IS SHOWING CONCERN FOR THIS MATTER BUT STILL WE ARE PAYING ON TIME. NO CONSCIENCE JUST ACCEPTED OUR PAYMENT WITHOUT SERVICES.
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Roger Owen says:

5 years ago

Why am I not surprised? Welcome to the Philippines
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Juliet O. Molina says:

5 years ago

Same experience since lockdown…and also I can’t connect to their hotline for them to check…so my last resort is to suspend autodebit of the bill so they will call me but till now unfortunately no call yet…please check PLDT…I even messaged their FB acct but no clear answer still…please help so that I will not spend more for nothing…
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Gene says:

5 years ago

It happened to us before the lockdown. We are living in the same building. Been a subscriber for almost 5yrs of regular home fiber bundle. We’ve decide to avail a separate business line before the lockdown. When the new line was installed, our old line suddenly got disconnected..something fishy is going on. We have reported it more than 7times..got angry to a customer service rep.last time. That’s the last time I appealed to them..my BP shoot high, sagot sakin kasi hindi daw nila hawak yung problema at may problem daw sa main line from the box..di daw alam kung kelan ma-guarantee. And due to confidentialty, she can’t give her full name.Fastforward…
During the lock down, our business line suddenly got disconnected too. Then, I have decided to try the home connection randomly..and guess what?…nag connect bigla..there’s something fishy going. A wake up call to trust but verify..we trust you Pldt but we would like to verify the truth?
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grrr grrr says:

5 years ago

ganyan din samin Ma’am ang bilis maningil ang baaaaagggaaall ng serbisyo o wala pa… wala kang maasahan… ???
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