An online post pertaining to PLDT contractors removing the internet connection of existing subscribers to accommodate new ones has gone viral.
Based on the Facebook post of Mr. Paredes, some PLDT technicians are allegedly being paid to provide new subscribers an internet connection even if the Network Acces Point Box in a post is already full. The technicians deliberately pick a line to remove which belongs to an existing subscriber. This causes loss of internet connection to the subscriber affected, flashing red light to the LOS indicator in their modems.
According to Paredes, he lost his internet connection four weeks ago and had been constant in following up on his repair service ticket in PLDT. Three PLDT repair teams had visited his place, telling him that his line has been removed from the NAP. A PLDT Fibr Home Team was able to fix his connection to the post.
The same incident happened to his neighbors, telling him that their respective port was replaced by Paredes’ line.
His post also showed some screenshots from other subscribers who also experienced the same “modus” and aired their sentiments over social media.
https://www.facebook.com/EmOSinXRhEnZ/posts/3767353923281023
From his last conversation with PLDT, the telco told him that it will investigate his case and will adjust his bill.
According to a source from PLDT, the incident is due to the laziness of some contractors to lay cables from a longer hub, and instead, pick the closest one even if it is full.
Currently, the post has gained more than 2,500 shares and more than 1,400 reactions on Facebook.
PLDT has provided a statement saying that it will investigate reports of erring contractors. Read the statement below.
https://www.facebook.com/233662293387528/posts/3223038144449913/
New pldt subscriber ako, nagpainstall ng october 29, 2021, naactivate that day by 3 pm. The next day at 11 am nag red na yung modem, LOS na, only to know na yun palang installer ikinabit lang yung sa akin sa old and existing na line sa nap box. So, me pumunta na tao nila at ikinabit uli yung sa sa existing at tinanggal yung sa akin. So nagreport ako sa pldt at nabigyan ng ticket. November 5, me dumating na tao uli nila at inilipat sa iba nap box yung linya ko. Natapos sila 11 am at sabi sa akin 2 to 3 hours daw maaactivate na. By 3 PM di pa rin naactivate at pagtingin ko sa modem eh nagbiblink na nman ng pula. Ang MASAKIT neto, me pinadala na agad si PLDT na bill due on Nov. 24, eh hindi ko pa nagagamit in 24 hours yung internet nila. Balak ko na isoli sa kanila yung mga unit nila tutal hindi pa nmn sila nagbibigay ng service.