PLDT contractors allegedly disconnect existing subscribers to connect new ones
An online post pertaining to PLDT contractors removing the internet connection of existing subscribers to accommodate new ones has gone viral.
Based on the Facebook post of Mr. Paredes, some PLDT technicians are allegedly being paid to provide new subscribers an internet connection even if the Network Acces Point Box in a post is already full. The technicians deliberately pick a line to remove which belongs to an existing subscriber. This causes loss of internet connection to the subscriber affected, flashing red light to the LOS indicator in their modems.
According to Paredes, he lost his internet connection four weeks ago and had been constant in following up on his repair service ticket in PLDT. Three PLDT repair teams had visited his place, telling him that his line has been removed from the NAP. A PLDT Fibr Home Team was able to fix his connection to the post.
The same incident happened to his neighbors, telling him that their respective port was replaced by Paredes’ line.
His post also showed some screenshots from other subscribers who also experienced the same “modus” and aired their sentiments over social media.
From his last conversation with PLDT, the telco told him that it will investigate his case and will adjust his bill.
According to a source from PLDT, the incident is due to the laziness of some contractors to lay cables from a longer hub, and instead, pick the closest one even if it is full.
Currently, the post has gained more than 2,500 shares and more than 1,400 reactions on Facebook.
PLDT has provided a statement saying that it will investigate reports of erring contractors. Read the statement below.