SKY has launched its 24/7 customer service message platform and messaging bot, allowing subscribers to communicate and address their concerns and other service inquiries online.
According to SKY, this new customer touchpoint provides a convenient and efficient customer interface for both existing and potential SKY subscribers. This is facilitated by a messaging bot named KYLA which allows SKYcable and SKY Fiber subscribers to do self-help on basic concerns by guiding them to available resources, or have them transferred with live agents for more complex matters.
“Our new messaging platform is all set to provide our subscribers with a superior customer experience that they deserve,” says March S. Ventosa, SKY President and COO. “In line with our digital transformation initiatives, we aim to address our customers’ service concerns in the most efficient and timely manner, that is also immediately and easily accessible to them.”
To begin using the messaging platform, head over to SKY’s official website and click on the “Message Us” icon and the “Get Started” button. Select the category and subcategory indicated presented by KYLA for queries on SKY products, billing inquiries, service matters, and other requests. KYLA will then guide users to relevant information and self-help guides to help address their concerns. Users may also opt to be transferred to a live agent to discuss their complex matters further.